Open source software has high controllability, which reduces risks. With source code, customers can control the tools on which their business depends, and customers can maintain or find others to improve them to meet their own requirements, thus completely solving the problem of dependence on software vendors. Secondly, the effective development mode and more independent peer review of code and design make open source software have great advantages in reliability; Finally, open source software can access the source code, which is a very important advantage for fixing security vulnerabilities.
This model is very common in foreign countries.
CRM (customer relationship
Management), customer relationship management. The first is the customer-centered business strategy, with information technology as a means to redesign business functions and reorganize workflow. At the same time, it is a management system that helps enterprises optimize their management processes through information technology.
Open source CRM has low cost, which is very good for enterprises with their own R&D team. Therefore, many enterprises choose open source CRM. Let's look at the advantages and disadvantages of open source CRM.
Advantages:
Free open source CRM, open source code can be used for secondary development of enterprises to meet the personalized needs of operations. Enterprises can build their own operating environment to protect sensitive business secrets.
Jianxin software
Disadvantages:
Free and open source CRM generally does not provide technical support. Requirements analysis, development and maintenance all require professional IT personnel, and only skilled enterprises can carry out secondary development, otherwise the basic functions of open source CRM can hardly meet the actual business needs of enterprises.
Although open source CRM is free and low-cost, it takes a lot of time and cost, and the later maintenance and software upgrade are more troublesome. It is suggested that enterprises without technical team support should not consider open source CRM.
Jianxin Software has long provided enterprises with information services including research and development, implementation, marketing, consulting, training and service of enterprise management software (CRM/HRM/OA/ERP, etc.). ). The development of Jane letter benefits from open source and will also give back to open source.
CCB CRM chose to push the core products to the majority of small and medium-sized enterprises in the form of permanent open source and free of charge, hoping to help customers improve their customer management level and create more value from beginning to end. CCB CRM Open Source Edition also provides installation technical support. At present, the download volume of open source system has exceeded 2 million times!