1. What is Taobao customer service responsible for before the sale?
1, responsible for implementing the sales plan and achieving the monthly sales target.
2. Be responsible for recommending suitable products to customers in good faith according to the requirements of the company's business ability and on the basis of effectively understanding customer needs.
3. Be responsible for making corresponding service plans through sales performance analysis to provide valuable services to customers.
4. Be responsible for collecting customer information, guiding customers to join the group and maintaining customers regularly.
5. Responsible for cooperating with the store to pay a return visit, carry out dunning work and manage the score.
2. What is the difference between Taobao's pre-sales and after-sales customer service?
The main differences between pre-sales customer service and after-sales customer service are as follows:
Pre-sales customer service exists to receive those potential customers, and after-sales customers receive customers who have already made a deal, which is the main difference between them.
Because the people they receive are different, there will be some differences in communication skills and communication themes.
Specifically, pre-sales customer service is generally to answer customers' doubts and let customers have a more comprehensive understanding of the goods.
In order to enhance their recognition of the goods, as soon as possible to finalize the transaction, after-sales customer service because the other party has completed the transaction.
Therefore, in the process of communication, the main purpose is to make customers more satisfied with the enterprise, make customers willing to recognize goods and employees and maintain a good market reputation.