How to complain about Amazon picture infringement?
Generally, Amazon will not directly tell you that your pictures are infringing, but only that you are involved in copyright infringement, including pictures, lists, product design and so on. Although in most cases, we can intuitively find the place where we infringe, if we are really not sure, we can start with the information such as the contact information of the right party in the email.
If it's photo infringement, how should we write our complaint letter? There are five basic steps in a complaint letter:
● Sincerely apologize and admit your mistakes, showing a sincere attitude.
Because I didn't fully understand Amazon's regulations, I inadvertently used the other party's pictures without clear copyright.
List the problems one by one and analyze them in detail.
The following are some reasons we can put forward: (1) Lack of understanding of the copyright differences of pictures in different countries; New employees have not been trained in relevant regulations, which leads to work mistakes and so on.
● According to the sequence of problems, put forward specific improvement plans.
We have contacted the obligee actively, made a sincere apology and offered a compensation plan, made up for the unintentional infringement, and immediately took measures to delete and remove all infringing ASIN, and conducted a comprehensive review of the goods currently on sale.
● Emphasize the determination to improve in a firm tone.
1. Conduct regular employee training, get a deeper understanding of Amazon rules, and thus cultivate employees' awareness of rules and copyright.
2. Hire a special photographer and designer to ensure that the pictures used are original.
3. It is explicitly forbidden for team members to use unauthorized pictures without permission. If necessary, we will buy them from special paid websites to prevent the copyright infringement of others from happening again.
● Express the urgent expectation of receiving a reply.
Finally, in the end, I apologize again and hope that Amazon can re-examine and resume link sales.
It should be noted that Amazon's complaints generally provide two opportunities. The first chance is very important. As long as you prepare carefully, the chances of passing are still relatively high. Therefore, we must make full use of the first opportunity, don't wait until we are ready to send an email, and don't write an email at will and then send it in a hurry. There is little hope of restoring your account in this way. If the first appeal fails, the chances of the second appeal will be very low.
In addition to infringement, you can't ignore the security of Amazon account. After all, the consequences of Amazon account association being found are unimaginable. With the help of fingerprint browsers such as adspower, account association can be prevented, and multiple Amazon accounts can be logged in on one device. Related application plug-ins can also monitor stores in real time.
Write it at the end
Many people will ask whether we can directly copy the template of Amazon's infringement complaint letter online. Actually, Brother Long doesn't recommend plagiarism. You'd better learn from the idea of template, combine the reasons why your shop is blocked, write an email with pertinence, and then be sincere and full of facts.