Negotiate with the operator first.

If the training institution does not refund the money, it can negotiate with the institution for a refund, and both parties make concessions to reduce the consumption of time and money cost brought by litigation.

Two, request consumer associations or other mediation organizations established according to law.

Consumers can complain to the consumer association where the consumer is located, or to the consumer association where the responsible person is located.

3. Apply to an arbitration institution for arbitration according to the arbitration agreement reached with the operator; Bring a lawsuit to the people's court.

If no agreement can be reached, a lawsuit can be brought to the court to explain the losses caused by the institution's breach of contract, request the court to judge the institution to refund the deposit or tuition fee, and may require it to compensate part of the liquidated damages. The prosecution should pay attention to the statute of limitations.

4. If the training institution has legally and contractually provided course training to consumers, consumers can't claim a refund at will.

Provisions on refund of training and education institutions:

1. If the study plan cannot be completed due to school reasons, and the students request to drop out of school and refund the fees, the school shall refund the remaining fees.

Second, before the start of school, if students apply to the school for withdrawal or refund due to irresistible reasons, such as the formal admission notice or enlistment notice issued by various institutions with nationally recognized academic qualifications, or apply for withdrawal or refund due to serious diseases, accidental casualties and other legitimate reasons, the school will deduct 5% of the handling fee and refund the remaining fees.

Three, students in school because of personal violations of national laws and regulations and other reasons can not continue to attend classes, apply for a refund, no refund.

4. Be sure to read the contents of the agreement before signing, and advise consumers to keep evidence of rights protection. Fees shall be collected in accordance with the charging items and standards approved by the administrative department of education and other relevant departments, and special bills uniformly printed by relevant departments shall be used. This bill serves as the only proof of tuition and refund.