The first part of boot camp

Chapter 1 Basic knowledge of recruit training

First, the five basic elements that newcomers must master

Second, the steps, principles and key points of wiring sequence

Three, the wiring requirements and operation steps of medicine and health care products

Chapter II How to Enhance the Attractiveness of Opening Remarks

First, there are often four difficult problems in the opening, so it is good to keep the order in mind.

Second, at the beginning of communication, we need to keep in mind four points.

Chapter 3 "Gift Giving" is the first key to open the door of the order.

A "gift list" for customers

Second, you should also talk about the skills of giving "gifts"

Third, under special circumstances, take four kinds of risky actions that are not "polite"

The second part is carp yue longmen, who has to get to Mishimaguan before taking up his post.

Chapter IV Product Pass-Product Training Skills of Excellent TV Shopping Companies

1. How much do you know about the product training mode of telephone shopping companies?

Second, the backbone operator, how to comprehensively improve the guidance ability?

The fifth chapter discusses customs-how to break the open gun and stab in the back.

First, what should I do if I encounter customer complaints?

Second, what should I do if sensitive issues cannot be avoided?

Third, how can you simply say "no" if you ask too much?

Fourth, encounter interference-properly eliminate disputes.

Chapter VI Efficiency-How to Grasp the Degree of Communication

First, the hotline is hot, how long is the most appropriate communication?

Second, how to communicate effectively with customers

Third, when you hang up, get off the bus and return to the customer without complaint.

Advanced novella class

The third part is how to improve the order fulfillment rate quickly.

Chapter VII Types and Characteristics of Telephone Shopping Customers

First, how many types of customers do you consult?

Second, what are the new features of telephone shopping consumption psychology?

Third, how to convince customers that you have never met?

Chapter VIII Discourse Skills and Psychological Cultivation

First, there is a lack of psychological practice and more discourse errors.

Second, how to explore the mystery of the customer's heart

Third, psychological warfare has skills, and using good things can get twice the result with half the effort.

Chapter 9 Why don't customers always say yes?

1. Why don't you tell the customer the same thing before selling the goods?

Second, customers often say yes, why reconsider?

Chapter 10 Overcoming the Effect Problem-Winning the Trust of Customers to Develop Business

First, how to deal with "what if it doesn't work"

Second, what if the customer asks for a promise or signs a contract?

Chapter 11 Breaking through Price Barriers-There is a way to break through high-priced barriers.

1. What if the customer hangs up because it is too expensive?

Second, the price problem is skillfully solved.

Third, drugs emphasize the condition and recommend a lot.

Chapter 12 Practical Skills of Excellent Operators

First, the nine skills of telephone consultation

The second five links-communication skills of medicine and health care products

Third, the consulting skills of professional doctors.

Chapter 13 Eliminating loopholes-Grasping the main points of running orders

First, eloquent, clear thinking logic.

Second, put an end to mistakes and ask for advice in time.

Third, several childish diseases that are often committed in wiring.

Next special class

The fourth part is a return visit-building a new channel for telephone shopping and sales.

Chapter 14 Return visit is a new sales channel.

First, how to establish a sales return visit file

Second, the return visit process and discourse skills

Third, what should be clear before calling back?

Chapter 15 Breaking through the obstacles of return visit and successful sales skills

First, how to eliminate the obstacles encountered in the return visit

Second, break through the biggest obstacle of return visit.

Third, the skills of matching sales during the return visit

Fourth, wiring, logistics with clever orders.

……