First of all, telephone etiquette
When you answer the phone, you represent the company, not the individual, so you should not only speak in a civilized and gentle tone, but also let the other person feel your smile. At the same time, don't forget to make a detailed phone record of every important call, including the time of the call, the company and contact person who called, and the content of the call, so as to lay a good foundation for future business.
Second, farewell etiquette
When a guest visits, you should take the initiative to get up from your seat, take the guest to the living room or public reception area, and offer him tea or drinks. If you are talking in your own seat, be careful not to speak too loudly, so as not to affect colleagues around you. Remember, always smile.
Third, business card etiquette
When handing a business card, hold the two corners of the card with your thumb and forefinger so that the front of the text faces the other side. When receiving a business card, use both hands and read the contents carefully. If you talk to the other person next, don't put away your business card. You should put it on the table and make sure it won't be crushed by other things. This will make the other person feel that you value him very much. When attending a meeting, you should exchange business cards before or after the meeting. Don't exchange business cards with others without authorization during the meeting.
Fourth, introduce etiquette.
The etiquette of introduction is generous and decent behavior. The principle of introduction is to introduce from low level to high level; Introduce young people to old people, unmarried people to married people, men to women and locals to foreigners.
Verb (abbreviation for verb) the etiquette of shaking hands.
A pleasant handshake is firm and powerful, which can show your confidence and enthusiasm, but not too hard and for too long, just a few seconds. If your hands are dirty or cold, or there is water or sweat, it is not suitable to shake hands with others. Just explain why you don't shake hands. Women should take the initiative to shake hands with each other and shake hands without gloves. Besides, don't shake hands with others when chewing gum.
Etiquette of meeting and greeting in the office
Greeting order
In a formal meeting, there is a certain order of greetings between the host and the guests.
1. One person greets another. The greeting between one person and another person should usually be "the person with the lowest status comes first", that is, it is appropriate for the person with lower status to greet the person with higher status first.
2. One person greets many people. When one person needs to greet many people, liuxue86 can greet them in general or individually. When a person greets many people one by one, he can go from "respect" to "inferiority", from long to young, or from near to far.
Second, the greeting attitude.
Greetings are a sign of respect. When greeting others, we should pay attention to four points in the specific attitude:
1. Active. Be proactive when greeting others. When people greet themselves first, they should respond immediately.
2. enthusiasm. When greeting others, you should always be warm and friendly. No expression or indifference should be avoided.
3. nature When greeting others, the active and enthusiastic attitude must be natural and generous. Pretending, exaggerating or being coy will not leave a good impression on others.
Focus. When greeting contacts, grass-roots civil servants should smile and look at each other's eyes to show their mouth, eyes and intentions and concentrate.
Three greetings
Say hello to others, as far as the specific content is concerned, there are roughly two forms, each of which has its own different scope of application.
1. Direct. The so-called direct greeting is to say hello directly as the main greeting content. Suitable for formal interpersonal communication, especially the first meeting between the host and the guest.
2. Indirect. The so-called indirect greeting is to replace the direct greeting with some conventional greetings or topics that can be caused at that time, such as "What are you busy with" and "Where are you going". Mainly suitable for informal communication, especially between acquaintances who meet frequently. human