1. Licensing and registration. The hotel industry needs a license and registration to ensure compliance with relevant laws and standards;

2. The Health and Safety Management Measures stipulate the health and safety requirements of the hotel industry, including room cleaning, food safety and fire safety. ;

3, service quality, management measures can stipulate the service quality requirements of the hotel industry, including reception services, facilities and equipment, staff training, etc. ;

4. Consumer rights protection. Management measures may include provisions to protect customers' rights and interests, such as unsubscribe policy and complaint handling mechanism;

5. Management and supervision. Management measures usually stipulate the management and supervision mechanism of the hotel industry, including inspection, law enforcement and punishment.

Hotel management service quality standards are as follows:

1. The hotel shall provide clean, tidy and safe rooms, equipped with basic facilities and furniture, such as beds, tables and chairs, air conditioners, televisions and toilets, and keep the facilities in normal operation and maintenance.

2. The hotel should keep the rooms and public areas clean and sanitary, regularly clean, disinfect and dispose of garbage, and provide clean bedding and toiletries.

3. The hotel should provide friendly, courteous and professional reception services, including checking in, providing tourist information and answering guests' questions.

4. If the hotel provides catering services, it shall provide a hygienic and safe catering environment and food, and provide diversified catering options to meet the needs of guests.

5. The hotel should ensure the personal and property safety of the guests, and provide safety facilities and measures, such as security access control system, fire fighting equipment, safe boxes, etc.

3. The hotel should establish a complaint handling mechanism to deal with the complaints and problems of the guests in time and solve the dissatisfaction of the guests.

To sum up, hotel employees should receive relevant training, be familiar with service processes and product knowledge, and be able to provide professional services. Hotels should establish an effective management mechanism to ensure service quality and customer satisfaction.

Legal basis:

Article 3 of the Measures for the Administration of Public Security in Hotel Industry

Manage hotels, buildings, fire-fighting equipment, entrances and exits, passages, etc. Must comply with the relevant provisions of the "People's Republic of China (PRC) Fire Protection Law", and must have the necessary anti-theft safety facilities.

Article 4

To apply for opening a hotel, you should obtain a business license issued by the market supervision department and apply to the local public security organ for a special trade license before you can start business.

Hotels approved to open, such as closing down, job hopping, merger, relocation, name change, etc. , should be in the market supervision department for change of registration within 3 days after the local county, city public security bureau, public security bureau for the record.

Article 5 To operate hotels, we must abide by the laws of the state, establish various safety management systems, establish public security organizations or designate security personnel.