In order to establish the consciousness that quality is the life of an enterprise, to ensure that quality is the future defender of the enterprise, and to create an excellent corporate image with high-quality products. According to the task objectives of gk thermal insulation mortar output 1 10,000 tons, gk rubber powder output 5000 tons, gk anti-crack mortar output 9000 tons and gk interface mortar output 500 tons in 20xx, the quality department has formulated the following work plan.
First, establish a total quality management system.
At present, there is a serious shortage of human resources in the quality department, with only two people, including the minister 1 and the chemist 1. But the scope of responsibilities is very wide, including: feeding, process control, warehousing, delivery, complaint handling, as well as system improvement and department establishment. Therefore, quality management needs more and more systematization and standardization.
Second, raw materials and formula control
Due to the influence of product characteristics and packaging requirements, some incoming materials can not be inspected in time and effectively, and only the surface phenomenon, humidity and fineness can be preliminarily judged and confirmed, but these links may lead to production delay and unstable product quality, causing customer complaints and quality target assessment. In view of this, it is necessary to strengthen the source control, that is, the quality assurance control of suppliers, and stabilize the quality of incoming materials through the audit of supplier system and the tracking of quality improvement activities.
At present, the quality and performance of thermal insulation materials have reached the best. Under the condition of stable quality, the formula can be adjusted appropriately, thus reducing the cost. (Note: it can only be adjusted according to the stability of production) Quartz sand, the main raw material in anti-crack mortar and interface mortar, can be replaced by river sand when the construction allows, so as to reduce the cost.
Third, process control.
In view of the fact that the qualified rate of finished product quality is 65,438+0,000%, and in order to ensure the expansion of subsequent production scale, it is planned to adopt the method of combining self-inspection of production department and quality department (production inspection+finished product sampling+delivery confirmation). Of course, inspection is only a means of quality assurance, which will inevitably lead to the outflow of defective products and increase the cost. Therefore, the most effective way is to improve the quality awareness of production operators, strengthen the concept of quality standards, and control the quality of products from the source, so as to ensure that production is inspection, products are good products, and product quality can be better controlled. In order to do this, it is necessary to achieve
1. Make the defective products into templates and put them in conspicuous places in each process.
2. Show all kinds of bad pictures complained by customers and stick them on each process to guide production.
3. Make the corresponding standard into an intuitive file, which is convenient for the operator to check.
4, workers' quality awareness education and training
5, regular quantitative inspection, make inspection records.
6, the quality control of each process.
7. Deal with the abnormal situation at the production site immediately.
Four, after-sales customer complaint handling
Handle customer complaints in time, find out the reasons, formulate improvement measures in time, implement the improvement measures in the process, and confirm the effect. Maximize product quality.
In the new year, we have the previous experience, but we are also facing new challenges. We must work harder, concentrate more, be more patient and be more careful to finish the work in the coming year, and achieve quality first.
As a rule, the company issued the first. XX, XX, XX released the XX document for the new year, and launched the XX quality work plan of XX Co., Ltd.
Different from the past, this year's quality work outline is not all lectures, but more concise ideas, goals and practical work requirements.
The general idea of quality work in 2008 is to clarify quality responsibility, standardize work flow, strengthen design verification, emphasize process self-inspection and reduce capital compensation. Six sentences and 36 words cover all the factors, processes and effects of quality work.
Its quality policy uses refined language: serious, serious and serious again; Strict, strict, strict again. So as to emphasize that the quality work of the whole company depends on the seriousness and strictness of each of us.
So what is the quality goal to be achieved this year?
First, we should fully complete the four quality KPI indicators;
The second is to ensure the effective operation of 3C certification and quality management system, and successfully pass the third-party supervision and audit;
The third is to complete eight company-level quality improvement projects; Fourth, improve the service quality and establish three joint central libraries in the north and south across the country; The fifth is to make customer satisfaction reach more than 75%.
In order to ensure that the company's annual quality work is carried out in an orderly, focused and effective manner, and the company's business plan and quality KPI objectives are fully completed, the document 1 also puts forward specific quality indicators and tasks for product development department, purchasing department, business planning department, comprehensive management department, personnel general affairs department, quality management department, bus company, chassis company, equipment center and other departments respectively.
Quality management work plan model essay 5 3 Guarantee plan, sum up past experience and implement it. Make the following work plan.
Clear work plan
Making a good work plan is a direction of work, so you can start work. You can't ignore every detail in your work. Learning is a mission, and giving up learning means giving up progress. Learning is a lifelong task and a long-term practice, which can run through one's work. As a quality control profession, it is responsible for consumers. Ideologically, we should attach great importance to product requirements and meet the national testing standards. Match the company's products with the social awards.
Prenatal sample processing standard
Carefully review the samples before production. Once the batch of samples is qualified, it is the correct bulk sample. Only this office is used for bulk production in the factory. Before mass production and operation, it is necessary to make a sample, which is called prenatal sample, and prenatal sample is also called sealed sample. When making sealed sample clothes, all main dressings must use correct materials.
Track quality delivery date
Good at communicating with customers in words and language. Forecast the demand, capacity and material supply of processing customers in order to arrange production and delivery. It is necessary to conduct a comprehensive and detailed inspection of product size, workmanship, style and technology. Issue inspection report (initial/intermediate/final stage of mass production) and rectification opinions, and leave one copy in the factory after being signed and confirmed by the person in charge of the processing plant, and one copy by fax to the company.
Tail inspection requirements
1. The quality of fabrics and accessories meets our requirements, and the bulk goods have been confirmed by our company or the inspection report of an authoritative certification body;
2, the style and color matching are accurate;
3, the size is within the allowable error range;
4. Excellent workmanship;
5. The products are clean, tidy and best-selling; The packaging is beautiful, the proportion is correct, and the carton size is appropriate.
Daily work requirements
Do a good job of inspection, recording and evaluation, and find out your own shortcomings. We should seriously and strictly correct the shortcomings in our work in time. Make quality really and effectively promote the quality requirements of our company. Establish a sense of service, find a good position and be an assistant to the quality department.
Work concept
Familiar with products, understand the characteristics and components of raw materials. Understand the characteristics, styles and quality of products, so as to communicate with production personnel. Do a good job every day, be neither arrogant nor impetuous, and study harder.
Quality communication analysis requirements
1, communication skills: good eloquence and proficiency. Good at communicating with customers in words and language. Quality work involves the processor, and communication language is easy to make faster and better responses and decisions.
2. Analysis of production capacity: analyze the production capacity of the processing plant to ensure that the production schedule is consistent with the delivery date of the order, and it is not advanced or postponed.
Team concept
The company is a team, and colleagues should be tolerant of others. We are a big family and need to help each other. Every colleague constantly innovates his thinking, such as making the best use of people and things. The key still depends on the company's top management. As a member of the company, I am willing to do my best, do my best and concentrate on winning the new pattern.
Model essay on quality management work plan 5 4 I. Purpose
In order to carry out quality management in a planned way, promote the completion of quality policy and quality target indicators, promote the continuous improvement of quality management and quality management system, and enhance customer satisfaction.
Second, the work plan
1. decomposition of quality objectives: according to the adjustment of quality manual and company organization, the management representative further decomposes and refines the quality management responsibilities and quality target indicators of each department, formulates the quality management responsibilities of each department, clarifies the quality management responsibilities, authorities and obligations of each department, clarifies the quality management authority of quality inspectors, and clarifies the assessment indicators of quality targets of each department. And issue the "Power of Attorney for Quality Inspectors" to improve the work authority of quality inspectors.
2. Formulation of assessment methods for quality objectives: On the basis of refining the quality responsibilities and quality objectives of various departments, the Planning Department decomposed and refined the quality objectives in February of XX, clarified and unified the calculation methods of quality objectives and indicators, and determined the weight coefficients of different indicators. According to the quality target decomposition plan of each department, the Management Measures for Quality Target Decomposition and Assessment are formulated and distributed to all departments as a powerful measure for the company to assess the quality management of each department and promote the full implementation of the quality management system.
Xx year XX month, on the basis of summarizing the data of each department's completion of quality target indicators in the previous year, evaluate the completion of quality target indicators of the whole company, publish the data of the implementation results of quality target plan, and feed back the evaluation results to the company's leaders and departments, make corresponding analysis on the unfinished ones, and take necessary reward and punishment measures.
3. Accelerate the training of internal auditors: the original qualification certificate of internal auditors will be invalid due to the change and upgrade of quality management system standards to XX version. Therefore, it is planned to organize internal audit training in XX-XX, and conduct a standard revision training for the original internal auditors to obtain the new internal audit qualification.
4. Internal audit and assisting external supervision and audit: the management representative will take the lead, and the technical department will assist in completing the management review, including making detailed plans and preparing reports, and writing the management review report after the review. It is planned to complete the internal audit of the company in May of XX, and on this basis, organize the management review in X, strive to assist Beijing Fiona Fang Certification Company to complete the external audit in June-July, and urge to complete the rectification of the unqualified items found in the audit.
5. Implement continuous improvement: after XX completes the management review, put forward corrective measures for the problems found in the management review. Combined with the change of the company's organizational structure and the revision of ISO/TS 16949 quality management system standard, the quality management system documents were revised and revised once, the quality manual and program documents were revised and compiled again, and the third-level operation documents were revised and compiled, which provided good experience, made up for the shortcomings and made continuous improvement.
6. Improve the system documents and strengthen the system supervision: in XX-XX, improve the quality manual and procedure documents in time according to the work needs, and urge all departments to improve the three-level working documents, focusing on the production department, and the three-level quality inspection documents of the quality department will also be simplified and improved. The specific division of labor is:
1) The management representative is responsible for drafting and modifying the new quality manual;
2) The management representative takes the lead, and the technical department and the quality department participate in the drafting and revision of the new version of program documents;
3) The Technology Department takes the lead, and the Manufacturing Department and the Quality Department participate in the drafting and revision of the three-level operation documents.
Therefore, all functional departments should strengthen the supervision of the responsibility process, collect real and useful data, find out the links that do not meet the requirements of the system, and make corresponding improvements. I also hope that all departments will cooperate with the quality control department to straighten out the process and ensure good quality.
7. Statistical analysis of data: Statistical analysis of data is an important work and a professional discipline. It is necessary to take the opportunity of improving the quality target assessment, strengthen the construction of the company's statistical information system, train and train the team, and standardize and improve the regular reporting system. In order to establish a unified information feedback system reflecting the completion of quality objectives, the company's regular reporting system is formulated and issued to all departments for implementation after approval.
8. Strict quality inspection procedures and good quality control: The Quality Department should further strengthen quality management and actively carry out the following work on the premise of daily quality inspection and measurement management:
A. Organize to send all measuring and test instruments to the national quality supervision institution for calibration during the year; And investigate the quality of the company's important raw materials, and organize quality verification and inspection when necessary.
B. After the company's quality inspection documents are improved, it will operate in strict accordance with the norms and strengthen its execution by using the assessment mechanism; Improve inspectors' inspection skills through training, internship and assessment;
C, in order to improve the product quality and find out the problems existing in the product quality, we will organize the product type test together with the technical department, send the product samples to the national quality inspection department recognized by customers, conduct the type test, and obtain the test report, so as to improve and improve the product quality.
D. Through training, we will vigorously promote the design technology of aerospace port among designers, popularize the seven working methods of QC among quality inspectors, improve our design, management and quality inspection level, vigorously carry forward the corporate culture of caring for jobs and improving the sense of responsibility of employees.
9. Strengthen training: Whether the training is done well is directly related to the improvement of employees' quality awareness and job skills, and also directly related to quality. Therefore, this year, we should increase management training and quality training, reorganize the study of product standards and quality management system standard documents, and gradually increase investment in foreign training, hoping to contact external experts for guidance and exchange. (See XX employee training plan for details)
10 to improve customer satisfaction:
This year, the marketing department will organize a return visit to key customers to learn and consult customers' opinions on our products and services, investigate the trends and trends of similar products in the market, and investigate the management and promotion practices of major competitors. Complaints, opinions and feedback to customers should be carefully studied, sorted out and queued, and improvement measures should be put forward, with the manufacturing department taking the lead and the technical department and quality department assisting in solving them and implementing them item by item.
1 1. Strengthen customer complaint management. The marketing department should strengthen the management of customer complaints and customer service, and clarify the principles and procedures for grading customer return requests. Customers who want to return goods should make necessary explanations and explanations on the premise of finding out the situation, and try their best to solve the problem by replacing goods, maintaining services and so on, so as to reduce the number of returns. Customer complaints must be taken seriously, all customer complaints should be recorded and recorded, and the complaints should be classified and summarized, and reported to the technical, production and quality departments within 1 hour. The representative of the quality manager or the quality minister will take the lead in convening personnel from relevant departments to conduct special research within 4-6 hours, and put forward rectification measures and methods; And reply and explain to the customer within 8- 10 hours; Within 12- 14 hours, implement the rectification instructions of the rectification measures to the relevant responsible departments and the direct operators of design, production site and packaging technology, and report and feedback the implementation directly to the general manager.
5 quality management work plan model 1. Continue to formulate, revise and implement product quality standard documents.
Through the previous work, I realized that some of the requirements of the product quality standards currently implemented are deviated from the actual situation, some are due to unreasonable standard formulation, and some are not seriously implemented. In the future, it is necessary to adjust and improve in time to ensure that the quality management work has rules to follow, and at the same time, it is necessary to strictly control the implementation, so that the product quality is as close as possible to the standard requirements until it is consistent.
Second, standardize incoming inspection work
In the past, only bulk and important raw materials were inspected, and the inspection items were not comprehensive enough and the inspection records were not complete enough. Sometimes, the poor quality of incoming materials will affect the quality of products. Since the beginning of September, all purchased bulk materials have been tested by aql sampling; Conduct a full inspection of valuables or raw materials that have a significant impact on quality; For raw materials that are difficult to verify, suppliers are required to provide quality guarantee. For all incoming inspection work, leave complete inspection records according to materials. For the abnormal quality of incoming materials, timely issue car (Notice of Abnormal Quality) to correct, and follow up the results of inspection and improvement.
Third, strengthen process quality control.
In recent days, due to the tight delivery date and the shortage of staff in the paste-making process, two line inspectors were temporarily deployed to help seal the label, resulting in the quality control of the process being mainly undertaken by the workshop supervisor. Due to the different work priorities of workshop supervisors, the quality situation is worrying. In order to ensure the process quality, it is planned that all on-site inspectors will return to their posts before September 4 to strengthen process control.
Some quality problems in the manufacturing industry have recurred again and again, mainly because the problems have not been dealt with and punished in time. Since the beginning of September, car (Notice of Quality Abnormality) must be issued within 2 hours, temporary rectification measures must be issued within 4 hours, long-term preventive measures must be issued within 24 hours, and handling opinions must be issued within 2 days for newly discovered batch quality accidents.
Four. Start sampling inspection of finished products of fqc.
In the early days, due to the attention to the process, the importance of sampling inspection of finished products was not fully realized, which led to customers often finding defective products during inspection. From the beginning of September, it is necessary to carry out aql sampling inspection on the finished products in storage and record the inspection results completely. If any deviation from the standard and contract requirements is found during the inspection, the production department shall be informed in time to correct it.
Fifth, do a good job in statistical analysis of quality-related data.
Earnestly do a good job in the statistical work of quality management related data, submit various quality reports in time, and provide reliable quality information for leaders and relevant departments. Report statistical data related to incoming materials, process and finished product inspection once a week.
Sixth, hold regular quality meetings.
Hold a regular quality meeting once a month, report and analyze the quality problems of last month, improve corrective and preventive measures, keep meeting minutes, and track and supervise the implementation.