Excellent course content: 8 quality management principles; The basis of quality management system; Basic knowledge of IS09000 family standards; Understand GB/T standard; Basic concepts such as quality management system audit and related basic knowledge; Activities, procedures and skills of quality management system audit; Case analysis, audit simulation and related requirements of quality management system certification process.
Eight principles of quality management
1, customer-centric: organizations depend on customers, so organizations should understand the current and future needs of customers, meet their requirements, and strive to exceed their expectations.
2. The role of leadership: to establish the objectives, direction and internal environment of the organizational system 1. Employees can fully participate in the realization of organizational goals in the environment they create.
3. Full participation: People at all levels are the foundation of 1 organization, and their full participation can give full play to their abilities, which is a great benefit to the organization.
4. Process method: Managing related resources and activities as a process will achieve the expected results more effectively.
5. System management: By identifying, understanding and managing the system composed of interrelated processes, the efficiency and effectiveness of the organization can be improved.
6. Continuous improvement: continuous improvement is the eternal goal of the organization.
7. Fact-based decision-making: Effective decision-making is based on logical or perceptual analysis of data and information.
8. Mutually beneficial relationship with suppliers: The mutually beneficial relationship between the organization and suppliers can improve the ability of both parties to create value.
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