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Job responsibilities of shopping guides in shopping malls
Job responsibilities of shopping guides in shopping malls (5 articles)

In today's social life, more and more places need to use job responsibilities. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. What kind of job responsibilities are effective? The following are the job responsibilities of the shopping guide I have compiled for you. Welcome to share.

Job responsibilities of shopping guide 1 before opening a store

1. Go to work on time.

2. Check whether the goods on the shelves of shops and promotion desks are full.

3. Count the goods with insufficient quantity and prepare to place an order or urge the goods.

4. Lamian Noodles (when the goods are out of stock, Lamian Noodles shall not expand with other goods).

5. For groceries, fresh and frozen foods, check their freshness, quality and shelf life, and do a good job of cleaning according to the cleaning schedule.

Daily homework

30 minutes before opening the store:

1. Make sure the passage is clear and clean.

2. Confirm that the goods are full of shelves (shelves and promotion tables).

3. Check whether there are products without price tag or bar code.

4. Check whether the barcode and price are correct (including the poster on the promotion desk).

Go to work in the morning

1. Lead the sales representative to organize the warehouse.

2. Be sure to check the inventory quantity (computer query).

3. Confirm that the order has been faxed to the supplier (manufacturer's order plan).

4. Assist the clerk to handle the arrival of goods on the same day.

5. Work in the store and help customers solve problems at any time.

6. Make sure there are no goods in the receiving area before noon.

7. Before noon, confirm whether all the promotion tables and shelves are displayed.

Go to work in the afternoon

1. Check whether the display is full (shelves and promotion tables).

2. Execute the return.

3. Work in the store to handle the arrival of goods on the same day.

4. Assist promoters and customers to solve problems at any time.

5. Urge the manufacturer again for the goods that should have arrived but didn't arrive.

6. Make sure that all the receipt sheets have been checked correctly.

Job responsibilities of shopping guide 2 1. Enhance the company image and convey the company information.

2. Proactively introduce a series of Wei products to customers.

3, according to the guidance of service standards, maintain a high level of service quality:

Keep smiling. ※

Introduce products to customers patiently and politely. ※

Positive and earnest working attitude ※

Keep gfd tidy. ※

4. Achieve/exceed the monthly sales targets of individuals and shopping malls.

5. According to the sample display template, keep the samples and promotional materials well displayed, and ensure that the samples and promotional materials are clean and updated in time.

6. Do a good job in store management according to store management regulations.

7. Carry out promotional activities according to the Regulations on the Management of Promotional Activities, and submit the sending records of promotional gifts and prizes.

8. Fill it out clearly and submit the sales report and other retail management reports on time.

9. Cultivate market awareness and timely reflect the opinions of customers and the development trend of competitors.

10, take good care of the materials used by the shopping guide, including manuals, work clothes and badges.

1 1. Participate in company training and self-training, study hard and constantly improve sales ability.

12, strictly abide by the company's rules and regulations.

Job responsibilities of shopping guide 3 Job responsibilities of shopping guide 1: basic job requirements

1, the shopping guide should go to work on time according to the regulations;

2. Shopping guides need to be energetic, enthusiastic and cheerful at all times and will not be affected by personal emotions;

3. The mobile phone of the shopping guide should be set to vibrate or mute, and personal calls are not allowed, and personal affairs are not allowed during office hours;

4. Receive customers appropriately, do not argue with customers, and report problems that cannot be solved immediately;

5. During working hours, employees are not allowed to chat with each other, whisper to each other or leave their jobs without authorization;

6. The shopping guide should keep abreast of the market trends and market information, so as to be able to cope with it when selling to customers;

7. The shopping guide shall abide by professional ethics, and shall not steal or maliciously slander the goods, and be responsible for the goods and customers;

8. The shopping guide should obey the management of the mall and abide by the regulations of the mall.

Job responsibilities of shopping guide 2: gfd.

The original job responsibilities of shopping guides in shopping malls have relatively high requirements for shopping guides gfd. The shopping guide should wear uniform work clothes, dress neatly and cleanly, and the work label should be kept face up at all times. Female shopping guides must put on makeup before going to work, and it is light makeup. Hair can't cover your eyebrows, it's not spiritual. The hairstyle should be simple and generous. If it's long hair, you'd better tie it up. Male shopping guides require short hair and no long beard. Shopping guides are not allowed to wear other accessories except watches and rings during their work. The shopping guide should always smile, and a grin is the most appropriate.

Job responsibilities of shopping guide 3: behave generously.

The shopping guide is often the employee who has the most contact with customers in the shopping mall, and her words and deeds represent.

The image of the shopping center. Therefore, the job responsibilities of shopping guides in shopping malls require shopping guides to be generous, neither humble nor supercilious, concise and neat; Generous appearance, friendly and kind; Positive, enthusiastic, patient and thoughtful.

Job responsibilities of shopping guides in shopping malls 4 1. Abide by all rules and regulations of the company.

2. Keep the area clean and tidy, and ensure that the ornaments are placed neatly and orderly.

3. Familiar with product characteristics, quality, structure, materials and specifications.

4. Check whether the commodity price tag in this area is accurate at any time.

5. Have a comprehensive and in-depth understanding of similar commodity information in the responsible area and enrich your professional knowledge.

6. Check the quality of commodities in this area at any time, and inform the manager or manager in time if any quality problems and damages are found.

7. Timely report to the store manager (Panyu manager) the unsalable goods and out-of-stock goods in this area.

8. You can't just promise the customer a clear delivery time, which will be arranged by the store manager. Special circumstances can be reported upwards.

9. Responsible for the inspection, cleaning and packaging of sold goods.

10. Call back the customer within the time specified by the company.

1 1. Records shall be kept after receiving customer complaints, and after-sales service shall be notified in time.

12. When you receive a customer complaint, you should be enthusiastic and patient to calm the customer's mood, and lead them to the office to inform the after-sales or the store manager to handle it.

13. Consciously strengthen business study, participate in company training and improve sales skills.

14. reflect the company's thoughtless or unreasonable places in time, and don't chat privately. Disputes in the process of work shall not be said in front of a third party.

15. Care and unite colleagues, and strive for progress.

16. Submit a written summary (including shopping guide skills, product knowledge, product comparison in the same industry, and relevant personal opinions) to the store manager (Panyu store manager) at the end of each month.

Job responsibilities of shopping guides in shopping malls 5 1. Understand the business philosophy, corporate culture and the characteristics of the goods sold.

2. Learn and master certain sales etiquette and skills.

3. Do a good job in shop display, and keep the goods and promotional items in order, clean and orderly.

4. Maintain a good service mentality, create a comfortable shopping environment, actively and enthusiastically receive customers, recommend products to customers, and help customers make appropriate choices.

5. Use various sales skills to create an atmosphere in which customers participate in the store, improve customers' desire to buy and increase the turnover of the store.

6. Through your service, show customers a good corporate image and improve the visibility of the enterprise and brand.

7. Timely and properly handle customer complaints, collect customers' opinions, suggestions and expectations on commodity stores, and feed back the information to the enterprise to help the enterprise improve its business strategy and service level.

8. Collect competitors' products, prices, markets and other information. And feedback the information to the enterprise to provide reference for the enterprise's business decision.

9. Complete the daily report, weekly report and monthly report according to the regulations, make a good record of counter sales, and take stock of inventory regularly to ensure that the goods and accounts are consistent.

10, improve safety awareness, strengthen responsibility awareness, ensure the safety of goods in the counter during business hours, and strictly perform the duties of preventing theft and robbing goods.

1 1, carefully count the quantity of goods every day and do a good job of handover.

12. Abide by the management regulations of the enterprise, conscientiously implement the business strategies of the enterprise, and successfully complete all the work assigned by the boss.

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