The training of service etiquette norms systematically introduces the basic knowledge and norms of service etiquette, which can help employees of service-oriented enterprises to improve their personal professionalism, make their words and deeds conform to etiquette, face customers freely and appropriately, create service value and enhance customer satisfaction. Etiquette will guarantee the success of service.

This book can be used as etiquette training materials for employees of various service-oriented enterprises, including banks, telecommunications, hotels, airports and airlines. , but also to provide special help for people engaged in service and service management.