After the release of IATF 16949 20 16 from 20 1 610 in June, customer-specific needs have become one of the three core knowledge points of IATF 16949 management besides the five core tools. It is also one of the clauses with the largest number of serious nonconformities in the third-party audit.

Review the distribution of serious nonconforming products.

Do customers have any special requirements?

Customer-specific requirements, also known as customer-specific requirements (CSR), refer to customers' interpretation of specific clauses in IATF 16949 quality management system standards or supplementary requirements related to the clauses. What do you mean? Our customers feel that some contents of IATF 16949 are incomplete or unclear, and some customers have supplemented the system requirements.

Classification of customer requirements

Therefore, the specific requirements of customers here are limited to a certain extent, which is a special requirement of the management system, not other special requirements, such as technical and commercial requirements, but it is not the scope of our discussion today. Today, we only discuss the special requirements of quality management system (CSR).

Sources of special requirements of customers

There are many sources of customers' special requirements, and the main sources include the following four parts.

Sources of special requirements of customers

Above, we know what the special requirements of customers are. Next, let's take a look at the management process of customers' special requirements.

1, identification

Enterprises should actively communicate with customers, obtain relevant documents of customers' special requirements, and identify customers' special requirements according to previous source documents (customer CSR, supplier manual, contract agreement, other customs documents, etc.). ), and establish a list of special requirements of customers.

List of special requirements of customers

Step 2 review

After obtaining the customer's special requirements, the company shall organize all departments to review the contents of the customer's special requirements to confirm whether the customer's special requirements have been included in the company's quality management system and whether the existing quality management system meets the customer's special requirements.

It is a necessary process to establish a comparison table between the special requirements of customers and the quality management system process recognized by the company. For those who can't meet the special requirements of customers, it is necessary to establish an improvement plan or communicate with customers to obtain the deviation permission of customers.

Customer special requirements review form

Step 3 write it in the manual

IATF 16949 Clause 75 1 requires the company to establish a quality manual and incorporate the special requirements of customers into the quality manual. According to the experience of many companies in China, it is suggested to establish a document with a separate number and version as a part of the quality manual because the special requirements of customers will be updated frequently. This is a more appropriate way.

quality manual

4. Training and implementation

After the customer's special requirements become a part of the company system, good training is the basis of implementation, but what I want to emphasize here is that the training of customer's special requirements should focus on training two kinds of people, one is the auditor of the company, and the other is the project team member responsible for this customer. Why don't you try it yourself?

cultivate

5. Internal audit

Earlier, we also mentioned the special requirements for auditors to train customers. Here, whether it is internal system audit or process audit, it is necessary to confirm whether it meets the special requirements of customers. Of course, when the two parties review, we also need to confirm whether the supplier meets the management requirements of our customers for stimulating suppliers. Confirming whether it meets the special requirements of customers is a necessary item in the audit.

cheque

Step 6 update

As the special requirements of customers are constantly updated, we need to communicate with customers on a regular basis or log on to relevant websites, customer portals and IATF websites to confirm whether there are any updated contents of customers' special requirements and update them in time.

The above is the content of customer special requirements management. If you have any questions, please leave a message below to discuss.