Contents and practical skills of workplace etiquette 1. Meeting and shaking hands etiquette
In the workplace, shaking hands is the most basic interest if you meet different people. However, shaking hands is not casual. When you shake hands with others, you should look them in the eye and shake hands with appropriate strength to avoid giving them uncomfortable feelings. For some women, when shaking hands with others, it is best to reach out first.
2. Etiquette in introduction
In the workplace, introduction is very common. However, it should be noted that if you are an introducer at this moment, you need to introduce the introduced person to someone higher than his status or position. If you forget the name of the introduced person during the introduction, it is best to apologize in advance.
Apologize etiquette
In the workplace, once you get into trouble or offend others, it is easy to make mistakes, whether unintentionally or not. At this time, the final solution is to sincerely apologize to the other party, and be sure to let the other party feel your sincerity. This practice will not cause the deterioration of the relationship with the other party.
4. Etiquette in the elevator
When going to work or getting off work, I will definitely take the elevator. Try not to look around when you take the elevator. If you have a companion when you take the elevator, you can press the elevator with one hand and signal your companion to enter with the other. Moreover, the time of taking the elevator is often not very long, so don't make a loud noise when taking the elevator, which will bring unnecessary trouble to people.
5. Dining etiquette
In today's workplace, it is very common to have dinner or attend some parties, so you must pay attention to your dining etiquette when you attend, because others can judge you by your dining etiquette.
6. dress etiquette
In the workplace, both men and women must pay attention to their own clothes. As a male professional, we must keep our clothes clean and fresh, and women's clothes should be matched according to their own personality characteristics.
Etiquette in the workplace 1. Basic principles of dress.
(a) according to their age, gender, body shape, occupation, identity, etc. , so that clothes can show their beauty well, avoid shortcomings and hide others.
(2) It is necessary to conform to the specifications and pay attention to collocation.
(3) Wear different clothes on different occasions. Formal occasions are traditional and conservative, social occasions are fashionable and beautiful, and leisure occasions are comfortable and natural.
Second, the courtesy that should be paid attention to when asking for directions?
When asking people the way, be warm and polite, and address them appropriately according to their age, gender and status. When the other person tells you the route you should take, thank you. If the other party can't answer, thank you.
Third, keep a correct attitude when drinking.
Whether to drink or not is up to the guests; What wine to drink and how much to drink are up to the Lord; The host toasts without discouraging wine, and does not stir things up with wine; Excessive drinking on festive occasions.
Four, public * * * places mainly refers to
It mainly refers to theaters, stadiums (gymnasiums), dance halls, shopping malls, hospitals, tourist attractions, meeting places (conference rooms), libraries, reading rooms, waiting rooms and other places on automobiles, trains, ships and airplanes.
5. How to be a civilized and polite qualified citizen?
Beautiful language and soul; Modest and courteous, open-minded and enterprising; Elegant and natural; Dress appropriately and behave in a dignified manner; Polite and punctual; Pay attention to hygiene and health; Civilization notice, improve consciousness; Public places are polite.
6. As citizens and tourists, how to care for the green space?
(1) Don't take photos, play or sit still in the green space.
(2) Don't throw away waste such as melon skin, stone, cigarette butts and paper scraps.
(three) take good care of the greening facilities and keep them complete and clean.
Seven, how to be a civilized passenger
(a) consciously queue up, orderly up and down, not crowded.
(2) consciously give up your seat for inconvenient passengers.
(3) It is necessary to maintain hygiene. Fourth, there are no inflammable and explosive dangerous goods.
Eight, civilized use of mobile phones
(1) The mobile phone should be carried in a briefcase or a special mobile phone bag. Don't March hand in hand in the city.
(2) When using a mobile phone, it is not advisable to shout in front of people.
(3) Turn off the mobile phone when attending a meeting or watching a performance, and stop using it in specific places such as airplanes and hospitals, which is harmful to safety.
Nine, maintain the environmental sanitation of public places.
No spitting, no littering, scraps of paper, sundries, etc. Don't smoke in places where smoking is prohibited; Keep public facilities clean.
Don't litter.
It is best not to eat food with core, shell and skin in public places. If you want to eat food, you should put the skin and core in the trash can. Wrapping paper, boxes, cups, etc. It should be thrown into the dustbin. Shops, individual vendors, farmers and vegetable vendors should set up special containers to provide convenience for customers. Domestic garbage from shops and residential areas along the street shall be dumped at the designated place for removal according to the specified time and manner.
Don't spit everywhere.
Spit sputum into a spittoon in a public place with a spittoon; In places where there is no spittoon, spit the sputum in your handkerchief, or spit it in the toilet paper you carry with you and put it in the trash can. Don't spit on the ground under any circumstances, and don't spit in dark corners, green lawns or tree pits of pedestrians.
12. Etiquette in daily communication
(1) Shake hands: When shaking hands, let the lady, elder and boss reach out first to show respect. Usually the right hand holds hands, and sometimes the left hand can also hold hands.
(2) Bowing ceremony: three bows in solemn occasions and one bow in general occasions.
(3) nodding ceremony: nodding slightly to show politeness to people, suitable for more casual occasions.
(4) Eye-catching ceremony: When performing eye-catching ceremony, you should take off your hat, stand at attention, hold your chest, look up, and look straight at the front or the recipient.
(5) Waving ceremony: waving is empty-handed, can you say it at the same time? Hello? 、? Goodbye? Waiting for greetings, farewell words.
(6) Applause ceremony: generally welcome, congratulate, praise, thank you, etc.
(7) Greeting ceremony: In public, when meeting people you know from afar, you usually raise your right hand and nod your head.
(8) Hugging ceremony: When interacting with foreign friends, when the other party hugs actively, is it ok? Do as the Romans do? .
Knowledge of business conversation etiquette in the workplace 1, respect each other and understand each other.
In conversation activities, only by respecting each other and understanding each other can we win each other's emotional closeness and gain their respect and trust. Therefore, before talking, negotiators should investigate the psychological state of the other party, consider and choose the methods and attitudes that the other party can easily accept; Understand the influence of the other party's speaking habits, education level, life experience and other factors on the negotiation, prepare more and be targeted. When you speak, you should realize that speaking and listening are equal to each other. When you speak, both sides should master their own time, and one side cannot be dominant.
Step 2 affirm each other in time
In the process of negotiation, when the two sides have similar or basically identical views, negotiators should quickly seize the opportunity to affirm these similarities with flattery. In conversation, the language of approval and affirmation usually produces extremely positive effects. When one side of the conversation confirms the other side's point of view in time and to the point, the whole conversation atmosphere will become active and harmonious, and the strange two sides will begin to feel consistent from many differences, thus narrowing the psychological distance very subtly. When the other party agrees or affirms our views and opinions, we should communicate with each other by actions and words. This two-way communication facilitates the negotiators of both sides to get along well, thus laying a good foundation for reaching an agreement.
3. Good attitude and appropriate language.
Speak naturally and confidently. Attitude should be amiable, and language expression should be appropriate. Don't use too many gestures, speak at a proper distance, and generally don't involve unpleasant things.
4. Pay attention to speech speed, intonation and volume.
Speech speed, intonation and volume have great influence on the expression of meaning in conversation. During the conversation, you should state your point of view as smoothly and at a moderate speed as possible. In some cases, we can attract the attention of the other party by changing the speed of speech and strengthen the effect of expression. General questions should be explained in a normal tone, with a moderate volume, which can make the other party hear clearly and will not cause disgust.
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