Sample resume of customer service supervisor (1) Miss Li
Current residence: Guangzhou Age: 30
Household registration: Zhaoqing Nationality: China.
Marital status: unmarried population: Han nationality
Integrity badge: height without application: 158 cm.
Talent evaluation: Unmeasured weight: 46 kg
working strength
Talent type: unlimited
Position: customer service and technical support, property management.
Working years: 9 Job title:
Job Type: Full-time Availability Date: One week
Monthly salary requirement: 3000 ~ 4499 yuan. I hope to work in Zhaoqing, Foshan and Guangzhou.
Business experience
Commencement date of Guangzhou * * Exhibition Supplies Co., Ltd.: 2013-0/~ 2014-03.
Nature of Company: Industry of private enterprise: trade/consumption/manufacturing/operation
Position: Customer Service Specialist
Job description: 1, responsible for tracking customers and invitation orders, and arranging and tracking contract signing;
2. Be responsible for tracking the production of products, the procurement and production of various materials, grasping the progress in time, and tracking the timely and quality delivery of products;
3. Be responsible for comprehensive tracking services such as production, delivery, installation and counter layout of major customers;
4. Maintenance of products after installation, follow-up of quality problems, timely arrangement of rectification and improvement, and regular satisfaction surveys to collect customer opinions and suggestions to improve customer satisfaction;
5. Check the monthly statement and confirm with the customer to collect the money.
Reasons for leaving: personal reasons
Guangdong * * Gold Co., Ltd. Date: 20 10-06 ~ 20 12-09.
Company Nature: State-owned Enterprise Industry: Service Industry
Position: Account Manager
Job description: 1. Collect data and all kinds of information, expand the market and develop new customers through various channels;
2. Service maintenance for new and old customers, and regular and irregular customer return visits;
3. Visit key customers, maintain good communication, and make a plan suitable for customers according to their situation;
4. Organize potential customers to attend lectures to increase customers' understanding of products and strengthen their understanding of customers;
5. Patrol the bank and maintain good communication and cooperation with the bank account manager;
6. Key customers provide corresponding technical support and services;
7. Improve the service process and service mode, so that new employees can get familiar with the basic knowledge as soon as possible.
Reasons for leaving: personal reasons
Commencement date of Guangzhou * * Property Management Co., Ltd.: 2007- 10 ~ 20 10-04.
Company nature: private enterprise industry: property management/business center
Position: Customer Service Supervisor
Job description: Working as customer service assistant and customer service supervisor in Zhicheng Property Company;
1, responsible for customer service daily work such as handling customer complaints and returning visits, collection of management fees, decoration inspection, communication and follow-up of remaining problems;
2. After working for more than one year, the company with good performance was promoted to customer service supervisor, mainly responsible for the following work:
A maintain good communication with all departments, complete the work, organize the investigation, summary and analysis of the opinions of the owners and tenants, and arrange follow-up visits;
B community cleaning, facilities and equipment inspection, secondary decoration approval, supervision and acceptance, arrange weekly inspection work, and put forward rectification measures and plans for existing problems;
C shop rental, entrance and exit management, and property paid service development;
D. Assist the manager to check employee attendance and salary settlement, recruit personnel, and train professional knowledge of customer service employees;
E formulate and improve the daily management system according to the actual situation of the new project, and revise the service agreement, owner's manual, decoration manual, etc.
F. Cooperate with the manager to complete the pre-acceptance of the new project building, prepare the handover materials and other related work;
Arrange meeting places, organize and plan community activities, and prepare daily notices, reports, instructions, letters, etc. Keep meeting minutes, send and receive important documents from the manager, etc.
Reason for leaving: I have something to deal with.
* * Start and end date of the group: April 2004 to September 2007.
Company nature: private enterprise industry: property management/business center
Position: Customer Service Assistant
Job description: as a customer service assistant in the property management company of Foao Group;
A is responsible for the early intervention of the building, takeover acceptance, data preparation and building delivery;
B can independently complete customer decoration reception, preliminary examination and supervision;
Customer data entry and filing, classified management according to excellent standards;
D. Reception, handling and return visit of customers' complaints about repair;
E. Make daily management service forms, and prepare work plans, reports and workflow;
F. Inspection and acceptance of parks such as cleaning, greening and decoration.
Reason for leaving: seeking other development.
academic degree
Graduate school: Jinan University
Highest education: University education: Graduation date: 2006-06.
Major 1: Property Management Major 2:
Start Date End Date The number of professional certificate obtained by the school (institution).
2002-09 2006-06 Graduation Certificate of Property Management College of Jinan University
Certificate of Property Management of National Urban Construction Training Center of Ministry of Construction
linguistic competence
Foreign Language: Other General Cantonese Level: Proficient
Other foreign language abilities:
Putonghua level: proficient
Working ability and other professional knowledge
1. I have accumulated some social experience working here, and I am steady, careful, responsible and organized;
2, familiar with the use of office daily office software;
3. Be familiar with the drafting and improvement of daily notices, reports, instructions, letters, service agreements, owner's manuals, decoration manuals and workflows;
4. Familiar with building handover, tenant access management, decoration management, supervision and acceptance, etc.
5. In daily work, be able to establish good relations with customers and various departments of the company, get along well with leaders and have good professionalism; Strong sense of teamwork in the workplace, able to actively face setbacks and pressures at work, and strong acceptance;
6. Fluent in Chinese and Cantonese;
7. Have a driver's license of C 1.
Personal self-evaluation
I have been engaged in social work before graduation, engaged in property management, business sales, factory customer service and other related work, and accumulated considerable work experience, which was recognized by leaders and colleagues in various companies and won many year-end Excellence awards. I am easy-going, organized, flexible, pragmatic and steady. I hope to have the opportunity to be an excellent assistant in your company.
Resume of customer service supervisor (II) Name: Ms. Liu Gender: Female marital status: unmarried ethnic group: Han nationality household registration: Jiangsu-Yancheng Age: 26
Current position: Shanghai Height: 162cm
Hope Region: Guangdong-Zhuhai Hope Position: Customer Service/Technical Support-Customer Relationship Manager
Customer Service/Technical Support-Complaint Handling
Training category-training specialist job position: salary requirement: 5000 yuan/month can be negotiated. Arrive at work as soon as possible: after 2011-12-31.
Education experience
2003-09 ~ 2007-07: Bachelor of Tourism Management, Shanghai Normal University.
Training experience
2010-10 ~ 2011-04 BEC Cambridge Business English Intermediate Certificate of Shanghai New Oriental School.
Working experience so far, 4 years and 3 months working experience, once worked in 2 companies.
* * * Company Name (September 2009 ~ present) Company Nature: Foreign-funded enterprise industry category: Intellectual property service position: Key customer service specialist position category: customer service specialist/assistant position description:
Responsible for contacting major customers at home and abroad, receiving orders and quotations, and arranging inspection time;
Responsible for coordinating inspectors and factory contacts and arranging inspection related processes;
Handle guest complaints, communicate with technical engineers in time and solve problems;
Assist inspectors to carry out on-site inspection and improve their technical ability and on-site operation ability.
* * * Company Name (2007-03 ~ 2009-07) Company Nature: Foreign-funded enterprise industry category: textile industry (clothing, footwear, home textile products? )
Position: Assistant to the General Manager Job Category: Assistant to the General Manager Job Description:
Responsible for contacting domestic and foreign suppliers, checking orders and determining specific delivery channels and dates;
Coordinate the working interface between office staff, store sales staff and warehouse staff;
Assist the general manager to decorate the store and plan large-scale activities;
Supervise the English training of sales staff in shopping malls. Reason for leaving: the company is closed.
Skill expertise
Title: Shanghai Computer Level: Primary Computer Skills: Skill Expertise: Three years of customer service experience in large foreign-funded clothing companies, basic English training for employees in clothing companies.
linguistic competence
Mandarin: fluent in Cantonese: poor English level: CET-6 /BEC intermediate oral fluency in Japanese: average.
Career development intention
Development direction: I hope to be a customer service or training specialist in a large manufacturing enterprise, give full play to my experience in customer service and how to deal with customer relations and complaints. I have sufficient interpersonal communication skills, pay attention to teamwork, and have a good English level. Other requirements:
Own situation
Self-evaluation:
Hard-working and able to work overtime; Optimistic and easy-going, pay attention to team spirit;
Be good at dealing with interpersonal relationships and have a high sense of responsibility;
High efficiency, strong ability to analyze and solve problems.
Hobbies: a wide range of hobbies, such as yoga, music, travel, reading;
Sample resume of customer service supervisor (3) Name: Sheila
Current location: Guangdong Province Age: 23 years old
Household registration: Guangzhou Nationality: China.
Marital status: unmarried population: Han nationality
Training certification: height without competition: 17 1 cm.
Integrity badge: not applicable to weight:
working strength
Talent type: fresh graduates
Position: automobile sales/broker:, automobile mechanic:, marketing/marketing:
Working years: 0 title: no title
Job Type: Full-time Availability Date: Anytime
Monthly salary requirements: 1000- 1500 I hope to work in Guangzhou, Huadu District,
Business experience
Guangzhou Chengbo Information Co., Ltd. Start and end years: 2010-03 ~ 2011-03.
Company nature: private enterprise industry: communication/telecom operation, value-added services.
Position: Customer Service Specialist
Job Description: 10086 Business Promotion Specialist, who provides customers with quality services such as business promotion and product sales by telephone.
And provide excellent telephone service for the customer service representatives of Pizza Hut in Hong Kong and customers in Hong Kong, including ordering food, consulting and handling customer complaints.
Reason for leaving: Looking for a job that suits you better.
Date of Xiao Zhi House: July 2007 ~ August 2007.
Nature of Company: Other Industries: Other Industries
Position: cashier
Job Description: From July 2007 to August 2007, I worked in a private shop in Qingyuan.
Reason for leaving: The school is far from the workplace.
academic degree
Graduate school: Guangzhou Nanyang Institute of Technology
Highest education: college education: graduation date: 20 10-06.
Major 1: automotive electronic technology major 2:
Start Date End Date The number of professional certificate obtained by the school (institution).
2007-09-2010-06 Guangzhou Nanyang Institute of Technology's first-class computer application of automotive electronic technology13716010820056
linguistic competence
Foreign language: English general Cantonese level: excellent
Other foreign language abilities:
Mandarin level: excellent
Working ability and other professional knowledge
Self-evaluation: stable, simple, honest, enthusiastic, like sports activities, reading books, etc. Study hard, take the initiative and work hard. Love the group and have high team spirit.
Work skills: be able to preliminarily analyze automobile faults, be familiar with automobile theory, master certain automobile practical skills, be able to use general automobile equipment and instruments to detect automobile faults, be familiar with the use of computer office software, and have a C certificate.
A detailed personal autobiography