Examination paper for internal auditors of quality management system

Name: Work Unit: Examination Date: Year Month Day

Test score: Grader:

First, multiple-choice questions (65438+ 0 points for each small question, ***20 points)

Choose the most appropriate answer from the following questions and fill in the answer code ().

(d) 1, processing method is

A, basic facts and decision-making methods B, systematic management methods

Identify interrelated processes and activities and manage them as a system.

Systematically identify and manage the processes applied by the organization, especially the interaction between processes.

(b )2。 Customer-provided attributes can be

A, raw materials, semi-finished products b, equipment, intellectual property rights, engineering

C. Products D and a+b specified by customers

(b )3。 Products can be divided into three types.

A. Software, hardware and services B. Software, hardware, process materials and services

C. Software, hardware, process materials D, hardware, process materials and services

(a )4。 Customer satisfaction refers to

A, customers' feelings about the degree to which their requirements have been met B, customers have not complained.

C, measurement of the proportion of customer complaints D, customer dissatisfaction.

(a )5。 Quality management includes

First, quality control, quality planning, quality assurance and quality improvement

B, quality control, quality planning, quality assurance and quality plan

Quality planning, quality assurance, quality improvement and quality plan

D, quality control, quality planning, quality improvement and quality plan

(a) 6, quality objectives should be

A, measurable B, in line with the quality policy

C. decompose d and a+b layer by layer.

(d )7。 Product requirements

A, it can be specified by the customer or determined by the organization through prediction. B, it usually reflects the inherent characteristics of the requirements.

C, including product-related process requirements d, a+b+CB+C.

(d )8. Product requirements are usually reflected in form.

A. technical specifications, product standards b, contracts, agreements and orders

C. related process standard d, a+b+c

(d )9, the relationship between quality policy and quality objectives is

A, quality policy and quality objectives should be one-to-one.

B, according to the quality policy to develop quality objectives.

C, quality policy provides a framework for formulating and evaluating quality objectives D, B+C..

(d) 10, the relationship between quality plan and quality planning is

A, relationship b, the relationship between inclusion and inclusion

C, affiliation D, genus and species relationship

(a) 7.3 design and development 1 1 and ISO900 1 standards refer to

A, product design and development B, process design and development

C, system design and development D, a+b+c

(c ) 12。 The purpose of resource provision is to

A, in order to meet product requirements b, in order to meet customer requirements, enhance customer satisfaction.

C. In order to implement and maintain the quality system and continuously improve its effectiveness, D, B+C.

(d) 13, and the product requirements include

A customer requirements, including delivery and post-delivery activities.

B, quality system requirements

C. laws and regulations related to products require d, a+c.

14。 The contents of design and development planning include

A. Responsibilities in the development stage B. Review, verification and confirmation activities in each stage

C. Interface between design and development teams D, a+b+c

15。 The methods of supplier evaluation include

A, sample evaluation B, use evaluation

C, performance evaluation d, a+b+c

Second, true or false questions (65438+ 0 points for each question, ***20 points)

Please tick "√" in () for the following questions, and tick "×" for the wrong ones.

(×) 1. The audit scope refers to the products and activities covered.

(× )2. Audit evidence is records and factual statements obtained during the audit.

(√ )3. The checklist is the auditor's work outline, not decided by the auditee.

(√ )4. The organization shall confirm the required software for measurement and monitoring before use.

(× )5. The main purpose of management review is to review whether the quality policy and quality objectives are realized.

(√ )6. Not only should employees be trained, but also the effectiveness of training should be evaluated.

(√ )7. Making, implementing and maintaining documents should be a value-added activity.

(√ )8. This special method is neither easy nor economical.

(√ )9. A document may include the requirements of one or more programs, and the requirements of the programs forming the document may be included in multiple documents.

(√) 10. The purpose of continuous improvement of the quality management system is to increase the possibility of improving the satisfaction of customers and other interested parties.

(×) 1 1. Through the examination, you can make an accurate judgment on whether a person has certain ability.

(√) 12. Products include four types: hardware, software, process materials and services. Some products occupy one category, while others contain several categories at the same time.

(x) 13, correction can be implemented together with corrective measures, so there is no difference between correction and corrective measures.

14。 The design and implementation of an organization's quality management system only need to consider the specific objectives, products provided, processes adopted and the scale and structure of the organization.

15。 Considering the inspection cost and batch size, sampling inspection is more reasonable than full inspection.

Three, multiple-choice questions (3 points per question, ***30 points)

1. When establishing a quality management system, the organization shall (abcd)

Identify the process required by the quality management system and its application in the organization; Determine the sequence and interaction of these processes.

C. Determine the criteria and methods needed to ensure the effective operation and control of these processes D. Monitor, measure and analyze these processes.

2. The input of management review includes (abcd)

A. Changes that may affect the quality management system B. Second-party audit results

C. Resource requirements D. Follow-up measures for previous management reviews

3, the following description is correct (abd)

Quality policy provides a framework for establishing quality objectives. Quality objectives should be consistent with the quality policy and the commitment to continuous improvement.

The quality policy cannot be changed. Quality objectives do not necessarily include what is needed to meet product requirements, but they should be measurable.

4. The detail of quality management system documents depends on the following factors (bcd)

A type and scale of organization B complexity and interaction of process and complexity of product.

C. Applicable laws and regulations D. Personnel capacity

5. The following activities can be regarded as organizing a review (cd) of the relevant requirements for providing products.

A management review b internal review c product advertising review d sales contract review

6 Control of production and service provision includes (abc)

A maintenance of production equipment B monitoring and measurement of production.

C. product monitoring and measurement; Get information describing the characteristics of the product.

7, if divided by stages, modern quality management has roughly experienced (abd) several stages.

A quality inspection b total quality management c quality certification d statistical quality control

8. The management review should be (bc)

A at regular intervals, B at scheduled intervals.

C evaluate the suitability, adequacy and effectiveness of the quality management system d evaluate the performance of each department.

9, about the quality management system requirements, the following statement is true (abd)

A is to standardize the quality management of organizations, and B is suitable for organizations of various types, different scales and providing different products.

C In order to make the quality of the organization's products meet the requirements of customers, D can help the organization to improve its ability to continuously provide products that meet the requirements.

10. According to GB/T 1900 1-2008, which of the following records (abcd) should be established and maintained?

The record of internal communication B confirms that the product meets the acceptance criteria.

C. Records of process monitoring and measurement D. Records of product-related requirements review.

Four, according to your existing work, write down the main control points of the product process (10).

Five, case analysis questions (6 points per question, ***30 points)

Please judge according to the above situation: If it can be judged that there are unqualified items, please write down the terms and contents that do not meet the GB/ 1900 1-2008 standard, and write down the facts, reasons and severity of the nonconformity. If the evidence provided is not enough to judge that it is unqualified, please write an idea for further review.

1. The finished product inspection of a bearing factory stipulates that 500- 1000 pieces are a batch, and each batch of products is sampled by 3%. The auditor found that three batches were produced on May 24, 2004, but only the inspection records of one batch of products were provided. The inspector said, "The quality of our products has been very stable. Due to the urgent handling task, we delivered the goods before the inspection.

Should we check whether the release of those two batches of goods has been approved by the customer? Or whether the authorized personnel are approved, you should check whether the authorized personnel have the document approval. If not, you can also ask whether there is such authorization when communicating with the top management. If there are none, then these two batches of goods were delivered before inspection in accordance with the Inspection Rules for Finished Products, and they do not conform to the monitoring and measurement of products in 8.2.4, which belongs to implementation nonconformity and serious nonconformity.

2. In the Quality Control Department, the auditor consulted the first and second internal audit records and nonconformity reports. Among them, the fact description of the nonconformity report with the number 1-07 records that "the revised list of production processNo. 2009-026 issued by our firm on March 17, 2009 has no signature of the reviser and approver, and the corrective measures are immediately supplemented, and the verification column of the corrective measures is marked with" really supplemented "and signed by the auditor.

1. First of all, it does not meet the ability, training and consciousness of 6.2.2. Internal auditors have a poor grasp and application of quality management system standards, insufficient auditing ability and unclear auditing ideas. It is a general nonconformity.

2, should further check whether the unit has a design change program file? Does the description of design changes in this document meet the requirements of clause 7.3.7? If the documents are in conformity, it is to control the design and development changes that are not in conformity with 7.3.7. Existing records cannot prove that the process change has been reviewed, verified and confirmed before implementation, nor can it prove that the change has been approved. It can be judged as generally unqualified.

3. When auditing an enterprise, the auditor found that the insulation of a batch of products could not meet the standard requirements. The quality inspection manager explained that this was caused by a batch of components. The company has found the serial numbers of all products and informed the production and marketing departments to stop selling and using this batch of products, but at present, 500 sets have been issued, and we have decided that we will return them as long as the customers ask.

Non-conformance to 8.3 Non-conforming Product Control. When the delivered products are found to be unqualified, the measures taken by the factory are not enough, and the delivered products have quality or safety hazards. Serious non-compliance

4. According to the regulations, the temperature of the test workshop should be controlled at 16℃-22℃. The auditor saw that there were three thermometers at different positions in the workshop, and the temperatures indicated by the three thermometers were 17℃, 20℃ and 22℃ respectively. As an auditor, how should we analyze and further investigate this problem?

Check the verification, calibration marks and records of these three thermometers to see if they are within the validity period of measurement control. Those who measure and calibrate themselves need to check the qualifications of inspectors.

5. In the raw material warehouse, the auditor found that several warehouse administrators were screening a type of PA- 12 powdery chemical raw materials, discarding the large particles and putting the rest into plastic bags for the workshop. The director of the warehouse said that this was the unqualified item found in the last internal audit, that is, the powder caked during storage. The measure we took was screening and the quality control room verified it. The auditor asked, isn't this too wasteful? The director of the warehouse said: no way, the warehouse is such a condition, it always rains. Who can guarantee that chemical materials will not get wet?

Do not meet the working environment in 6.4. The existing storage environment of raw material warehouse can't guarantee the normal storage of PA- 12 powder chemical raw materials, resulting in waste and hidden quality problems. It is suggested to improve the warehouse conditions or put forward special requirements for the packaging of this raw material. It belongs to general nonconformity.