According to the official enterprise information of Haidilao, the training content mainly includes the following aspects:
1, service skills training: including dining etiquette, service skills, service attitude and so on.
2. Kitchen operation training: employees need to master the production and cooking methods of all kinds of hot pot ingredients, as well as the sanitary management and standardized operation of the kitchen.
3. Safety and health training: employees need to know all kinds of safety measures and preventive measures, such as food safety and fire safety. , and need to master first aid skills.
4. Teamwork training: encourage cooperation among employees, conduct teamwork training for employees, and improve their mutual trust and cooperation ability.
5. Product knowledge training: employees need to know the sources, preparation methods and characteristics of various ingredients in order to better introduce and sell products to customers.
6, customer service training: employees need to master the skills and methods of communication with customers, in order to improve customer service level and customer satisfaction.
Generally speaking, the training content of Haidilao is very rich, covering from service skills to kitchen operation, safety and hygiene, teamwork, product knowledge, customer service and other knowledge and skills. Through training, employees can improve their service level and work efficiency and provide better services to customers.