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How to train flight attendants?
In 2008, according to the new requirements of aviation service standards, the training period of flight attendants was extended from the previous three months to half a year, plus internship and waiting period, for a total of one year. After the new flight attendants arrive at the training base, they will first have a thorough examination, and those whose test results do not meet the requirements will be eliminated. The basic course training lasts for one month, including seven courses, including aviation theory course, aircraft course, cabin emergency treatment and computer course, among which three courses will be eliminated if they fail; The second stage is the flight waiting and internship period, depending on the actual situation of China Southern Airlines, generally about two months. During the internship, the prospective flight attendant will follow the flight attendant to participate in the on-board work, but the dress is different from that of the official flight attendant; After that, the prospective stewardesses will return to the training department for targeted training, including swimming, aviation laws and regulations, tourism geography and so on. After passing the examination, the company will issue a certificate of completion and a flight permit.

Training life is monotonous and hard. Quasi-flight attendants live in the training base of China Southern Airlines, and implement closed management to ensure safety. Every day, the class schedule is full, and there are many courses to be taken immediately after class, sometimes there will be two or three quizzes a day. At noon, some girls simply eat lunch boxes and go back to the dormitory to save study time. Wash clothes and tidy up the house on weekends, but also read books, check information and train in groups. For example, in order to train girls' language expression ability, the basic course teacher asked them to practice "shouting" in groups after returning to the dormitory to exercise their courage and language ability. Many girls complain that they don't have time to go shopping when they come to Guangzhou for the first time. Coupled with the poor law and order in Guangzhou, the girls' parents warned them to pay attention to safety early in the morning, so most of their activities were in the compound, a bit like caged birds. But the teacher said well: "What you pay today is for tomorrow's harvest, and sooner or later you will fly to the blue sky." The girls also know that their current studies are the first, and no one wants to be eliminated, let alone left behind.

A stewardess is not a vase, but her duty is to protect the safety of passengers.

Life saving on water is a compulsory course for flight attendants. When the plane makes an emergency landing in distress, the flight attendants are required to open the hatch at the first time to guide the passengers to escape. The process is to put on a life jacket, inflate it, then jump off the plane door with your back to the water, swim and help passengers board the lifeboat. On this day, Shi Lei, an experienced professional teacher, met a problem. Most students in Class 22 17 can't swim, and some girls dare not jump even if they wear life jackets. After repeated persuasion, the helpless teacher Shi can only use compulsory means-push him into the water. The girls understood the teacher's intention and didn't blame them. They just make secret efforts at the expense of drinking a lot of pool water.

For flight attendants, courage also needs training. Teacher Zhang Jingli, who has five years of training experience, said, "Most girls are the only children in this city. Many people usually lack exercise and the spirit of struggle. Working in the air for a long time, poor physical condition, easy to cause hypoxia, will also have an impact on the cause. " In a first aid class, a timid girl stood in front of the cabin but didn't dare to jump. A patient teacher stood there with her for 45 minutes until she had the courage to jump. Emergency handling refers to the response of flight attendants when an aircraft encounters an emergency, such as a fire. Once, when the teacher sounded the fire alarm in the training cabin, smoke billowed from the airport, and the girl who had just come out of the book was a little at a loss, and the scene was in chaos. The strict teacher Chen lost her temper and scared a Shenyang girl to tears. The air in the training cabin is a little tense. At this moment, Miss Chen stood in the aisle and shouted to the girls, "The stewardess is not a vase. Your most important duty is to protect the safety of passengers. Who can you protect if you panic! " The girls look ashamed. Chen lowered his voice: "What you learned today is how to deal with an emergency. Everyone must master it! Of course, I hope you will never need these in your career. " Applause sounded again in the training cabin.

After experiencing dreams, patience and waiting, the girls began to look forward to the future. On August 14, 2008, the "quasi-flight attendants" who participated in the training ended the first stage of their study and went to their future posts to start their internship. For most of them, the first taste of the blue sky has been waiting for a long time. Before leaving, Zhang Jingli, the head teacher, took the girls out for dinner. She wants to vaccinate them. She said, "The work on the plane is not as easy as I thought. We should do a good job on the premise of ensuring the safety of passengers. If you meet a passenger with low quality, you will mistakenly think that the flight attendant is an on-call waiter, and even fly into a rage when something goes wrong. And how do you, the only children born after 1980s and 1990s, handle this situation? The answer is: in one word, "forbearance". Passengers are God. Touch each other with your smile. This is a weapon. Remember, this is just an internship. Don't let the old stewardess think that you are not doing well, because you may be eliminated at any time. Modest, cautious, polite and diligent, you will do well. Give me back a satisfactory internship report! "