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How to do Taobao customer service well? What questions might the customer ask?
Online shop customer service training tutorial

When big sellers grow up, it is very hard to recruit and train employees. Because the store is small and mobile, Rourou and some sellers and friends around him suffer greatly, so it takes a lot of time to organize a training course. This article comes from dream weaving. Because the situation of each store is different, in the following explanation, you can sort out the attachments involved. If necessary, I can also reveal the general models used in our store for your reference. We grow up together and face difficulties together. This post is dedicated to every seller who works hard in the online shop! Basic flow of customer service work

1. reply message: function path: my Yi Bei-my summary-sales memorandum-I have two items inquired by buyers. At the asterisk, you will be prompted that there are several unanswered messages. Click Enter to display the information to be answered in the product. Click on the reply or the number of questions to enter to view the reply. It is best to click the right mouse button to open it in a new window, so as to avoid repeating all the previous operations when replying to other messages after replying to one message. Content from dedecms

2. Send a transaction letter to the customer: Method 1: Function Path: My Yi Bei-Goods Sold-Click on the Buyer's Email-Select the bid-winning notice in the template, and this function can be set to send automatically. (Choose this function path as follows: My Yi Bei-Yi Bei Butler Professional Edition-Automatic function habit setting-Automatic email to buyers-Automatically send a transaction letter to your buyers after the goods are sold. ) Method 2: Update the mailbox every five minutes or so. Every transaction, Yi Bei will send a transaction letter to the mailbox. Select the email address of the buyer directly in the mailbox and send the set fixed transaction letter format.

3. If no transaction is selected within three days after the product is photographed, a transaction reminder letter will be sent. The specific delivery method is as follows: (Note here: the store uses the online store housekeeper to manage these processes. If you don't use this software, you can also use EXCEL to realize this function. Buyers who haven't traded in the online store for 3 days will present a red font. You can right-click to send a transaction reminder, select the default client as the sending method, and click Send, and a complete email will appear (this function can be realized by setting the template in advance). Just click Send. & lt/A & gt;