Summary of selected cashier's working experience 1
Time flies, and the training in the current price period has passed. I want to thank the leaders and training teachers again for giving me a good learning opportunity.
At present, price training is an important part of work and the main source of corporate culture, including theoretical skills training, military training and unified learning of related knowledge. In the recent training, I deeply realized that post service knowledge should be studied and applied to work.
The training at this stage is summarized as follows:
First, skills training:
1, we should warmly receive guests from all sides, provide good services to guests and improve relations.
2, familiar with the reception and inquiry procedures and should master the business and knowledge, formulate relevant front desk statistics.
3. When managing and making numbers, classify mails, distribute newspapers and provide services.
4. Proficient in business knowledge and operational skills.
5. Master the cashier's work.
6, understand the guest checkout situation, the cashier to master the checkout method.
Second, military training
1, cultivate the spirit of hard struggle and carry forward the fine tradition of revolutionary predecessors who are not afraid of hardship and fatigue;
2. Strengthen physical exercise, develop good living habits and get employment in the future;
3. Cultivate students' comprehensive quality in an all-round way, develop examples and improve each other;
Through study, I learned more about professional services and working environment, and gained a sense of responsibility and patience, which laid the foundation for my new job.
Summary of some cashier's work experience II
The front desk is the window of bath service. My post is cashier at the front desk, mainly responsible for the settlement of various accounts such as bath room and bath service, which plays an important role in bath operation. Here I want to talk about my experience in cashier work in recent years.
First, smile at customers.
When guests enter the bath, they will feel cordial and feel at home when they see our warm smiling faces. Even if we encounter some unpleasant things in the checkout service, if we still greet each other with a smile, I believe that no matter how unreasonable the guests are, there is no reason to lose their temper. The so-called "meet with a smile and forget the enmity"! .
Second, "be anxious about what the guests are anxious about and think about what the guests think."
The front desk staff will come into contact with different types of guests every day. We should provide different services for different types of guests, and the service tenet is "treating guests as God". Service principle "The convenience of guests is the highest principle of service, and the demand of guests is the highest command of service. Never say' no'". We provide thoughtful and meticulous service for customers who often take a bath. First of all, we must understand the habits of our guests. For example, when do guests usually check out? We can sort out the accounts in advance and settle the accounts directly when the guests arrive. This can save time for guests and make them feel that our bath is highly valued. I believe that next time guests come to Jinan, they will still choose our name.
Third, don't make uncertain promises to the guests.
When the needs of the guests need the assistance of other departments or individuals, they should consult clearly before making a decision, because the guests want accurate answers. But anyway, it didn't.
It means you don't have to try your best to solve the problem for the guests. The key is to let the guest know that his problem can't be solved by yourself at once, but that you are really trying to help him.
Many guests ask the front desk to issue more invoices, but we refuse. We suggest that guests can spend money in other business outlets and count them into service items, which can not only increase bathing, but also meet the needs of guests, but never violate the principle in order to echo the guests.
Fourth, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time, and make guests satisfied.
The cashier at the front desk is the last department that guests contact before leaving the store, so they usually complain to us about various bathing services at the checkout, and these problems are not caused by the cashier. At this time, it is most undesirable to shirk or blame the departments or individuals that have caused difficulties. "It's none of our business, so it hangs high", which not only can't make up for the mistake, but makes the guests doubt the management of the whole bath, thus deepening the distrust of the guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and mutual trust relationship between guests and me.
Five, continuous learning, and constantly improve their moral cultivation, and constantly improve their service skills.
"Although the sword is good, it is not constantly sharpened" and "after diligent study, you don't know enough". Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky!
Summary of some cashier's work experience 3
20__ is a year full of passion. During the year here, I grew up under the careful cultivation and guidance of the leaders. Here, first of all, I would like to express my deep gratitude to them and the company.
I. Main Work Situation
Looking back on 20 years, under the guidance and care of the superior leaders, through the cooperation and support of my sisters, with the concerted efforts of all our teams, Qi Xin, under the care and training of a beauty salon, I became a deputy store manager from an employee through my own efforts. When I accepted this honor, I deeply felt the great responsibility and years of experience. From employees to store managers, we all tasted sadness, laughter and tears along the way.
Looking back, my sisters and I cooperated with each other carefully. With the joint efforts of all our staff, the support and training of regional managers, and my own continuous study and efforts, I became the manager of Pritisha's franchise store in Wuzhou, Guangxi, which is a position of great responsibility. When I set foot on this job, my heart was happy and uneasy. Years of experience, from an ordinary beautician to a store manager, I have had tears of sadness and joy of success. However, whose road to growth is smooth? The alternation of success and failure has also made my heart stronger.
Second, the direction of future efforts
Looking forward to the future, we still have a long way to go, and we will definitely work harder to jointly create more brilliant achievements for our enterprises. Adhering to the beautiful vision of "making women in the world more beautiful", we will bring better service to our customers.
Matters needing attention of beauty salon manager's annual summary
1, coherent.
It is very important for the beauty salon manager to pay attention to clarity when writing the annual summary. The beauty salon manager can make a draft or outline in his mind first, make clear what he wants to summarize, and then write down the specific content.
2, taboo exaggeration, speak with data.
In the annual summary, the beauty salon manager should insist on summarizing the work with data. This requires beauty salon managers to carefully record their work in their daily work. The data of annual work summary comes from monthly, weekly, daily or even hourly work summary.
3, found the problem, put forward constructive suggestions.
Beauty salon manager is a management position, and this management is all-round, including all aspects of beauty salons. In order to find the problems in beauty salons, beauty salon managers need to carefully observe the working status of beauticians, observe whether the management system of beauty salons is feasible and think about how to make beauty salons develop better and better. This process of finding problems and proposing solutions is the channel to truly reflect the management ability of beauty salon managers.
4. Make a good work plan for next year.
An important content of the annual summary is to make a good work plan for the next year, and the beauty salon manager should pay attention to this when making the annual summary. The work plan must proceed from the reality of the store, from the working ability of each employee and from the development of the beauty salon, so that the plan is feasible.