The second is the dress instrument, and a good window image needs to be shaped by every high-speed charging employee. Correct appearance, cheerful spirit, skillful business and warm and thoughtful service can all leave a good impression on past payers. Only by actively cleaning the platform and keeping the environment clean and tidy can we have a good feeling and comfortable mood.
Third, consciously abide by the rules and regulations of toll stations. Toll collectors must consciously abide by the rules and regulations of the station and the laws and regulations of the country, consciously act according to the rules, abide by the law, obey the arrangements, respect the leaders, unite with comrades, take the station as their home, accurately complete their own charging work, add luster to the toll station, and successfully complete all tasks assigned by the leaders of the station.
The fourth is to establish a sense of quality service. In the process of charging, we must change our role and change charging into service. Only by consciously putting yourself in the position of service provider can we consciously serve customers, and then establish the awareness of quality service, consciously improve the service level and provide quality services to customers. Only by establishing the consciousness of providing quality service can we achieve enthusiastic service and civilized charging, overcome the cold and hard working attitude, regard the three-foot sentry box as a window to spread social civilization, as a position for people to do good deeds and do practical things in the past, adhere to a smiling face, a greeting and a blessing in the charging service, and persist in the service with heart and affection, so that the service object can personally feel the charm of toll collectors and upgrade our expressway. Create a benign atmosphere of harmonious charging and safe charging.
The fifth is to practice basic skills hard. From the use of civilized language, singing, collection and payment, microcomputer operation, smiling service, receipt and delivery of money tickets and other links and processes, we should work hard on the word "fine" to achieve "accurate identification of car models, rapid receipt of tickets, singing, receipt and payment list, counting and identifying bills" and serve drivers and passengers quickly, accurately and conveniently. Of course, the basic skills are not limited to this. Providing safe and smooth crossings for drivers and passengers, giving them clear directions, publicizing and explaining the relevant regulations of expressways to them in time, and providing them with help within our power are the basic skills for us to do a good job in charging services.
Sixth, we must do a good job of charging with affection. Words and deeds are the embodiment of thoughts, and thoughts guide actions. Only by serving with emotional civilization can every greeting truly come from the heart. We should stick to the civilized language that every car must speak, but it is not the kind of "talking unintentionally" to the microcomputer or "posing" to the display. But when the driver rolled down the glass and reached into the pass card, he said it with a loud voice, a friendly attitude and a friendly expression. At the same time, we should be able to put ourselves in others' shoes. Toll collectors have to deal with all kinds of drivers every day, and it is common to be scolded. Therefore, in their work, they should practice the slogan of "giving smiles to the society and leaving grievances to themselves", pay attention to strengthening communication with drivers and passengers, and give full play to the advantages of smiling service. Persuade unreasonable drivers with a peaceful mind, explain patiently, move people with emotion, convince people with reason, and believe in sincerity.
Seventh, adjust the mentality and establish the service concept of "car owner first" from the bottom of my heart. First of all, we must set a good position for ourselves. The charging process is a service process, not an execution process. Only when we have a good position and fully realize our role can we devote ourselves to our work better and overcome the tendency of mechanization. Civilized terms are said every day. After a long time, they will feel dull and tend to be mechanized, but the clients are always changing. It is very likely that they are driving our expressway for the first time, so we should establish the concept of "owner first" from the bottom of our hearts, treat every driver and passenger as the first customer, and always provide good service from "zero".
If we want to make extraordinary achievements in ordinary posts and constantly sublimate our thoughts and sentiments in our work experience, we must persistently study theoretical knowledge and professional knowledge as the learning source to enhance our consciousness and arm our minds; Insist on self-cultivation with colleagues and leaders around you as reference; Take daily work as a platform, sublimate ideas and sharpen character. Based on their own work, work hard, take root in the cause of high-speed charging, and never be satisfied on the road of work and study. At any time, he will always take a firm political stand in the spirit of being highly responsible for his work and in his infinite love for his job.