Toll collector's work plan 1 how to write it
First, do a good job in cashier work
As a cashier supervisor, only when the professional level is high can you win the support of your colleagues and take good care of the people below.
(a), pays special attention to the cashier training work, and strive to make every employee in the business, professional ethics have greater and newer improvement, the main methods are:
A, seriously organize the employees of this department to actively participate in the theme training at all stages in the store and actively participate in the training and learning of other departments.
B, every Monday to organize health quality inspection, cashier at least once a month to focus on learning, learning business, learning policies, so that the work plan of the accounting office can be specifically implemented, and sum up the results in learning, find the gap.
C. skills competition. In the future, a series of skill competitions will be held, such as cashier and checkout speed competition, banknote counting (counterfeit banknote identification) speed competition and Putonghua competition.
(2) Do the basic work of daily cashier to ensure the normal operation of the store. Our main tasks are:
First, do a good job in raising and using funds to ensure the safety and integrity of funds.
B, strictly abide by the company's financial system, and strictly do a good job of cashier audit. Prepare the signing form in time every day and submit it to the finance office.
C, take the initiative to do a good job of coordination between departments, do something to discuss, something not shuffle.
Second, improve their business ability.
There are not many people in the cashier department, but it is also an important department of the company. The company trusts me to undertake this important task. I should be serious and responsible for my work and improve my ability from the following points:
(1), professional ability
The professional knowledge and skills of the supervisor will directly affect the subordinates to a great extent. As a grass-roots supervisor, personal professional ability will be very important, and professional ability has two sources:
1, learn from books;
2. Learn from colleagues and subordinates in practical work. "Not ashamed to ask questions" is the attitude that every grass-roots manager should have.
(2), management ability
For a supervisor, management ability is particularly important. Management ability includes: command ability; Judgment ability; Communication and coordination skills; Work distribution ability and so on. Management ability comes more from practice, so improving management ability requires constant reflection in daily work and always reviewing and summarizing work with your mind.
(3), communication skills
The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including subordinates, colleagues and superiors). The company is a whole, and the departments it leads are part of the whole, so it is necessary to contact with other departments, and communication is essential. As a supervisor, the work problems of subordinates, the ideological trends of subordinates, and even the life problems of subordinates need to be understood and mastered, guided, assisted and cared for. On the other hand, we should take the initiative to report to the superior, and reporting is also a kind of communication.
(4), cultivate the ability of subordinates
It is an important duty of the supervisor to let subordinates know, do and teach them to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates.
Three, arrange the cashier on duty, shift work.
The cashier is not tired, but be careful. Cashiers need mentality and vigorous energy at all times. When arranging several employees, let the cashier have a good rest, let the cashier work normally and orderly in the store, and take care of their special circumstances outside work.
How to write the work plan of toll collector 2
Article 1 The outpatient charge office is responsible for the payment of outpatient fees, and must abide by the rules and regulations of the hospital and obey the management of the organization and leadership.
Article 2 Outpatient toll collection office is one of the important civilized windows of the hospital. We should be friendly to patients, adhere to civilized language, patiently explain problems, and don't be arrogant, angry or difficult for patients.
Article 3 Chargers must work carefully, strictly implement the charging standards, accurately grasp the prices of various drugs and the charging range of medical items, correctly collect money, and simplify procedures, be accurate and efficient, and reduce the waiting time of patients in line.
Article 4 The toll collector shall carefully check the articles, draw the price according to the prescription, ask the unclear prescription before drawing the price, bear the responsibility of not drawing the price according to the prescription, write clearly and accurately, and deliver the cash in person.
Fifth liquidity shall not exceed the prescribed limit, and shall not misappropriate public funds, so as to achieve daily liquidation, daily settlement and daily report. After verification, give the money and report stub to the chief cashier. You must pay the bill every afternoon. )
Sixth properly handle the patient's refund, where the refund must hold relevant documents, in line with the refund procedures before the refund. What happened on the same day can be refunded by the original toll collector.
Article 7. During working hours, you are not allowed to leave your post, talk, talk loudly, eat snacks, play mobile phones, etc. And outsiders are not allowed to charge instead of toll collectors, otherwise they will be traced.
Eighth vigilance, strengthen prevention, so that people leave the lock, in and out of the lock, pay attention to safety. Non-undergraduate personnel are not allowed to enter without permission, and visitors are strictly prohibited indoors.
Article 9 The levy office shall implement the three-shift system, strictly handle the handover procedures, and timely explain the relevant matters that need to be done. People on duty at night register and charge.
Article 10 The personnel on duty shall be responsible for the health work of charging.
Eleventh violation of discipline, according to the relevant provisions of the hospital. Working system of inpatient charge office
Article 1 The hospitalization charge office is responsible for the admission and discharge procedures of inpatients.
Article 2 The inpatient charge office is one of the important civilized windows of the hospital. Be kind to patients, adhere to civilized language, patiently explain problems, and don't be arrogant, angry or difficult for patients.
Article 3 A patient shall go through the hospitalization formalities at the inpatient department with a hospitalization certificate issued by an outpatient or emergency doctor in our hospital before being hospitalized.
Article 4 The patient shall go through the admission formalities with the ID card, and fill in the medical record home address, work unit, position and contact telephone number in detail. /kloc-In addition to filling in the address, patients under 0/2 years old should also indicate their parents' work units and names for contact.
Fifth patients at their own expense and medical insurance patients in accordance with the relevant provisions of the hospital and medical insurance departments to collect patients in advance.
Article 6 When going through the discharge formalities, the ward should send all the bills of the patient to the inpatient department one day in advance. After the settlement of the accounts in the inpatient department, the patient returns to the ward and related departments with the settlement receipt and discharge certificate, and the ward can be discharged only after verifying the discharge certificate and affixing the seal of the department.
Eighth strictly abide by the relevant financial regulations of the state, the hospital price supervision team to supervise the hospitalization expenses, in strict accordance with the medical service standards, the settlement should be carefully settled item by item, to prevent overcharge or omission.
Article 9 Every morning, the cash received the day before must be delivered to the bank cashier.
Article 10 All expenses incurred by discharged and admitted patients shall be settled in time, so as to achieve daily settlement; At the beginning of each month, clear up the arrears of patients last month and notify the clinical department to recover them, and report them to the finance department and the economic management office on time.
Eleventh keep all kinds of public stamps and accounting files and materials. If there is a problem due to improper use or improper storage, the responsibility of the relevant personnel should be traced.
Regulations on patient refund management
In order to further standardize the management of patients' fee refund, improve the service process, provide convenient and efficient services for patients, and prevent the occurrence of fraud in the process of fee refund, according to the requirements of hospital financial system and the actual situation of our hospital, these regulations are formulated:
Article 1 Outpatients who refund fees for any reason must hold outpatient receipts, contact sheets of departments, application forms for examination or treatment or outpatient prescriptions. The invoice for refund shall be signed (sealed) by doctors or pharmacists, the person in charge of outpatient charge office, the person in charge of finance department and the payee, and the reasons for refund shall be indicated. The refund on the same day shall be handled by the original charging window, and the rest of the time shall be handled by the finance department.
Article 2 If a hospitalized patient refunds the fee for any reason, he/she must hold an advance hospitalization slip or hospitalization receipt, which shall be signed by the person in charge of the inpatient department, indicating the reasons for the refund. After the accountant, the person in charge of the inpatient department, the person in charge of finance and the payee sign the refund invoice, they will go to the charging window of the inpatient department and attach the above documents to the receipt stub.
Article 3 A toll collector shall refund the fees with complete procedures and consistent names, items and amounts through a microcomputer. The toll collector should explain to those who do not meet the refund procedures.
Article 4 The toll collector must print out the patient's name and shout out the name, item and amount when charging according to the price, so as to avoid that the patient's money will be invalid due to insufficient amount after printing out the receipt. When the unpaid receipt is invalid, the application form for examination and treatment or outpatient prescription must be kept as an attachment certificate, which shall be signed by the person in charge of the toll collection office and indicate the reasons to show responsibility.
Article 5 The toll collector shall check the refund documents and invalid receipts of the day, bind them into volumes respectively, and report them together with the charging ledger, so as to achieve daily settlement.
Article 6 The audit and accounting of the financial department shall be examined one by one. Those who violate the system, keep the patient's receipt without permission, do not meet the refund procedures, and practice fraud are regarded as corruption, and report to the leaders in time.
Seventh inspection and treatment departments should closely cooperate and coordinate the supervision of fees. Strictly keep the department joint, affix the seal "-goods have been inspected, handled and distributed" on the department joint, and the department has a special person to keep it and summarize it to the finance department to strengthen management and plug loopholes.
How to write the work plan of toll collector 3
First, comprehensively improve personal business skills. In addition to the department's business skills, learn more about operations, understand the company's operating conditions and future development direction, and set goals, but not limited to this.
Second, pay attention to the quality of service, and supervise the implementation of the department's employee service through early meeting learning, employee feedback, customer complaints, etc. And severely punish employees who are complained by customers because of poor service.
Third, continue to do a good job in helping, help bring out more outstanding employees in the form of pyramid assistance, and then bring outstanding employees into the backup cadre assistance plan, constantly improve and reserve more outstanding talents for enterprise development.
Fourth, strengthen regional management, find and deal with violations in time, report emergencies such as customer complaints that can be solved on the spot and those that cannot be solved immediately, and make detailed records at the same time.
5. Records of customer complaints, box clearing registration, commodity exchange, gift distribution, membership card handling, after-sales of household appliances, cashier documents, etc. Be filed for preservation.
Six, regular business skills training and assessment of employees, new and old employees contrast, form an atmosphere of comparison, learning, catching up, helping and surpassing in the whole department, and compare the results of each assessment, give cash rewards to employees with excellent assessment results, and give cash penalties to employees with backward assessment.
Seven, strengthen communication between departments, understand the development of each department, and create a good working environment.
Work Plan of Supermarket Cashier Team Leader
1, check the attendance of team members, reasonably dispatch manpower and control personnel costs;
2. Ensure that the cashier process is fast, smooth and accurate;
3. Supervise courtesy service and solve customers' problems in the checkout area;
4. Analyze cash differences and propose solutions;
5, to ensure the safe operation of the cash register, timely troubleshooting;
6. Responsible for arranging the professional knowledge training and performance appraisal of team members;
7. Arrange the increase or decrease of the number of checkout counters in time to ensure the work efficiency of employees;
8. Timely solve the problems such as cash register missing parts and commodity scanning errors;
9. Do a good job in customer service.
How to write the work plan of toll collector 4
Time flies, and in a blink of an eye, I have been working happily in Yangjie toll station for nearly three months. Under the leadership of the station leader, I learned a lot of knowledge that I didn't know before, especially the knowledge of charging business and some basic etiquette of doing things. It has also been greatly improved in other aspects. This experience is of great help to my future work, but it is far from enough. It is about to open to traffic, and the future work plan is as follows.
1. Seriously study professional knowledge and theoretical knowledge, and be proficient in operation skills. If you don't understand, you should seriously consult the leaders, learn from other good colleagues, improve your working ability, and be able to carry out your work smoothly and complete your job smoothly. 2. Strengthen communication with team members, talk with everyone after work at ordinary times, understand everyone's thoughts and psychological state, and solve ideological problems in their work. 3. Because the traffic in our station is small, the on-the-job personnel tend to have a bad image, so everyone should be self-disciplined and consistent.
4. Keep smiling, use civilized language, sing, receive and pay, which truly embodies the service concept of people-oriented and car-oriented.
I know that there is still a big gap between my requirements and those of the leaders in any aspect. In the future, I will continue to listen to the arrangement of the leaders, actively cooperate with the work, and be a qualified toll collector who can reassure the leaders about their dedication and dedication.
How to write the work plan of toll collector 5
As a toll administrator, you should first master your own business and various management regulations of relevant national laws and policies, and then be familiar with the area of the community, the number of buildings, the number of households, the charging situation, the owner information and so on. Third, we should be responsible for updating the owner's occupancy or decoration information and filing the accurate information. The fourth is to investigate the housing repair requirements put forward by residents and assist the maintenance department to carry out maintenance. Fifth, we should answer the owner's consultation, adjust in time when problems are found, and establish and maintain good interpersonal relationship with the owner. Sixth, we should be responsible for the charging work, complete the charging indicators, and calculate the accounts clearly, and collect no more or less.
Strictly abide by the company's rules and regulations and financial work norms in the work, and coordinate all work according to the company's requirements. Be open-minded and eager to learn, take the initiative to consult colleagues and keep in touch with them, so as to be familiar with all work contents as soon as possible, constantly try to find efficient working methods to improve working methods, and consciously cultivate their ability to do things independently with the spirit of ownership.
In the past two months, I have been mainly doing two aspects of work: one is the collection and payment of water and electricity, property, garbage disposal fees and parking-related fees in the community. The charging rate of water, electricity and garbage is 100% and there is a surplus. The property fee is basically 100%, except for some arrears due to house maintenance problems. ; The second is the input of data and documents. For the documents and related records involved in management, input and print them carefully, and make table files according to the needs of work. As a newcomer, I have completed some work and achieved some achievements during this period, and summarized the following experiences and gains:
1. Only by putting yourself in a correct position and trying to be familiar with the basic business can we adapt to the new job as soon as possible.
2. Only by actively integrating into the collective and handling the relations in all aspects can we maintain a good working condition in the new environment.
3. Only by adhering to the principle of implementing the system and carefully managing the accounts can we fulfill our financial responsibilities.
4. Only by establishing service consciousness and strengthening communication and coordination can we do our job well.
However, because I have not been exposed to property work before, I have little practical and related work experience, and there are many shortcomings in my work.
1. I don't know enough about the contents of the agreement on property management service fees, especially some previous fees.
2. Business ability needs to be enhanced, some work will be dependent, individual owners have no courage to deal with problems, and the cost audit is not perfect.
In view of the shortcomings in the work, a new work plan has been made in the new year:
Continue to play the past careful work style, strengthen the study of business knowledge, innovate working methods, improve work efficiency, and manage money and fees; Second, pay attention to communication with colleagues, owners and owners' committees, actively cooperate with other departments, live in harmony, coordinate with each other, learn from each other and make progress together.
The charging work is the window of the property management company, and the image of the toll collector represents the image of the whole property management company. As a newcomer, there are still many unfamiliar places in the company. The above is my work summary and personal opinion during this period, and many shortcomings need the help and mention of leaders and colleagues. Today's meeting also wishes you a happy New Year and all the best.
How to write articles about the work plan of toll collectors;
★ Work summary and work plan of hospital toll collectors
★ Work summary of toll collectors in 2020 and model essay of work plan in 2020.
★ Model essay on personal work plan of toll collector
★ Personal work plan of toll collectors in 2020
★ Work plan of toll station in the second half of the year
★ Year-end summary and new plan of property toll collectors
★ Model essay on annual safety work plan of toll station
★ Annual safety work plan of toll station
★202 1 toll station annual safety work plan