Summary of work style in health centers 1 1. Strengthen leadership and put it on the agenda, so that the work style construction has practical organizational guarantee.
In order to ensure the education of medical ethics and the construction of professional ethics, the hospital set up a work leading group with the president as the team leader, the vice president as the deputy team leader, and the heads of various subjects as the team members, forming a good situation of top-down management. In order to find the problems existing in the construction of professional ethics at any time, the hospital leading group should hold a special meeting on the construction of professional ethics every quarter to study the problems existing in the construction of professional ethics in our hospital, formulate various rules and regulations and practical measures to promote the construction of professional ethics in combination with the actual work of the hospital, and implement the responsibility form from the vice president in charge layer by layer, and the construction of professional ethics will be rejected by one vote. It is clearly stipulated in the responsibility form that departments with serious medical ethics problems will be dealt with seriously according to regulations, and advanced departments will not be evaluated at the end of the year. In this way, the construction of professional ethics in our hospital has been managed at different levels, which has further accelerated the pace of correcting unhealthy trends in the industry and made the construction of professional ethics in our hospital develop healthily along the right track.
Two, improve the system, so that the construction of professional ethics has a practical system guarantee.
In order to make the construction of professional ethics in our hospital have rules to follow, combined with the actual situation of our hospital, we have formulated: * * the work plan of medical ethics education and professional ethics construction in our hospital; A work plan to correct unhealthy trends in the purchase and sale of medicines and medical services; Safeguard people's health rights and interests, and "correct unhealthy trends in the industry" special governance work plan. In order to promote medical staff to learn medical regulations and effectively prevent medical accidents, the hospital has formulated a year-round learning activity plan. In order to further clarify the responsibilities of leaders at all levels and medical personnel at all levels, we have successively formulated and improved the first-visit doctor responsibility system, service commitment system, time-limited completion system and accountability system. In order to further clarify the responsibilities of leaders and medical staff at all levels in the hospital, we signed the responsibility certificate of target management layer by layer in the spirit of who is in charge, who is responsible and who is responsible to the first level. In order to strengthen the social supervision of professional ethics construction in our hospital, we have established a contact system with relevant departments and hired professional ethics construction supervisors; In order to solve patients' complaints in time and correctly, we have formulated the working methods for handling medical disputes, errors and accidents; In order to improve the quality of medical care, we have formulated various medical practices, various medical quality management systems and various emergency work systems. Through hard work, management has stepped into the track of institutionalized management from empirical management in the past, and everyone is responsible for the construction of work style, and everyone is caught everywhere.
Third, vigorously educate and create an atmosphere, so that the construction of professional ethics becomes the conscious action of medical staff.
In order to make the whole society give strong support and effective supervision to the work of health centers and create a good atmosphere for the construction of professional ethics in our hospital, we attach great importance to the role of publicity and public opinion. Every year, through the government affairs bulletin board set up in * * Square, we publicly promise to the whole society our excellent service, no counterfeit drugs, the maximum price of some drugs, poverty alleviation measures, etc. And win the extensive supervision and guidance of the whole society. Our hospital organizes medical staff to study medical laws, regulations, rules, normative documents, rules and regulations formulated by the hospital and professional knowledge every quarter, and constantly improves the legal and policy level and professional ability of medical staff, so as to continuously improve the professional ethics construction and professional level of our hospital. In order to strengthen the effective supervision of health centers by the whole society, we have hired medical ethics supervisors to regularly solicit their opinions on the construction of professional ethics in our hospital and constantly improve our work. Issue consultation cards to some discharged patients and conduct a questionnaire survey on the construction of professional ethics in our hospital to understand the construction of professional ethics in our hospital and strengthen the construction of professional ethics in our hospital. We have also set up a report box and a report phone. In terms of medical services, the system of patients choosing doctors has been implemented. In order to facilitate patients to choose doctors freely, we set up a list of all medical staff in the hospital in the outpatient department. Our college has created a good atmosphere for the construction of professional ethics by vigorously promoting, organizing learning and taking various measures to facilitate the people. Serving patients enthusiastically has now become the conscious action of every medical staff.
Summary of Work Style of Health Center II In recent years, XXX Town Health Center has always regarded strengthening work style construction as the main work of hospital spiritual civilization construction, firmly established the idea of patient-centered, effectively solved hot and difficult problems, strived to improve service quality, strived to reassure the society and satisfy patients, and created a good industry image.
Highlight professional ethics education and enhance image awareness. Huangjian Central Health Center regards moral education as a basic project to shape a good hospital spirit. Adhere to various forms, adhere to positive guidance, and persist in stressing practical results. In the process of learning, it is necessary to highlight key points, educate key departments, key personnel and key issues, and promote the development of sex education in the whole hospital. By strengthening professional ethics education, cadres and workers further realize the importance and urgency of strengthening professional ethics construction under the new situation, consciously combine their words and deeds with the professional ethics and style of the hospital and establish a good professional image of the hospital.
Improve the management level and consolidate the image foundation. First, strengthen basic management from the aspects of system management and quality management. Secondly, strengthen the management of service links. Formulate and implement convenience measures to solve problems for patients. Third, optimize the medical environment. Invested more than XXX yuan to build a new building for medical technology prevention and protection, which improved the environment, made the hospital meet the requirements of greening, beautification, purification and good order, and greatly improved the diagnosis and treatment environment.
Standardize service behavior and enrich image connotation. First of all, strengthen the drug management system and increase special governance in the field of drug purchase and sale. Secondly, standardize the charging standards. Conscientiously implement the drug price publicity system and consciously accept the supervision of patients, society and relevant departments. Third, standardize medical behavior. Pay attention to service, implement "window" norms, manage key issues such as "red envelopes", "kickbacks" and "invoicing commissions", investigate and correct problems in time when they are found, and expose them within a certain range.
Focus on key activities and cultivate image highlights. In the process of strengthening the construction of professional ethics, the hospital actively organized and carried out the theme activities of creating a civilized health industry, the establishment of a "hospital without red envelopes", professional ethics evaluation and other key activities, and lost no time to promote the construction of professional ethics and cultivate image highlights.
Summary of work style of health centers 3 In order to conscientiously implement the spirit of the county-wide conference on democratic appraisal of health system, our hospital actively held a mobilization meeting to make the broad masses of workers deeply aware of the significance and role of this activity. From May to June, our hospital carried out medical ethics evaluation, bad practice behavior evaluation, patient questionnaire survey, democratic appraisal meeting, self-examination and self-correction. Put the spirit of this activity into practice. Now we will give public feedback on the problems found in the previous stage. According to their own situation, the heads of various departments actively carry out self-examination and self-correction with the attitude of "if there is something, then change it, if there is nothing, then encourage it", constantly improve the construction of professional ethics in our hospital, improve the quality of medical service in our hospital, and make the health cause of our hospital develop healthily and steadily.
First, the problems existing in on-site inspection:
1. Some departments, clinics, inpatient wards, doctors' offices, duty rooms, etc. It is messy indoors, behind the door or in the corridor, and the environment is not neat enough.
2. Individual staff members are not included in posts.
3. Some bicycles and motorcycles in the hospital were not stored in the designated place as required.
4. Some doctors and nurses speak too loudly and have a bad attitude towards patients. Suggestions from patients in questionnaire survey:
1, medical staff should provide more responsible and active services for patients.
2. Strengthen psychological counseling for patients.
Second, the rectification requirements
Judging from this inspection, it is generally good. However, some problems have been found. In order to further promote the in-depth development of democratic appraisal activities, strengthen the construction of medical ethics and establish the concept of quality service, we now put forward corresponding rectification opinions:
1, further improve ideological understanding, adhere to the concept of "patient-centered", establish the concept of quality service, base on reality, strengthen internal management, standardize diagnosis and treatment behavior, and improve the quality of medical services.
2, communication with patients, especially in communication with patients, to be kind, patient, initiative, enthusiasm, pay attention to some details, improve service attitude, and strive to create a harmonious relationship between doctors and patients.
3. Make rational drug use, reasonable inspection and reasonable charges, so as to reduce the economic burden of patients.
4. Medical staff should strengthen their sense of responsibility, be careful and patient, and do more explanation work. All departments cooperate with each other to find ways to solve problems for patients and introduce some convenience measures.
5, each department regularly do self-inspection, do things neatly, keep the indoor and outdoor environment clean and tidy.
Summary of work style of health centers 4 At the beginning of this year, the Health Bureau took our hospital as a civilized demonstration window, with the spirit of documents, meetings organized by the hospital team, registration, fees, Chinese and Western pharmacies and other departments as civilized demonstration windows. The content of the demonstration window requires the hospital to regularly check and evaluate the demonstration window to correct the existing problems, so as to drive all departments of the hospital to learn from the civilized window and promote the work of the hospital.
First, pay attention to ideological education and standardize medical ethics.
This paper introduces the education of people-oriented service concept, practicing medicine for the people, creating a satisfactory industry for the people, and standardizing medical treatment with professional ethics. In recent years, the main activities include "creating excellent doctors and nurses", "star nursing", "creating a civilized window", "three basics" knowledge training and assessment activities for medical staff, and hospital image. Persist all the year round. The ideological quality of employees, "patient-centered", has improved the progress of hospital work.
Formulated the rules and regulations and operational norms such as "star nursing" evaluation and reward method, the regulation of correcting unhealthy practices in the industry, the service convention of medical institutions, the rights of patients and medical students, the provisions of labor discipline punishment for hospital staff, and the evaluation standard of civilized construction, so as to make the hospital move towards scientific and standardized management.
Second, the special governance activities, formulated the provisions of drug purchase and sale activities, expressly stipulated several prohibitions in drug and article purchase and sale activities, established the working system of drug storage and retail, introduced the drug approval procedures, and the spirit and provisions of the Notice on Xi Drug Purchase, conducted the bidding and purchase of common drugs, (xx% in xx years), publicized the prices of commonly used drugs, assured pharmacy activities, and established assured pharmacies.
Starting from XX, the document XX(XX) of the Provincial Price Bureau requires that the drug price increase rate be XX%, exceeding XX%. Our bid price increase rates are different, high and low, and we are stepping up rectification. The work has been done XX/XX, and the information we received is online. Work overtime now.
The Pharmaceutical Affairs Committee is responsible for the collective work system of drug access, new drug access and drug bidding. It sets the quota of patients' medication for clinical prescriptions and brings it into the examination of departments. Financial penalties were imposed on departments and doctors who exceeded the quota, gradually reducing the proportion of drug income in medical expenses and reducing the burden of expensive medical treatment. Give you a discount on your advantage. Pharmaceutical trading enterprises shall not sell drugs in the private sector or directly retail drugs in the sector. One box will be confiscated and a double fine will be imposed.
Third, the long-term supervision and management mechanism:
XX, set up a report office, fixed staff office, report the work system and personnel responsibilities. In the registration system of visiting consultation complaints, everything is answered and everything is settled. In recent years, XX incidents such as service, price and errors have occurred. All patients were satisfied with the cases of overcharging private fees and accepting "red envelopes".
Dress in a civilized manner, sign up for posts, and announce the introduction of the department, the name of the medical staff, the number of the work tag, the professional title, etc. Hanging on the ward service supervision platform for patient supervision. The ward organizes a symposium for patients and their families once a month to directly solicit opinions and suggestions from patients and communicate the relationship between doctors and patients.
Hire volunteer supervisors from all walks of life and social opinions to improve medical style. Conduct a questionnaire survey every quarter and report the collected opinions to the whole hospital for rectification. Set up a complaint box and telephone in the outpatient hall, and publish XX kinds of drugs and charging standards on the screen of the outpatient hall. One-day list system of hospitalized patients for easy inquiry.
The Measures aim at advocating honest service, understanding medical treatment and protecting the legitimate rights and interests of patients.
Fourth, create a medical environment, open a green channel, and create convenient services.
In the case of tight funds, we overcame various ways to raise funds, purchased and updated large-scale medical equipment from XX to XX, such as ct, XX mA X-ray machine, ECG monitor, etc., at a cost of about XX million yuan, which improved the competitive strength and vitality of the hospital.
The environment for patients to seek medical treatment, the renovation of outpatient building and inpatient building, the layout of living facilities and departments, and the environment for patients' training. Medical and health conditions, health facilities and medical places are clean and tidy. It was rated as an advanced health unit at the provincial level in and was awarded as a civilized unit at the municipal level by Xi Municipal Committee in.
Five preferential conditions were worked out in cooperation with grass-roots units, rural tertiary medical network, patient consultation and community medical service activities:
(1) In-patients are free to travel for consultation.
② Free expert ward round service.
③ XX% discount for inspection fee.
(4) XX month large-scale inspection fee discount XX%.
⑤ Maximum expense limit for single disease (XX surgical disease).
Matters involving immediate interests, the workers' congress to solicit opinions, open government affairs. Financial revenue and expenditure are summarized once every six months, announced at the middle-level meeting of the hospital, weekly meeting of the hospital every Friday, summing up last week's work and next week's arrangement, and the department holds an early meeting every Monday, and the situation is issued. The social security office publicized the procedures of medical insurance and emergency rescue one by one, which was helpful to patients.
Our hospital is in the process of hospital management, and all classes in the hospital are familiar with medical work and technical operation. The construction and rectification of professional ethics should start from all departments in the hospital. The problem makes patients feel at ease and satisfied, and makes our hospital walk in the forefront of district-level medical care and serve the people of the whole region well.