Within 7 days from the date of sale, within/0/5 days from the date of sale, and within the three-guarantee period, the products that still cannot be used normally are qualified. Within the three-guarantee period, because the manufacturer has not provided spare parts, it has not been repaired for more than 90 days since the date of repair.
The Three Guarantees Policy is the abbreviation of "guaranteed return, replacement and repair" for the goods sold by retail commercial enterprises. It refers to a kind of credit guarantee that the seller is responsible for the goods purchased by the buyer within a certain period after the goods enter the consumption field.
The three guarantees policy provides this service for failures caused by product quality problems rather than improper use and storage by users.
The so-called three guarantees mean that sellers, repairers and producers are responsible for repairing, replacing and returning the goods sold. According to the national new three guarantees regulations, the time for implementing three guarantees for some commodities is as follows:
1. If the product performance is unqualified within 7 days from the date of sale, consumers can choose to return, exchange or repair it. When returning goods, the seller shall refund the purchase price in one lump sum according to the invoice price;
2. If the product performance is unqualified within 15 days from the date of sale, consumers can choose to exchange or repair it. When exchanging goods, the seller shall exchange goods of the same model and specification for consumers free of charge;
3. If the product can't be used normally after being repaired twice within the three-guarantee period, the seller shall be responsible for replacing the product of the same model and specification for consumers free of charge with the repair records and certificates provided by the repairer;
4. Within the validity period of the three guarantees, if the manufacturer fails to provide spare parts, and it has not been repaired for more than 90 days since the date of repair, the repairer shall indicate in the repair status, and the seller shall replace the products of the same model and specifications for consumers free of charge on this basis;
5. The depreciation expense shall be calculated from the date of invoice to the date of return, in which the time occupied by repair and the time to be repaired shall be deducted;
6. Maintain the reputation of sellers and producers, and do not use parts that are not attached to the technical requirements of products. Carefully record the fault and the condition of the repaired product to ensure that the repaired product can be used normally for more than 30 days.
Under the following circumstances, the consumer has the right to ask the dealer to bear the responsibility of three guarantees.
1. does not have the performance that the product should have, and it is not stated in advance;
2. Does not meet the requirements of clearly adopted product standards;
3. Does not meet the quality conditions indicated in the product description, physical samples, etc. ;
4. The product is unqualified by the technical supervision administrative department and other statutory departments;
5. The product can't be used normally after being repaired twice.
To sum up, the return conditions stipulated in the Three Guarantees Law need to be within the validity period of the Three Guarantees. When consumers handle repairs, replacements and returns in accordance with these regulations, they shall take the shopping invoice and the three-guarantee certificate as vouchers. If a consumer loses an invoice or a certificate of three guarantees, but can prove that the product is a product that should bear the responsibility of three guarantees, the seller, repairer and producer shall be responsible for repairing, replacing and returning goods in accordance with these provisions.
Legal basis:
Article 9 of the Provisions on Liability for Repair, Replacement and Return.
Within 7 days after the product is sold, consumers can choose to return, exchange or repair it. When returning goods, the seller shall refund the payment in one lump sum according to the invoice price, and then claim compensation from the producer or supplier according to law or deal with it according to the purchase and sale contract.
Article 10
If the product fails within 0/5 days from the date of sale, consumers can choose to exchange or repair it. When exchanging goods, the seller shall exchange products of the same model and specification for consumers free of charge, and then claim compensation from the producers and suppliers according to law or deal with them according to the purchase and sale contract.