Gfd training content, research shows that a good gfd will leave a bright, confident and solemn impression, whether in the workplace or in life. So this is also a compulsory course for people in our workplace. Now share the training content of gfd, I hope it will help you!

Gfd training content 1 appearance:

Uniforms should be completely clean and fit, and dirty or wrinkled clothes are not allowed.

Hair -M: Hair should not be greasy and scalp, and it should not be too long (the length stipulated by the hotel).

W: Hair should be neatly combed and tied. Don't wear exaggerated hair accessories. Only use light and generous hair accessories, and don't cover your eyes or face with your hair.

Face-M: No beard, a fresh and lovely face and fresh breath.

W: Don't wear too much rouge gouache, just make it a little more beautiful, scan the slices lightly, and apply lipstick and rouge lightly.

Hand-M: No nails, clean nails, no dirt hidden under them.

Woman: Don't leave your nails too long. Not suitable for bright red nail polish. Only light nail polish can be used.

Foot -M: Clean shoes, socks and shoes should be polished before going to work every day.

Woman: Clean shoes and socks. Don't wear colored socks. Wear socks in the color specified by the hotel. Shoe your shoes before going to work every day.

Smell -M: Keep the body smell fresh, and there should be no peculiar smell.

W: There is no strong perfume.

Politeness:

1, at work, always with a natural smile, showing an amiable attitude, can make guests feel easy to approach.

2. Do not make small gestures (always mature and steady), cover your mouth when yawning, and do not scratch your nose, dig your ears, pick your teeth and other indecent actions.

Don't chew gum, smoke or eat at work.

Don't doubt the guests, serve them patiently.

5. When handling the counter documents, we should pay attention to the surrounding environment from time to time, so as to avoid the guests standing in front of the counter for a while and the employees still unaware of it.

6. After the guests come to the counter, they immediately put down the documents they are processing, say hello politely, and show their professional training and ability to serve the guests.

7. Listen carefully to the guest's questions. Don't interrupt the guest's narrative at will, and then answer clearly, so as not to answer irrelevant questions. If you don't know how to answer a question, you should say, "Just a moment, please. I'll check and answer your question."

8. Don't make fun of guests if they are unfamiliar with something or can't do as the Romans do.

9. The efficiency of counter staff should be fast and accurate.

10, don't show lazy mood, stand upright, don't shake your body, don't stand against the wall or cupboard or squat on the ground, don't tilt your head, don't make faces and do strange actions.

1 1, except for things that should be confessed at work, no private conversation, no quarrel, no foul language.

12. Do not use the counter phone for personal use without authorization. If there is an emergency, you can ask your boss to use the backstage phone.

13. Use proper words, don't offend guests, and don't need flattery. Your voice should be soft, neither too loud nor too small, and you should clearly express what you want to say.

14. Don't read newspapers and books at work.

15, don't run when walking, be light and silent, and don't make strange movements.

16, try to remember the guest's last name and call the guest "Mr./Ms./Ms. X, hello!" .

17. If the guest's inquiry is beyond his authority or ability, he should take the initiative to make relevant contact for the guest, instead of casually answering with "I don't know" or even ignoring it.

Gfd training content 2 1, what are the basic contents of etiquette?

Instrument: refers to a person's appearance. It is static.

Appearance: refers to the face, face, appearance is the most important part of the instrument.

Manner: refers to people's manners and actions, not dynamics.

2. What does body etiquette include?

1, reception etiquette training

Courtesy girl, receptionist, flight attendant, Expo reception desk. This kind of etiquette training focuses on the training of body and posture, and is generally trained by trainers such as drama school teachers. They are good at posture training in drama and dance, so they are more suitable for external image and posture training. For example: the standard of smiling, standing posture, etc. Training focuses on image.

3, business etiquette training

The course mainly focuses on the etiquette that people contact in the business environment, such as receiving customers and training some behaviors in business interviews, such as how to shake hands, how to submit business cards, and the seating of talks. It is aimed at a certain group of people in the company, focusing on image training.

4. Workplace etiquette

This course aims to train all employees and managers. It is the training of professional quality, workplace norms, personal quality, etiquette and politeness for employees in the workplace. The purpose is that the company needs to improve the overall quality of employees, and then enhance the company image. Improve employees' non-compliance with workplace norms, lack of politeness in getting along with others at work, disharmony between superiors and subordinates, and poor image of foreign exchanges. It pays attention to the inspiration, guidance and training with inner beauty and image beauty from the inside out.