Ktv training materials: business strategy 1. Health and happiness are the foundation.
A healthy business atmosphere and good business philosophy are important factors to promote the development of enterprises. The reason why discount ktv has grown into the leading entertainment industry in China in a short time, instead of? Health, concentration, win-win and innovation? Our business philosophy is inseparable. It is this responsible attitude that makes popular ktv gradually become an entertainment industry for mass consumption.
Strategy two. Based on market rules
Under the operation of market economy system, the development of entertainment industry is in the ascendant. Nowadays, leisure and entertainment are no longer the patent of young people. Middle-aged and elderly people have become an important consumer group that cannot be ignored in discount KTV. The expanding consumer market and the growing spiritual needs of the people make KTV industry a hot nugget industry. Discount ktv must keep in mind the laws of the market, keep making progress and constantly tap emerging markets.
Strategy three. Take brand concept as a magic weapon
The brand advantage of well-known enterprises has formed an intangible capital, which is another important embodiment of enterprise value. Big brands must have a big reason. Branding is the guarantee of specialization. As a big chain brand, discount ktv can ensure a high success rate of franchise stores, whether it is the preparation in the early stage or the operation in the later stage. There are few branded ktv enterprises, so the advantage of using brands to expand the market lies in the relative stability of competition, which is the magic weapon for KTV to keep moving forward!
Strategy four. Supported by service level
The service level determines the quality of a ktv operation. The omni-directional, three-dimensional and multi-level service mode is an important reason for the continuous success of discount ktv! Quality and excellent service level are a necessary stage for the development of service industry. Ktv within the entertainment scope has been transformed from an industry concept to an industry, so the popular KTV must continue to provide customers with the best quality and perfect service.
Discount ktv training materials: responsibility 1. Abide by the company's various management systems and departmental rules and regulations;
2. Seriously implement the company's attendance system;
3. gfd attends regular meetings on time according to the requirements of the department;
4. During work, you must smile and serve in Mandarin and polite language;
5. Before the pre-shift meeting, all responsible work areas shall be inspected and cleaned within the specified time, and their working tools, facilities and equipment shall be guaranteed to work normally;
6, timely and carefully understand the night's work arrangement, the price of the goods sold and promotional activities, in order to promote customers and avoid work mistakes;
7. After the above 5 and 6 items are completed, stand guard according to the work arrangement of the foreman that night to welcome the arrival of customers;
8. Remind guests to determine the drinks they need and make them adapt to the promotion activities;
9. Cash paid by guests should be carefully counted and reminded to confirm;
10. Carefully check the cleanliness and integrity of the sold items when delivering;
1 1. Carefully complete the cashier procedures and deliver the goods against the documents;
12. The consumer goods delivered to the guests should be reminded to confirm face to face and enter the guest consumption service program;
13, understand the situation during the consumption period of the guests, do a good job of cleaning up, and carry out two or three promotions;
14, after the guests consume, they should confirm whether the guests pay the bill, make good preparations for Fujian, and carefully check whether the facilities and equipment are in good condition;
15. During work, be vigilant and observe the guest consumption, safety and fire control in the responsible area. If there is anything we can handle, we should deal with it immediately. If you can't handle it, you should immediately notify your superiors or related staff (such as security guards).
16, after the guests leave, clean up the cleanliness and facilities of the work area in place to prepare for the arrival of the next batch of guests;
17. Take the initiative to greet the guests you meet during the business period, and meet the reasonable requirements of the guests in a timely, rapid, enthusiastic and thoughtful manner;
18, should take the initiative to greet superiors and colleagues to strengthen unity;
19, the tasks assigned by the superior should be completed in time, quickly, accurately and with good quality and quantity;
20. What should I do if the tasks assigned by my superiors are inappropriate? Obey first and then appeal? , to ensure work efficiency;