Consumers can complain to the consumer association where the consumer is located, or to the consumer association where the responsible person is located.

There are several solutions, that is, the agency violated your initial oral agreement:

Negotiate a refund with the agency, and both parties will make concessions to reduce the time and cost of litigation.

If no agreement can be reached, you can bring a lawsuit to the court to prove the losses caused by the agency's breach of contract, request the court to judge the agency to return your deposit, and ask it to compensate for part of the liquidated damages.

It is unreasonable for institutions to refund money but deduct it. Even if you don't have a receipt, the intermediary must have proof of your payment. You can't deduct money just because you lost the receipt.

According to the needs of social and economic operation and the dominant position of consumers in the market, the legislation of modern market economy has been clearly defined, so that the rights and interests of consumers are no longer established and recognized norms, but also affirmed and protected by national laws.

You can also complain to the local industry and commerce department or call 123 15.