1, pay attention to the innate quality of employees.
As we all know, differences in personal qualities will lead to differences in services. Therefore, we must first do a good job in the selection of employees, which requires managers to ensure the recruitment of employees. What we need are employees who have certain social relations and communication skills, are smart, flexible, optimistic and honest, educated, temperamental and have certain work experience. Only such employees can bring vitality to the company and inject vitality into service.
2. Pay attention to the acquired training of employees.
After employees join the company, we should do a good job in training them. First of all, let them know about Concord and integrate into its corporate culture; Secondly, we will give theoretical training to waiters and cashiers according to their job descriptions and the company's service standards, and then enter practical training after passing the examination. In this process, we will set an example for them to learn, let them operate under the guidance of excellent employees, and finally pass all theoretical and practical exams before they can take up their posts. Third, after taking up the post, we still need to carry out training through class meetings or other organizational forms to continuously enhance our sense of service.
3. Pay attention to and care for employees.
As a manager, it is impossible to deal with customers all day. Only front-line employees are truly face-to-face with customers. Therefore, first of all, we should sincerely consider the employees, such as arranging their accommodation, scientifically arranging shifts, allowing employees to combine work and rest and solve their various difficulties in time. Only in this way can employees realize that the company attaches importance to themselves, work harder and improve their service awareness.
4. Reasonable rewards and punishments
It is also necessary to quantify service standards, formulate detailed rules, and score employees' daily work and performance. The standards to be formulated should be detailed to every detail of the work, and should be treated equally and impartially. Give certain material and spiritual rewards to employees who have done a good job in service (issuing bonuses or reporting praise); Employees who don't do well in service will be punished (criticized or fined). In this way, employees realize that their service quality is directly related to their immediate interests, and they will consciously pay attention to every detail in the daily service process, thus naturally improving their service awareness.
5. Managers set an example.
As the saying goes, "fish begins to stink at the head", as managers, we should pay special attention to our work, because the employees are watching us. Managers should also serve and receive customers. Especially when the work is very busy, the employees are too busy, and we have to help. At this time, we should regard ourselves as a waiter, not a manager or an accountant, and provide services in strict accordance with our service standards. In addition, it is necessary to do a good job of sanitation in the contracted area and set a good example for employees. In this way, employees often think: "Even the manager's accounting services are so standard, so should we!"
Step 6 pay attention to your daily work
The ancients said: "I am in this mountain, how can I tell?" . In the usual service process, employees often expose many problems because of busy business or their own negligence, so we have to correct them by changing shifts or talking. In addition, we should set an example of service, because everyone has a herd mentality, and no matter how many detailed written regulations are, they are not as educational as realistic examples. In this way, other employees will compare themselves with him, thus forming an atmosphere of learning and service, thus improving the service awareness and level of employees.
Employees' service consciousness should be cultivated step by step, and all that reflects our service level is a "hello", a "goodbye" and even every little detail. Only by improving the service consciousness of employees can we really improve the service level and serve customers better.