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How to write a waiter's work summary 1 20__ has quietly ended, and __x Hotel has also made a major breakthrough and change this year. As an ordinary member of the hotel, I feel change in stability, innovate in change, develop in innovation and feel pressure in development. This year has an indelible memory and unrepeatable significance for me and my administrative department. In daily management, corporate culture construction, human resources, quality inspection, safety, outsourcing and other aspects have gained a lot. Every job I have experienced and completed has become the driving force for future progress and laid a good foundation for 20__ _ years of work. Today, I will briefly summarize my personal and administrative work, and report my work ideas for 20__ _ years to my leaders and colleagues. I hope you can correct me.
Looking back on the work in the past 20 years, we can say that there are gains and losses. As a shareholder of the hotel and a member of the board of supervisors, my work and responsibilities have also strengthened my sense of responsibility and utilization. Before I started working in a hotel, I knew little about this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of leaders and colleagues, I have made great progress in my own and departmental work. Of course, many problems have occurred in the past six months, but they are also providing enough experience and capital for my work and personal growth. I summarize and analyze the work of individuals and departments, and summarize the work of 20__ years as follows.
I. Description of work achievements
(1) Over the past six months, significant progress has been made in departmental work, and important achievements have been made in standardized management and institutionalized construction;
⑵ An important breakthrough has been made in outsourcing, which has laid a foundation for the hotel to create a good external business environment;
(3) Progress has been made in human resources work, from personnel selection and training to scientific management and deployment of human resources;
(4) Quality inspection has made progress and the quality inspection system has been basically established;
5] The work of the Administration Department provides basic support for the overall work and operation of the hotel, keeps close contact with various departments, and makes concerted efforts for the development of the hotel in Qi Xin.
Second, the work error summary
(1) There are still some irregularities in the internal management of the department in a short time, which affects the overall effect of the work;
⑵ Pay attention to work quality and efficiency, emphasize strict management, and pay insufficient attention to employees' lives. In the future, we will strengthen communication with employees to ensure that we can better meet the job requirements;
(3) the training work is not systematic, and improvement should be paid attention to in 20 years;
Third, personal advantage analysis
(1) Strong affinity, certain management foundation, willing to work under pressure and able to adapt to the working environment quickly.
(2) Strong learning ability, able to master new knowledge in a short time and apply it to practical work;
(3) Ability to coordinate and control, be good at communication, and have strong control and management skills;
(4) Careful work and being good at starting from the details are of great benefit to the work;
Fourth, personal disadvantage analysis
(1) Because he has been engaged in the hotel industry for a short time, he may lack professionalism;
⑵ We should further improve the control and grasp of our own personality shortcomings, strengthen our strengths in our work, try our best to avoid our weaknesses and improve our work behavior.
How to write a summary of waiter's work? In reality, there is no distinction between high and low in all walks of life. If there is, it also depends on whether our mentality, thinking and behavior are noble or humble, and has nothing to do with our profession; At the same time, there is no difference between ordinary and extraordinary. The so-called ordinary and extraordinary depends on what we do or don't do, not what ordinary and extraordinary jobs and occupations we think there are in this world. I am a waiter in _ _ restaurant, and I want to be extraordinary in an ordinary position. The following is a summary of this year's work.
First, know how to smile and be good at smiling.
Nowadays, smiling has become a necessary professional quality in all walks of life, especially in the service field. Smile is a world language without translation. It conveys a kind, friendly and pleasant message. Smiling is not difficult, but it can produce infinite charm. The beneficiary becomes rich, but the giver does not become poor. It is fleeting, but it often leaves a permanent memory. At work, I will take a smile as my business card to make diners feel like spring breeze people.
Second, diligence is a good training, and one point of hard work is only one point.
Only by working hard can we achieve better results. Diligence means hard work, that is, working hard and paying more than others. Speed is efficiency. "The industry is good at diligence and wasted in drama, and the line is destroyed in thinking." Prosperity and diligence are inseparable. As a waiter, I will make a hundred times more efforts than ordinary people to create a more comfortable dining environment and make _ _ better!
Third, hospitality is based on thoughtfulness.
Since you are thoughtful, you should take the initiative to do a good job and provide services. You should be good at observing and know how to put yourself in the other's shoes, so as to make the guests unexpected and provide advanced services. In the future work, I will, as always, make diners feel at home, think about what the guests think and worry about what the guests are anxious about. Maintain a strong psychological quality. Can maintain a good psychological and mental state, be favored but not arrogant, be humiliated but not humble, and calmly deal with it.
Being a waiter in a restaurant is actually very easy and simple. In every bustling and noisy city, there are too many roles for waiters in the catering industry. But few people can really understand the meaning of "service" and do it with their own efforts. A truly competent waiter should not only have superficial work-related knowledge, but also strengthen inner and ideological construction and improve his self-cultivation.
In reality, all walks of life are stages to show themselves, no matter where they are or what their income is. The value of each of us is like a drop of water in a basin. A drop of water can evaporate instantly, and it can last only if it is attached to a basin of water. Because _ _ each of us has our own life, then I will do better, try to make myself extraordinary in my ordinary post, and make _ _ _' s tomorrow proud of me!
How to write a summary of waiter's work? Profit is the first goal of an enterprise and the only guarantee for its survival. The work of a department should also focus on the center of the enterprise.
As a service department, the housekeeping department's primary task is to clean up and provide a clean, quiet, comfortable and warm rest environment for guests, but at the same time, we should also generate income and save expenses for enterprises.
Over the past year, with the joint efforts of all staff and department managers, all the parts with business indicators have completed the tasks given to us by the villa leaders at last year's work meeting.
While trying to generate income, we also don't forget to save money. The department saves work throughout the year and tries its best to reduce costs on the premise of ensuring the quality of work and not affecting customer service. We know that every penny saved is the group's profit.
On 20 18, I completed the following work:
1. Learn and standardize the terms of post service, and strive to improve the quality of customer service.
In order to reflect the professional quality of hotel staff, I am not familiar with the terms of service of each post and am not standardized. Among my colleagues, I learned the service language of the post in the training of the manager in charge of the group room, and then absorbed it into my own use as a language guide for my communication with guests.
Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will strengthen my study and application.
2. Open source and reduce expenditure, reduce costs and increase efficiency, starting from scratch.
Housekeeping is the company's main income-generating department, and the cost of capital is also high. In line with the concept that saving is to create profits, my colleagues and I will start from ourselves, from scratch, and put an end to all waste, mainly in the following aspects:
① Recover disposable low-value consumables for customers, such as toothpaste, which can be used as cleaning agent.
(2) Every morning, it is required to turn off the crossing light returning to the floor and turn it on after six o'clock in the night shift; Unplug the electric card after checking out; The implementation of the room day after day can save a lot of electricity for the company.
3. In order to do a good job in room hygiene and service, leaders often assess and evaluate our room cleaning skills and rounds.
It is found that our operation is not standardized and scientific. In view of the existing problems, the employees above class level in the area held a special meeting to analyze the existing problems, retrain the employees and correct their bad operating habits.
We also kept practicing in the off-season, carefully cleaned and inspected every room, and achieved certain results through examination, which improved the sanitary quality of the room and reduced the overtime of rounds.
4. The leaders adopt centralized training, special training and individual guidance training for employees, which greatly improves the hotel awareness of employees and further deepens the service concept. Smiling with voices has become the conscious action of employees.
We have a vivid understanding of what personalized service is. From sensibility to rationality, the whole group has formed a good atmosphere of "all work is to satisfy customers". Thus, the pre-job training, departmental training and team training of employees have been comprehensively combed and improved from theory to practice.
For various reasons, there are some problems in my work:
1. It is easy to bring personal emotions to work. When you are happy, you are warm and thoughtful, and when you are unhappy, you are somewhat negligent. In the future, you should strive to overcome this situation in your work and truly establish the consciousness that customers are God in your mind.
2. The cleanliness of rooms and public areas needs to be further improved.
3. The service standard of each post needs to be further strengthened.
4. The facilities and equipment maintenance plan has not been put in place.
5. Due to the thoughtlessness in changing shifts, it is considered that minor problems do not need to be handed over clearly, which leads to such problems. If I don't know the little things, it will easily lead to big mistakes. I must take strict precautions to avoid mistakes in the future.
About next year, my plan is:
1, live every day well.
2. Improve service measures to improve customer satisfaction.
3, strengthen education and training, strengthen the quality of employees.
4. Standardize management and promote the healthy and orderly development of enterprises.
5. Strengthen marketing and constantly adjust the customer structure.
6. Do a good job in individual customer sales.
7. Reasonable booking in peak season to maximize sales.
8, standardize the message service, let the guests feel our professional management level and hotel service level.
9. Learn more and enrich yourself.
Practice has proved that with the intensification of market competition, guests have more room to choose hotels. To improve the hotel's "marketing competitiveness", we must first innovate ideas, adjust business strategies and policies in time, optimize the design of our own products, make the strategy innovative and changeable, and constantly innovate business policies according to different seasons, so as to keep the room occupancy rate at a high level under the severe situation.
In the coming _ _ _ _ _, we will set sail again and embark on a new journey. I will set higher standards for myself, work hard and create new benefits for the company.
Finally, I hope everyone can go to a new level next year, thank you!