1, must have professional ethics. Love your job, and earnestly abide by the rules, regulations and service standards of the base; We must unconditionally obey the work arrangement and transfer management of superiors, and actively and conscientiously complete various tasks.

2. Serve in strict accordance with the procedures, patiently answer the questions of guests, accept the suggestions of employees with an open mind, treat employees with enthusiasm, patience and thoughtfulness, and it is strictly forbidden to have conflicts and quarrels with employees.

3, familiar with business knowledge, accurately grasp the meal time and frequency.

4. Make preparations before meals every day, so that the environment and tableware are bright, clean and complete, and quickly withdraw after meals.

5, be healthy, don't delay, you must have a serious and positive attitude, with the fastest speed.

6. Service attitude: warm and generous, thoughtful and proactive, patient and meticulous, smiling, not allowed to bring emotions to work.

7. Don't chat, eat snacks, whistle or string posts at work, and don't talk loudly at work.

8. Personal hygiene should be kept clean and tidy at all times, so as to "bathe frequently, have a haircut frequently, change clothes frequently and cut nails frequently", keep elegant and light makeup, and dress neatly.

9. Don't answer the phone during office hours (except at department level or above), and don't bring relatives and friends into the workplace without permission.

10. Employees are not allowed to give or take out items in the restaurant. If found, it will be punished according to the system. If the consequences are serious, it shall be treated as theft.

1 1. It is forbidden to quarrel, fight or form gangs. Colleagues should respect each other, speak modestly and courteously, treat others warmly, use civilized language, do not swear words, unite and help each other, and accomplish the task together.

12. It is forbidden to stop working during working hours for personal reasons, and the food supply is not timely, resulting in complaints, which will be punished according to the restaurant management regulations.

13, the personnel on duty shall not leave their posts, take off their posts or sleep without authorization for any reason, and strictly abide by the duty system.

14, don't do indecent actions in front of guests, such as cutting nails, digging ears, picking teeth, yawning and stretching.

15. Don't drink or eat food with bad smell before class.

16, we should have the spirit of finding money, pick up what the guests left in the restaurant, hand it in voluntarily, do not do immoral things, and not be greedy for bad money.

17, all electrical operating tools, must explore the operating procedures, put an end to all possible hidden dangers.

18, employees should constantly improve their business level and service skills, master and be proficient in all service processes, and become an excellent catering employee.