1, before departure: strict admission criteria

(1) three certificates verify the truth

To register a Didi Chuxing account, the owner must provide information such as "ID card", "driving license" and "vehicle driving license". Only when the three certificates are true and valid can the registration be successful.

(2) Background investigation

Didi works closely with the public security department to conduct background screening for car owners to prevent people with serious criminal records, fugitives, drug addicts and severe mental patients from entering the platform. At the same time, a normalized audit mechanism is established to conduct regular background screening for registered drivers on the platform.

(3) portrait authentication

Before the driver takes the order, he needs to face the camera of the mobile phone and complete the specified face recognition action. Face recognition technology is used to detect the identity of registered drivers, so as to prevent fraudulent use of other people's identity registration and unauthorized change of drivers' orders.

2. During the journey: strictly observe safety.

(1) same model

If the model does not match, it can be directly reflected through the complaint channel in the APP, and Didi will ban the vehicle.

(2) Number protection

"Virtual medium" technology, the mobile phone numbers of the owner and passengers can't see each other.

(3) Sharing the itinerary

Sharing information includes: order start and end, boarding time, destination distance, estimated arrival time, vehicle license plate information and real-time vehicle location, which can be shared with friends and relatives through WeChat, SMS or QQ.

(4) Emergency help

Press the "Emergency Help" button, the system will send help information to all emergency contacts set by the helper, and at the same time start recording for evidence collection.

(5) Didi escort

Safety products independently developed by Didi Platform. Information on mobile phone sensors, gyroscopes, GPS, etc. Based on comprehensive analysis, the driving behavior of car owners is detected from six dimensions: fatigue driving, speeding, sudden acceleration, sharp turn, sudden braking and distracted driving.

(6) Police-enterprise cooperation

We have reached strategic cooperation with the Criminal Investigation Bureau of the Ministry of Public Security, the Institute of Traffic Management Science of the Ministry of Public Security, and public security organs of more than 20 provinces and cities such as Sichuan and Shanghai, and established working contacts with public security organs of provinces, cities and autonomous regions except Hong Kong, Macao and Taiwan to ensure travel safety.

3. After the trip: Pay attention to precision education.

Different from the traditional team safety education mode in the travel industry, Didi makes full use of "internet plus" and big data to innovate safety education mode.

Platform owners can learn order-taking skills, punishment regulations, service specifications, safety rules and other contents online through the "Didi Classroom" in the owner's App, and improve their safety level through exams.

4. After the accident: a perfect safety system-"Caring for Treasure"

(1)7X24 hour emergency response

Passenger's telephone number: 400-0000-999, owner's telephone number: 400-0000-666, and enterprise user's telephone number: 400-0000-777. Didi promptly intervened and guided, and the accident handling experts followed up the whole process.

(2) The platform actively supplements the guarantee.

Guan Ai Bao provides supplementary protection for personal injury compensation whose accidental compensation amount exceeds the relevant insurance limit.

(3) auto insurance refusal assistance.

When the vehicle insurance company refuses to pay compensation due to the terms, "Guan Ai Bao" can help the owner communicate with the insurance company.

(4) medical expenses should be paid in advance

If passengers/car owners or users are killed or injured for some reason, "Guan Ai Bao" can pay for the casualties in advance.

(5) Hospitalization visits, care and sympathy

After the injured are hospitalized, they should visit, care, follow up and provide help at any time.

(six) compensation for injuries caused by disputes between drivers and passengers.

If there is a dispute between the owner and the passenger, causing minor injuries, experience compensation will be given after verification.

(7) Humanitarian assistance for accidental injuries

For the reasonable part beyond the compensation for mental damage that the responsible party cannot afford, Guan Ai Bao will provide humanitarian assistance.

(8) Public welfare assistance for sudden death of car owners

If the owner dies suddenly during the order service, Didi will provide assistance.

(9) The driver's property was robbed.

Passengers/car owners and users' personal belongings were robbed, and after judicial proceedings, the reasonable part that the responsible party could not afford was made up by "Aibao".

Reference to the above content: Didi official website-Didi Security System