Comments on Zero Defect Work 1 Recently, after work, I read The Zero Defect Work written by Mr. Wang Zhongqiu, who is known as the first person in fine management in China. The popular words and detailed cases in the book made me understand the management concept of zero defect management while accepting it.
Reading through the book, we can easily find that there is a core of zero defect management concept, that is, doing the work right the first time. Zero defect management requires doing things right the first time, and everyone insists on doing things right the first time, so as not to let defects happen or flow to the next working procedure or other positions, then the cost caused by many defects and mistakes can be reduced in the work, the work quality and efficiency can be greatly improved, and the economic benefits will be significantly increased.
Doing a good job for the first time includes three levels: doing the right thing, doing the right thing, and doing it right the first time. Therefore, to get things done the first time, three factors are indispensable. Figuratively speaking, daily management is like driving a car. First of all, the control system must be good. To ensure the smooth driving process, there must be good traffic rules to support it, that is, the security system is essential. No matter how well the control system is done, no matter how beautifully the manual of daily procedures and systems is compiled, if no one executes it, everything will be in vain.
Throughout our daily management work, our leaders constantly patrol everywhere, find "fires" and put them out in time. Arguments, fines, overtime work and groups of fire brigades running around the scene seem to have become commonplace. If we do a careful statistical analysis, we will find that most of these problems are strikingly similar, but they happen again and again day after day, and they will be solved again every time they happen. If we can always do the work well the first time, there will be no "endless troubles" and we will not waste so much manpower, material resources and financial resources to make up and remedy.
"Doing the work right the first time" is a management realm pursued by enterprises and a necessary working standard for employees. As an enterprise employee, how to get the job right in the first time in practical work? The book is summed up in twelve words: attitude, hard work, dedication, earnest, meticulous and dedication.
In the work, to improve personal performance, attitude is always the first. Zero-defect working standard means to meet all requirements and standards in the working process at any time, which is not only the internal attitude of the individual to the work, but also the embodiment of uncompromising low standards in the work. Mentality determines grades. When a person has a positive attitude, he can experience fun in his work, and then actively deal with big and small things that happen in his work, so as to achieve zero defects.
Success is inseparable from hard work, and personal efforts are indispensable to achieve zero defects in daily complicated work. From ancient times to the present, no matter emperors, generals or geniuses, their extraordinary achievements are inseparable from personal efforts. We do our job dutifully every day, but this can only be regarded as doing our job at best. If we do more than others in our work every day, we may become excellent people. Although it is only a little more effort, this "little bit" can determine your success or mediocrity.
Dedication is the personal quality that individuals show when they engage in their own leadership activities with clear goal selection, simple values, selfless interest and serious and responsible attitude. It can be said that an employee who can meet the requirements of zero defects must first be a dedicated employee, because dedication is the most perfect working attitude. Only dedicated people can find pleasure in the monotonous and repetitive work every day, devote themselves to the work with the greatest enthusiasm and ensure that any work meets the requirements and standards.
Everyone is eager to succeed in his career, but it is not enough to have the power source of "desire". We must act hard. Similarly, it is not enough to have attitude and professionalism to get the job right in the first time, but also to be serious, meticulous and focused in practical work. Zero-defect work standard requires every employee to have the excellent quality of hard work, taking things seriously and focusing on goals. Imagine a person whose desk is messy, who treats his work "almost" and always finds fault with the work assigned by his superiors. How can he meet the requirement of zero defects? Therefore, in order to do a good job the first time, every employee needs to be able to combine attitude, hard work, dedication, seriousness, meticulousness and concentration with practical work.
Doing the right thing means meeting the requirements, not being good or being the best. This is a simple truth. Doing the same thing repeatedly is a waste, an inefficiency and an obstacle to team performance and the normal development of the company. From the strategic choice of the company to the daily work of the counter, we should emphasize the concept and requirements of "doing things right the first time". The ideological system of zero defect management can be summarized in one sentence: "Sit and talk about Tao, and Tao will do." In other words, theory comes from practice, and at the same time it should guide practice. Only by putting it into practice can we achieve a high degree of consistency between theory and practice.
Thinking about Zero Defect Work 2 I recently read a book called Zero Defect Work, and many ideas mentioned in it were deeply inspired.
In fact, the concept of "zero defect" was originally 196 1 year, and there was one named Philip. Klaus' quality management expert put it forward. He pointed out that "zero defect is the only working standard of quality performance, which is the basis of improving quality so that everyone can do things right the first time." However, in the traditional concept, "zero defect" is considered as an impossible task. For a long time, people have always thought that "people are not sages, to err is human", and all "zero defects" have been denied in one sentence, so people often find various reasons to forgive our mistakes in our work.
Indeed, no one's life can be blameless, but it denies the goal and concept of "zero defect", which is the sorrow of a group. As the book says, "Doing the work right the first time is the same as doing the work right the second time and the first time 10. Mistakes are only a matter of probability, not because the first time will be different. " Yeah, what makes you think it's impossible? No one can live a life without shortcomings, but the question is: If you don't ask yourself to have no shortcomings, what is the minimum requirement for this life, 1%, 2% or 10%? In fact, no matter what percentage it is, practical experience tells us that in the end, everyone's error rate must appear near the minimum requirements. So, why not set the goal at "zero"? In fact, many mistakes are caused by some misunderstandings or omissions in our daily work. If we ignore them much, it will become a normal state or a truth in our understanding-how can we call it truth without making mistakes?
I am not a manager, but as a member of the hospital office, I can't help thinking about the current situation of our medical and health work and the relationship between doctors and patients. Perhaps medical and health work should implement the "zero defect" management model and work objectives! Because as a medical worker, any small negligence or mistake in your understanding may lead to unbearable loss of life, and such mistakes or mistakes are intolerable to us. In recent years, medical disputes show a rapid growth trend, and the relationship between doctors and patients is tense. One of the main reasons is that there are different degrees of medical defects and service defects in medical services.
If every hospital can implement "zero defect" management, every medical worker will be instilled with the goal of "zero defect", and implement "zero defect" management in all aspects and levels of medical services, strengthen training and education, continuously enhance the management awareness and sense of responsibility of medical staff, and develop a good work style, so as to truly achieve zero defect in medical care, zero communication between doctors and patients, zero complaint in quality management, and avoid defects.
Reflections on Zero Defect Work 3 I recently read the book Zero Defect Work, which was deeply touched and inspired. The book says that work attitude is always the first. Attitude determines everything, there is no unimportant job, only people who don't pay attention to their work. No matter how big or small the work is, whether it is heavy or light, whether it is as simple as machinery or as complicated as a rocket, it needs to be done seriously. In the face of work, I should have a good attitude, instead of simply thinking that this is the task assigned to me, just finish it. There is an essential difference between being willing to do a job and being willing to do a good job. What kind of attitude determines what kind of result.
So how to do a good job? You must love your job first. As a high-speed person, I have deep feelings for my work. It is not only my way to survive, but also my way to realize the value of life. As a monitor, I don't feel bored when I face familiar roads and passing vehicles every day. Instead, I keep staring at the screen and make careful inspections. I am familiar with the process of dealing with emergencies; I have long known which road sections have frequent accidents; I track the track of the vehicle meticulously; I was very kind and patient when I answered the inquiry phone. I carefully defended the smooth road, and I carefully guarded the safety of the company.
Work dutifully, every tomorrow is a new expectation, and every future is a new pursuit; Working hard, we will achieve better ourselves and gain more superb skills; If we work hard, we will calm our hearts and gain more strength. Do your duty and go forward bravely. After every effort and sweat, we will harvest a more fulfilling life, live up to ourselves and live up to our youth.