Annual work summary of foreign trade qc (I) I have been engaged in foreign trade inspection business for xx years. From the first-line QC to the current quality manager of foreign companies, there are many feelings along the way. It's the end of the year again. Let's sum up the QC work.
First, the responsibility and importance of QC
The quality and delivery time of products will directly affect customers' trust in the company, so every judgment we make will directly or indirectly affect the interests of the company. Due to the changes in the current factory system, cooperation mode and workers' quality, the work requirements of QC will also change accordingly. QC not only monitors quality, but also pays attention to progress, which is contradictory. If either party feels the crisis or cannot be solved, it should inform the company and relevant personnel as soon as possible.
Second, check the mistakes that QC is prone to make
Lying, our work is generally independent, because of this, we can easily lead to a shortcoming-lying. The general reason is that one's laziness and forgetfulness lead to the delay or unfinished work. When the company asks questions, a person will lie to cover up his mistakes because of nervousness. In order to end lies, a person may tell more lies, which may turn from a small mistake to a big one that will cost the company. This requires more supervision and advice from colleagues and more self-discipline.
Because of work needs, we sometimes contact the same foreign trade supplier or factory for a long time. In order to complete the task better, we will establish a good relationship with the relevant personnel in foreign trade or factories (this is necessary), but because of this, we may waver and make wrong judgments, so we should always be alert to ourselves, stand firm and take the interests of the company as the starting point in business.
Greed and product problems are common, because there are many kinds of our products, and there are not many factories that often cooperate with each other, and some are even one-off. When there are problems with products, a few factories will do some behaviors that affect our judgment for their own benefit. The most common things are eating, drinking, giving gifts and even buying them with despicable money. This is a test of your character, and it is not advisable to be a man or do things.
There are many ways to communicate with our products, and it is impossible to understand the production process and characteristics of each product, so it is sometimes questioned and deceived by the factory. We need to learn more and ask more questions in the production process of products, start from a low level, ask questions from a low level, don't be arrogant, and know how to communicate with each other, from which we can not only understand the advantages and disadvantages of products in the production process, but also explore the deception of factories to make corresponding countermeasures. In the production process, we are generally in opposition to the relevant responsible personnel in the factory, which will inevitably be suppressed or ignored. At this time, it is necessary to deal with it with appropriate tough communication methods and show your attitude and position from the perspective of the company's interests. In the process of production, we can discuss or agree on the scheme beneficial to the product with the relevant responsible personnel of the factory, so as to avoid communicating in a commanding way and tone, and avoid the factory using excuses to shirk responsibility when the product has problems.
Mentality, because of work needs, we sometimes travel for a long time. The boring and depressing life and work pressure may make you feel anxious, uneasy and helpless, and even complain, thus affecting your work. We should think from different angles and in many ways, and think more about the beneficial results to parallel our mentality. The concern of colleagues and the sympathy and encouragement of superiors are also good medicines for parallel mentality.
Too much knowledge of avoiding the heavy weight, the more you know about the details and characteristics of the product production process, the better your work will be. However, it is easy to take some problems for granted and think that no matter how hard you try, you can't meet the requirements. What's even more wrong is to avoid the important in order to reduce your workload, which is the taboo of QC. All problems should be truthfully reported to purchasing colleagues and discussed. On the one hand, we should put pressure on the factory, on the other hand, we should make objective judgments.
Third, the working rules of QC
The job of QC is to monitor the quality and progress in the production process of products according to the inspection data, samples and precautions provided by the company. When QC receives the inspection data, samples and precautions, it should immediately consult the relevant materials, remember the key points, carefully inspect the samples according to the precautions, carefully study the possible production hidden dangers with its own experience, and then communicate with relevant exhibition colleagues to remind each other and fill the loopholes. After the product is completed, it will be inspected according to AQL inspection standards (or company guidelines and customer requirements) to finally judge whether the product is qualified. If the product is unqualified or can't meet the company's requirements and needs to be reworked, it should be carefully monitored and stand firm until it meets the company's requirements. There are four summary tasks.
1) Mid-term inspection: the company will arrange the mid-term inspection of the goods according to the needs of the products. This process should not be taken lightly. We should be careful, find the problem as soon as possible, solve the problem, and avoid the product reaching the point of irretrievability.
2) Follow-up inspection: finally, inspect the goods, make a judgment on whether they are qualified or not, and do it step by step according to the inspection data, samples and precautions provided by the company. Count the number of cartons and mark them, measure whether the carton size is consistent and whether the sealing method is correct; Choose the appropriate number of boxes for inspection, try to choose the number of boxes with intervals or put them at intervals to avoid making fake hands with others; Check whether the packaging method is correct and tidy by counting the boxes. For packaging materials, whether it is cardboard boxes, plastic bags, labels and all accessories, the materials and sizes, and even every word should be carefully compared. For some special products, it is necessary to consider and judge whether the packaging method will directly or indirectly affect the adverse consequences such as product deformation and damage. Carry out sampling inspection according to AQL inspection standard, try to avoid too many irrelevant people onlookers during inspection, and be careful to steal the dragon and turn it into a phoenix; Fill in the product problems clearly and concisely with the inspection report provided by the company, ask the other party to sign and stamp, take photos of the product problems and send them to the relevant personnel of the company, and finally inform the inspection situation by fax.
3) 3) Combination of QC and single phase: When the quantity of products is relatively large or the factory and products are in crisis, the company will arrange for us to monitor the whole production process of products. After the relevant materials of the product are approved, we will begin to track and verify when the materials arrive at the factory and whether the materials are different from the approved plates. Before the materials are prepared, the factory will make a preliminary production plan, including when to go online, how to arrange and deliver materials, etc. After the materials are prepared, we will monitor the implementation of the plan and judge its feasibility according to the content of the plan. In this process, data is very important. Record the production quantity and daily output of each process to evaluate the production progress, predict the crisis as soon as possible and discuss the solution with the factory. When there is childbirth, we should allocate time appropriately, such as when we feel that time or manpower is insufficient. When finished products are packaged, the factory should be required to package them in serial number order as far as possible, so as to find the root cause and deal with the problems in the future. If the product quantity is large, it should be inspected in batches as soon as possible.
4) Rework: Rework is usually divided into two situations. One is to review after rework is completed. In this case, we should first observe whether the product has really been reworked, and there are several key points to pay attention to. Kaifeng verification, see if there are any signs of opening the packaging box and plastic bag; Data evaluation, according to product problems, estimate the time required for normal rework and the proportion of income, and judge whether the factory is only a facade; "Fragment" witness, if the product problem needs to be replaced in whole or in part, the factory is required to keep its "fragment" as a witness before rework. The second is on-site monitoring, which estimates the manpower and time required for normal rework according to product problems and judges whether the factory is properly arranged. In the process of rework, we should make a tough attitude and stand, and at the same time make appropriate quality guidance to ensure that it can pass the requirements at one time.
Summary of foreign trade qc annual work (II) Over the past year, our project department has applied quality management theories, ideas, methods and means to improve quality and management, and achieved the goal of improving economic benefits and management level. Under the strong support and guidance of the headquarters, the director's office and the second resident office, and with the active cooperation of the relevant departments of the project department, our project department has carefully organized QC group activities in strict accordance with the principle of "authentic records, detailed information, solid results and real benefits", and achieved remarkable results, effectively solving the key and difficult problems in the work of the project department, such as safety production, quality management, on-site management, energy saving and consumption reduction, and technological innovation. The following is a summary of the quality management work of the project department in the past year:
I. Basic information
The project department comprehensively introduces the concept of quality management into the annual plan objectives, and incorporates QC group activities into the important content of the annual work. Judging from the situation carried out this year, giving full play to the characteristics of QC group activities is autonomy, mass, democracy and science, and advocating full participation in quality management. The project department has set up five QC teams, each department has an activity team, and the engineering department has set up two QC activity teams. By carrying out QC group activities, we can integrate and give full play to the intellectual resources of employees. In the group activities, the project department and all members of the construction teams actively participated and actively put forward reasonable suggestions, which laid a solid foundation for the group activities to achieve results.
Second, the main features
(1) Leaders attach great importance to it, and their thinking and understanding are unified.
A QC group activities, as an advanced management method, have attracted great attention from the leaders of various departments of the project department, and are regarded as an effective way to achieve the goals of technological innovation, safe production, on-site management, quality improvement and consumption reduction, energy conservation and emission reduction. All leaders and construction team members can actively participate in QC group activities. At the meeting, the project manager pointed out many times that QC group activities, as an important form of efficiency construction, must be carried out in the project department in an all-round way, and all departments should actively create conditions to closely combine QC group activities with technological innovation, safe production, on-site management, quality improvement and consumption reduction, energy conservation and emission reduction, and effectively promote the improvement of work efficiency and product quality.
B, one is to set up a QC group activity leading group with the project manager as the team leader, the chief engineer, the deputy project manager and the heads of various departments as the team members, with the quality inspection department of the project department as the office and the quality inspection minister as the office director, responsible for QC work.
Support QC team in manpower and material resources. In order to ensure the quality of group activities, each unit assigns the most capable personnel to QC group. In order to stimulate the enthusiasm of participating in QC group activities, the Management Measures for QC Activities of Project Department was formulated and promulgated. In addition to reporting praise, the winners of achievement awards also award different bonuses. The implementation of these awards has aroused strong repercussions throughout the project department, encouraging more comrades to actively participate in QC group activities.
(2) Strengthen training and education, and constantly improve the level of activities.
The project department focuses on training the backbone of QC group activities and carrying out QC popularization education. Through learning, we have a new understanding of the concept of QC group work, and have a good grasp of the relevant skills to carry out QC group activities.
(3) Improve unit cohesion through QC group activities.
QC group is a mass organization spontaneously established by employees around quality improvement. During the activity, everyone Qi Xin worked together to express their opinions and solve problems, and their enthusiasm and creativity were greatly exerted. In terms of the personnel structure of QC team, the project department has broken the boundaries between departments and posts, giving employees the opportunity to realize themselves, giving full play to their wisdom and talents, stimulating their potential, obviously enhancing the team members' awareness of quality, participation, problems and improvement, and giving employees a great sense of belonging. Naturally, taking the project department as home and the enterprise as their own career, their achievements and potential are worlds apart.
(4) Improve the activity ability of each member of QC team, so as to improve the management and technical level of the unit.
To carry out QC group activities and solve existing problems, we must rely on technology. On the one hand, it is professional technology, that is, what professional scope the problem to be solved belongs to is professional technology; Another aspect is management technology, that is, procedures, evidence, methods, skills and so on. The combination of professional technology and management technology can solve the problem quickly and economically. Each group has different topics to solve, so the professional skills and harmony involved are different. At this time, team members are required to constantly learn relevant knowledge and management skills in activities, and take knowledge as a powerful weapon to help the team break through difficult problems. At the same time, we constantly accumulate knowledge and experience. The comprehensive quality of employees has been improved, and the management and technology of the unit have made great progress.
(5) The social benefits are obvious, and the work efficiency is significantly improved.
First, QC group activities have solved some quality and safety problems in the construction site. If xx retaining wall is not backfilled with permeable materials, it will be corrected in time; In time, no awning was built for the fine aggregate of the mixing station; It was found and solved in time that the qualified rate of reinforcement spacing of bridge pier was low (the qualified rate was xx%) and the qualified rate of reinforcement cover thickness was low (the qualified rate was xx%). In time, the phenomenon of premature demoulding of the right xx column of xx-Zhebei Interchange, resulting in local adhesion of concrete, defects and poor appearance of concrete, was discovered and solved, and the problems detected by the quality inspection department were studied, and measures were taken to deal with them, so as to prevent similar problems from happening in the future.
B. Facts have proved that QC group activities have played an increasingly important role in developing talents, improving quality, increasing benefits, saving energy and reducing consumption, and technological innovation. From the development situation, QC group activities have achieved remarkable economic benefits. QC group activities have become an "accelerator" to promote our company's safety production, quality management, site management, energy saving and technological innovation, which not only trains employees and improves their quality, but also successfully solves many key and difficult problems and truly achieves the goal of high efficiency and pragmatism.
C, through the development of QC group activities is conducive to improve efficiency, reduce unnecessary waste and consumption. By carrying out QC group activities, starting from our own side, we can continuously improve service quality, improve work efficiency, save little material consumption and improve the utilization rate of material resources. It can not only directly reduce consumption, but also directly improve the efficiency of enterprises and increase their economic income.
Third, shortcomings
Although the QC group activities of our project department have made some achievements in the past year, there are still some shortcomings.
(1)QC group activities are not balanced enough, and there is a big gap between departments. The QC group activities of the functional departments of the project department are not very good, and they are not good at solving the weak links in the work by carrying out QC group activities.
(2) QC team members of various departments did not often study the problems in their work together, and did not combine construction practice with theory. Some people are not serious about their work attitude and do not pay attention to construction quality control, resulting in some quality problems.
Fourth, the future work ideas
Next year will put forward higher requirements for QC group activities, and we will create a new situation for QC group work with a brand-new mental outlook.
(1) Strengthen training and constantly improve the overall quality to meet the needs of QC group activities. Further strengthen the efficiency consciousness and quality consciousness of leaders of various departments; Hold an improvement class with QC report writers as the object and the skills of sorting out reports as the content.
(2) Raise awareness, strengthen organization and leadership, further popularize QC group activities, and change the status quo that QC group activities are unstable and a few departments are stagnant.
(3) Establish and improve the reward and punishment system, and promote in-depth activities. Give spiritual and material rewards to individuals who have outstanding quality work, criticize units that are not actively engaged in activities, and at the same time formulate corresponding measures to link QC group activities with cadre assessment and evaluation, so as to continuously promote the in-depth development of QC work.
Annual work summary, foreign trade qc (3) Looking back on the work and achievements in the past year, our comrades engaged in foreign trade deeply realized that we grew up under the personal care and guidance of the leaders of xx Company and made progress with the active help and cooperation of colleagues in various departments. Entrusted by other comrades in the foreign trade group, I thank all the leaders and colleagues on their behalf.
First, overcome difficulties, learn and explore at work, and make a successful leap from domestic trade to foreign trade.
I'm not a foreign trade major. When I first transferred to foreign trade, I thought I had the foundation to engage in domestic trade business, and foreign trade business would not be difficult. I didn't expect to feel completely different once I joined the work. Besides foreign languages, professional knowledge is more important. In fact, international trade consists of several parts, such as trade negotiation, signing and examining certificates, preparing goods and booking warehouses, making documents and settling foreign exchange, and each part has strong professionalism. So I felt a lot of pressure as soon as I took office. You know, if you want to be competent for this job, the first task is to study. However, due to our lack of manpower and tasks, it is impossible to study before going to work. We can only work with a book in one hand. So in 20xx years, I spent most of my spare time strengthening foreign languages and learning foreign trade expertise. From the beginning, I made a firm study plan for myself. No matter how busy I am at work and how many chores I have, I must spare some time to study. At home, children often fall asleep, which is my most practical learning opportunity. After a long time, the children asked me: Is mom going to college again? In order to understand a concept at work, I have to ask a few more questions. When I encounter problems in my work, experienced comrades will help me solve them. I will carefully write them down in my notebook and find time to digest them after work and gradually improve them. Apply what you have learned, increase your knowledge, develop your skills, improve your skills, and increase your self-confidence in your work.
For example, the certificate examination in foreign trade business is a very important content. If there is a problem that we can't find in time, it will directly lead to the risk of our company's settlement of foreign exchange. Therefore, in order to protect their own interests, users often try to avoid the ball. Every letter of credit we receive will have some special requirements put forward by the issuing bank or the applicant, and these requirements hide unfavorable terms for us. This kind of situation is quite common, and several people in our foreign trade group are used to discussing the clauses in the letter of credit that they are not sure about. When you are inexperienced, it is common to look up relevant books and consult banks. In 20xx, I handled xx letters of credit. In my own audit process, I found that some clauses are not conducive to our safe settlement of foreign exchange. Every time, I insist that foreign businessmen amend the letter of credit. Although it is particularly troublesome to ask foreign businessmen to amend the letter of credit, sometimes foreign businessmen often insist on their own opinions and even get angry with us rudely, but for the benefit of the company, I will adhere to the principle of not giving up in patient negotiations. Many places in the xx letter of credit were found to be unfavorable for our company to settle foreign exchange. I insisted on arguing until the amendment of the letter of credit met our requirements, thus ensuring the normal recovery of funds.
The performance of foreign trade contracts is based on the exchange of documents, which professionals usually call the sale of documents. If the documents and delivery time we make are different from the credit requirements, we can't guarantee the full payment in time. The role and importance of documents can be imagined. Therefore, the production of documents is also the content that I focus on learning and grasping in my work. At first, because of the unfamiliar business, the more anxious I am, the more I can't grasp the key points, and I often make mistakes. I really feel bad when a lot of documents that I worked so hard to work overtime were picked out by the bank and returned for redo. I remember a time when a medium-sized board of directors submitted documents in a contract. Because foreign businessmen require multiple contracts to be cross-delivered, and multiple sets of documents are negotiated under one letter of credit, after repeated adjustments, there is only one day left before the documents are delivered. At this time, I could only take all the documents and hand them over to the auditors at the bank. It was not until the bank was about to close that the documents were finally sent out. In order to seize the time, the bank staff stayed with me all day hungry.
After nearly half a year's practice accumulation and continuous exploration, in the second half of the year, it is not a big problem for me to do the document work. In 2008, I made a set of documents, each with dozens of pages of documents and countless data, and recovered hundreds of thousands of payment in full and on time. In the process of making documents, I realized that I need not only skilled professional knowledge and clear mind, but also a high sense of responsibility for my work.
Second, try your best to do things seriously and strive to create more benefits for the company.
After xx months of 20xx, the head office can only seek development in markets other than xx due to the consideration of business division, and can only organize export resources by outsourcing. This way is very difficult for our company named xx, because foreign businessmen know that you belong to xx and they want to get xx products from you. Large iron and steel enterprises have the power and ability to operate foreign trade, but we can't get stable export resources, which is not good for us.
The characteristic of xx Company is to turn disadvantages into advantages and forge a road of self-development by its own efforts.
With everyone's help and cooperation, I purchased xx tons of European standard round steel from xx factory, xx tons of American standard flat steel from xx factory and XX tons of European standard round steel from XX factory. Export to xx respectively. In addition, Shougang exported medium plate tons in the first half of the year, and I handled steel exports totaling tons in 2008. These achievements are inseparable from my unremitting efforts and meticulous work.
I bought tons of round steel from xx factory in xx, and I was impressed.
At that time, our company signed a round steel purchase contract with xx factory. Because the shipment should be adjusted before the national tax rebate, we require him to send all round steel to xx port before the month, which is qualified for shipment.
Because this batch of round steel is exported to xx for the first time, there are special requirements in terms of outer packaging, listing and material certification. It is very important to ensure the quality and performance of products. Although we made a clear agreement in the purchase contract with xx, and xx was slow to rush, we finally shipped the goods we needed to xx port on X day, but when the freight forwarder handled the goods, we found many minor problems that did not conform to the contract, such as irregular packaging and color painting. It was Friday when I received the forwarding information, but if I don't go to the site for inspection, there may be problems, leading to foreign claims, which can't be handled in time, and missing the delivery date may cause tax refund losses. Considering this, I had to leave my children with my sick mother-in-law and rush to xx Port on Saturday morning to sort the goods with the freight forwarder according to the details of the factory. I repeatedly communicated with the factory to confirm the problem, and finally got the understanding and support of the factory. The problem was dealt with quickly, which ensured that the goods had the customs declaration conditions before xx.
Through the work summary in 2008, I did have many feelings and experiences, but what impressed me most was that I was very lucky. Although I have suffered a lot in my foreign trade work, I have a vibrant group with the care of leaders and the support of colleagues, and I have the guidance of old comrades. I learned a lot from it. The most outstanding experience is that xx's foreign trade is indeed facing many difficulties compared with professional foreign trade companies such as xx International Trade. However, we believe that as long as everyone works together with Qi Xin, the word "difficult" will definitely create a foreign trade team that can bear hardships, dare to fight hard and dare to overcome difficulties, thus creating a foreign trade career with xx characteristics.
20xx is a crucial year for our company's foreign trade business. We should sum up the experience in 2008, focus on product development and market expansion, and work hard for the company's foreign trade with greater enthusiasm on the basis of initial results in team building.