It is understood that BOC also provides convenient solutions for some customers who are overseas or in remote and high-risk areas and cannot handle business across regions. According to the staff of China Bank, customers can witness authorization through overseas branches of China Bank and accept remote business.
Since the outbreak of the epidemic, the outlet has handled off-site business for many off-site and overseas customers. In recent years, many expatriate employees of "going out" enterprises have been unable to return to China due to the epidemic. Recently, Ms. Zhou, a customer of this outlet, has been sent abroad in Canada for many years, and she can't go back to China to personally handle the replacement of mobile banking authentication tools due to the epidemic situation. The staff of the branch will contact the Canadian branch of Bank of China as soon as possible to handle overseas witness business after knowing the customer's situation. After coordination and linkage by many parties, the business personnel of BOC overseas branches successfully handled the witness business and sent back relevant business information. The entrusted manager of Ms. Zhou successfully completed the required business in China.
The outlets are suitable for aging and transformation, and a number of barrier-free facilities are set up.
Bank of China said that in view of the plight of elderly people with mobility difficulties, Bank of China can also provide customers with on-site services and extended services. Accepting personnel can do special things and urgent things when they can see the customer himself and confirm his true wishes. This year, the branch has provided on-site service and remote service to nine elderly customers and overseas customers who are unable to come to the store due to physical inconvenience or other special reasons.
Not long ago, the branch received a phone call from an elderly customer, who urgently needed to handle debit card business, follow-up medical settlement and medical insurance procedures. However, due to long-term hospitalization due to illness, I can't go to the outlets in person. After learning about the special situation of customers, the staff of outlets will organize on-site service as soon as possible, bring mobile smart counters and go to the hospital where customers are located to handle related business. On-site service has effectively broadened the service radius of "suitable for the elderly" and solved the problem of "urgent difficulties" for the elderly.
Recently, the network also provided much-needed financial services to customers in a nursing home. Ms. Chen's mother cannot use the online banking authentication tool because it has expired, and needs to change the authentication tool business. However, the old man was paralyzed by illness and could not handle it personally. The nursing home for the elderly is now unable to witness because of the prevention and control of the epidemic. After learning about the situation, the sub-branch will introduce our video witness service to customers and help contact nursing home nurses to shoot videos for the elderly. In the end, Ms. Chen successfully completed the replacement of certification tools for her mother.
Promote barrier-free intelligent services and extend the scope of financial services.
In recent years, China Bank has accelerated the intelligent and barrier-free upgrade of various service channels. Promote the intelligent counter service of outlets. At present, the smart counter of China Bank has covered most common businesses, including card opening, account inquiry, modifying customer information, replacing authentication tools, purchasing wealth management products and other common functions, which can be handled at the smart counter, greatly shortening the time for customers to handle business. At the same time, BOC fully considers the difficulty for the elderly to learn to use electronic devices, and the smart counter provides the "old version" service with large fonts, large icons and large volume. Network staff will also guide elderly customers to use smart counter services one-on-one.
Bank of China vigorously develops mobile financial services to provide customers with rich and convenient mobile financial services. Transaction printing, credit inquiry and other functions. It used to be handled at outlets, but now it can be handled at mobile banking. For international students, you can also apply for deposit certificates in mobile banking, and paper certificates will be sent home to provide convenient services for customers.
In addition, China Bank's comprehensive customer service hotline (95566) and bank card customer service hotline (4006695566) have also been aged and upgraded.
Related Q&A: China Bank Phone I personally think:
First, the customer service telephone number of China Bank is 95566 (nationwide).
Secondly, if you want to know the telephone number of China Bank Branch, please dial the local number 1 14.
Thirdly, if you want to know the telephone number of a branch of China Bank, you can also use Baidu's search engine.
The above suggestions are for reference only.