Time flies, the blink of an eye has passed, and it will be a new life and new challenges to meet us. It's time to start writing a work plan. So how to make a high-quality work plan? The following is my quality system management work plan, which I collected and sorted out. Welcome everyone to learn and refer, I hope it will help you.

Quality system management work plan 1 branches, tax bureaus and inspection bureaus:

ISO quality management system has been running for several years, which has played a guiding role in the standardization and institutionalization of tax collection and management service process of our bureau. Quality management is a long-term work determined by our bureau and the lifeline of local tax collection and management. In order to ensure the continuous, appropriate and effective operation of quality management, according to the requirements of superiors and the actual work of our bureau, the main work arrangements for quality management in 20xx are as follows:

I. Business Training and System Document Learning

County Bureau organizes training for internal auditors (quality managers) to improve their professional quality.

Participants:

1, all internal auditors (quality administrators);

2, all departments need to increase personnel, especially rural branches, internal auditors are insufficient.

The training time is tentatively scheduled for September 20xx. All units should make overall arrangements to ensure the implementation and training time of personnel, and report the increased personnel to the Quality Control Office in writing before the end of August 20xx. Each department shall, according to the working characteristics of the department, organize internal personnel to systematically study version B system documents, make learning records, improve the quality of post personnel, and ensure the effective operation of quality management system.

Second, the internal audit

County Bureau arranges internal audit, tentatively for 20xx years10-11. The purpose of the audit is to evaluate whether the quality management system and related results of the bureau in the past year meet the requirements of standards and quality management system documents; Audit: bureau leaders, departments, tax bureaus and inspection bureaus; Audit scope: the whole process of tax collection and management services, and the detailed plan and specific time will be notified separately. Prior to this, all departments should do a good job in internal audit of each position, keep records, and sort out internal audit materials and other materials.

Third, management review.

In February 65438, a management review meeting was organized to mainly evaluate the effectiveness, adequacy and suitability of the quality management system, the suitability of the quality policy and quality objectives, make a year-end summary, and determine the work plan for the new year. The specific requirements are as follows:

1. The heads of all departments report the work in the past year, the implementation of quality objectives, existing problems, improvement measures, work plans for the new year and at least one rationalization proposal;

2. Before this, the regulatory authorities will do a good job in the taxpayer satisfaction survey and report the taxpayer satisfaction survey;

3, the collection and management departments to evaluate the implementation of the quality objectives of collection and management.

Fourth, modify the document.

According to the change of tax policy and the demand of daily tax collection and management, our bureau will take the lead in organizing relevant departments, tax bureaus and inspection bureaus to comprehensively revise the B version system documents found in the usual internal audit and daily tax collection and management. The time is tentatively scheduled for August-September, and all departments will carefully sort out the contents that need to be revised, and submit relevant materials to the office before the end of August, which will be responsible for promulgation.

Five, the decomposition of quality objectives

According to the content of quality objectives issued by the provincial bureau, it will be decomposed in time, and all departments will conscientiously implement the quality objectives of their own units, analyze on time, continuously improve their work, and complete all the work with good quality and quantity.

Evaluation and selection of intransitive verbs

On the basis of management review meeting, the quality manager and excellent quality manager are assessed and evaluated. For specific requirements, see the Notice of Xinchang County Local Taxation Bureau on Carrying out Quality Manager Assessment and Excellent Quality Manager Selection (18 [20xx]), which was carried out in February of 20xx.

Seven. work summary

According to the work requirements of the provincial bureau, the quality control office of the county bureau will summarize and assess the quality management work before the end of 20xx 1, submit the assessment materials to the municipal bureau on time, and accept the assessment and acceptance by the higher authorities.

Quality system management work plan 2 I. Purpose

In order to carry out quality management in a planned way, promote the completion of quality policy and quality target indicators, promote the operation and maintenance of quality management and quality management system, and continuously improve and enhance customer satisfaction.

Second, the work plan

1. decomposition of quality objectives: the management representative further decomposes and refines the quality management responsibilities and quality objectives of each department according to the quality manual and the adjustment of the company's organizational structure, formulates the quality management responsibilities of each department, and defines the quality management responsibilities, authorities and obligations of each department. Clarify the quality management authority of quality inspectors and the assessment indicators of quality objectives of various departments.

2. Formulation of assessment methods for quality objectives: On the basis of refining the quality responsibilities and quality objectives of each department, the Enterprise Planning Office decomposes and refines the quality objectives of 65438+ 10 and 20xx in June, clarifies and unifies the calculation methods of quality objective indicators, and determines the weight coefficients of different indicators. According to the quality target decomposition plan of each department, the Management Measures for Quality Target Decomposition and Assessment are formulated and distributed to all departments as a powerful measure for the company to assess the quality management of each department and promote the full implementation of the quality management system.

On the basis of summarizing the completion of each department's quality target indicators in the previous year, evaluate and examine the completion of the quality target indicators of the whole company, publish the implementation result data of the quality target plan, and feed back the evaluation results to the company leaders and departments, make corresponding analysis on the unfinished ones, and take necessary reward and punishment measures.

3. Accelerate the training of internal auditors: due to the adjustment of internal auditors, it is planned to organize internal auditor training and study in March of 20xx, and increase internal auditors to meet the needs of internal audit of quality system.

4. Internal audit and assisting external supervision and audit: the management representative will take the lead, and the quality department will assist in completing the management review, including making detailed plans and preparing reports, and then writing the management review report. It is planned to complete the internal audit of the company in June, assist the external audit in July, and urge to complete the rectification of nonconformities found in the audit.

5. Implement continuous improvement: after completing the management review, put forward rectification measures for the problems found in the management review. According to the change of the company's organizational structure and the requirements of ISO900 1 quality management system standard, whether the quality management system documents need to be revised or changed. Summarize the good experience, make up for the shortcomings, and constantly improve.

6. Improve the system documents and strengthen the system supervision: improve the quality manual and procedure documents in time according to the work needs, and urge all departments to improve the three-level working documents, focusing on the production department, and the three-level quality inspection documents of the quality department should also be simplified and improved. All functional departments strengthen the supervision of the responsibility process, collect real and useful data, find out the links that do not meet the requirements of the system, and make corresponding improvements. I also hope that all departments will cooperate with the quality department to straighten out the process and ensure good quality.

7. Statistical analysis of data: Statistical analysis of data is an important work and a professional discipline. It is necessary to take the opportunity of improving the quality target assessment, strengthen the construction of the company's statistical information system, train and train the team, and standardize and improve the regular reporting system. In order to establish a unified information feedback system reflecting the completion of quality objectives, the company's regular reporting system is formulated and issued to all departments for implementation after approval.

8. Strict quality inspection procedures and good quality control: The Quality Department should further strengthen quality management and actively carry out the following work on the premise of daily quality inspection and measurement management:

A regularly send the measuring and test equipment used to the national quality supervision institution for verification and calibration according to the standard requirements; And the quality of the company's important raw materials, investigate suppliers and conduct quality verification inspection when necessary.

B, in strict accordance with the operating norms, the use of assessment mechanisms to strengthen execution; Improve inspectors' inspection skills through training, internship and assessment;

C, in order to improve the product quality, find out the problems existing in the product quality, organize the product type test, send the product samples to the national quality inspection department recognized by customers, conduct the type test and obtain the test report, so as to improve and improve the product quality.

9. Strengthen training: Whether the training is done well is directly related to the improvement of employees' quality awareness and job skills, and also directly related to quality. Therefore, this year, we should increase management training and quality training, reorganize the study of product standards and quality management system standard documents, and gradually increase investment in foreign training, hoping to contact external experts for guidance and exchange.

10, improve customer satisfaction: the management department should organize return visits to key customers, understand and consult customers' opinions on our products and services, investigate the trends and trends of similar products in the market, and investigate the operation and promotion practices of major competitors. Complaints, opinions and feedback to customers should be carefully studied, sorted out and queued, and improvement measures should be put forward, with the production department taking the lead and the quality department assisting in solving them item by item.

1 1. Strengthen customer complaint management. The management department should strengthen the management of customer complaints and customer service, and clarify the principles and processes of grading customer return requirements. If the customer requests to return the goods, it shall make necessary explanations and explanations on the premise of finding out the situation, so as to reduce the number of returns. Customer complaints must be taken seriously, all customer complaints should be recorded and classified and summarized. The quality department takes the lead in convening relevant departments to conduct special research and put forward rectification measures and methods. Implement the rectification instructions of rectification measures to the relevant responsible departments, production sites and direct operators of related processes, and report the implementation directly.