If the tuition fee is not refunded, you should complain to the consumer association. The so-called consumer complaints refer to the written or oral objections, propositions and requests that consumers put forward to solve problems due to disputes with operators in the process of purchasing and using goods or receiving services due to their daily consumption needs.
When accepting consumer complaints, consumer associations shall follow the principle of giving priority to regional jurisdiction and giving priority to hierarchical jurisdiction:
(1) Complaints against consumers shall be handled by the county-level consumer association or its subordinate branch where the defendant is located; Where the defendant's location is inconsistent with his habitual residence, it shall be handled by the county-level consumer association or its subordinate branch in his habitual residence.
(2) If the case involves two or more county-level jurisdictions, it shall be handled by a consumer association with the same name at the next higher level (municipal or provincial level).
(three) the case involves two listed consumer associations, which shall be handled by the Provincial Consumers Association; The provincial consumer association may entrust any consumer association within its jurisdiction to handle the complaints that have been accepted.
(4) Letters and online complaint cases received by provincial consumers' associations can be directly transferred to local consumers' associations, and major and difficult complaint cases can be directly accepted.
(5) If foreign consumers complain about domestic operators, the complaint that the training course will not be refunded shall be handled by the county-level consumer association where the defendant is located; Disputes arising from consumers' consumption in Shanghai, Jiangsu, Hong Kong and Macao in the province may be complained to the consumers' association where the consumers are located.
Take a method
1, call 123 15. 123 15 is a national consumer complaint telephone number, so if the training institution does not refund the money, you can call 123 15 to make a complaint. 123 15 After registering the relevant information, the operator will send staff to the training institution for investigation.
There are also many related cases on the Internet where consumers have successfully refunded their fees by calling 123 15. 123 15 can effectively solve consumers' complaints and accept consumers' demands quickly, timely and conveniently, so training institutions are afraid of 123 15.
2. Leave a message on the People's Daily "Leadership Message Board". On August 30th, nearly a month after People's Daily was published, there were more than 4,000 news about the non-refund of money by training institutions, and even some training institutions had lost contact with them.
The Education Supervision Bureau of the Ministry of Education said that parents can report to the "double reduction" management and supervision platform or to local functional departments. Some training institutions in the State Council will be supervised by listing, and the supervision results will be announced to the public.
3. Education Complaint Column. For the problem that it is difficult to refund the fees for off-campus training, you can open a report column in the office of the State Council Education Steering Committee at the clients of Wei Yan Education, China Education Steering WeChat official account and China Education Publishing.
Real name report some problems outside the school, such as unlicensed training, super-standard advanced training, overdue pre-fees, illegal high fees, and difficulty in refunding fees. In response to some typical problems, the the State Council Education Steering Committee Office will conduct on-the-spot verification and announce the verification situation to the public;
4. Media opinions. At present, many training institutions do not have a formal operating system, so there are no relevant refund documents. If you still insist on not refunding the fee after consultation with the merchants, you can find some relevant media exposure.
Provide the evidence you have to the media, and the media will also negotiate with some relevant departments in the evidence investigation, which will be faster to deal with, and these training institutions are also afraid of being exposed, which will affect the students later. The most important thing is to collect good evidence.