What a department head thinks is an "urgent matter" may become a "sesame-sized thing" when he arrives at another department head. Therefore, in many large enterprises today, cross-departmental communication has become a very important issue. So how do the departments communicate with each other? I sorted it out below for your reference.

Ten secrets of cross-departmental communication 1: preparation before communication

Before you discuss things with your colleagues, think about some basic questions. Don't go unprepared, or you may not get what you want. The following questions should be thought out in advance:

What do you want the other person to do for you?

What do you think he will make you do?

If the other party disagrees with your proposal, are there any other options?

What would you do if the two sides didn't know each other? What will happen to each other?

Tip 2: Know the languages of other departments.

Poor cross-departmental communication is often due to "language barrier". Marketing departments and finance, production and human resources departments all have their own languages and rules. Therefore, if you want to communicate smoothly, the premise is to "understand each other's language." An important method of Secret 2 is to put yourself in the other person's shoes:

"Does this help the performance of the business department?"

"If I were him, would I accept this practice?"

"Is this method really useful?"

Cross-departmental empathy can minimize the probability of misunderstanding or communication frequency mismatch. In addition, frequent interaction helps to build a sense of familiarity with each other, making it easier for you to put yourself in each other's shoes. So it is good or bad to have dinner and chat with colleagues from other departments from time to time.

Secret 3: Openness is the best policy.

You are dealing with colleagues who have to do things for a long time. Therefore, honesty is the best policy in everything, and you should avoid cheating, concealing facts and undermining trust relationships. Once there is a lack of trust between departments, it will aggravate each other's vigilance, and they will have reservations when communicating, and even hide some important information. Honest communication has three elements:

Do not explain what is wrong;

Be sure not to argue.

Don't interrupt each other;

Smile and then smile;

Tip 4: Don't be afraid of conflict.

In the inter-departmental meeting, every supervisor will inevitably have some friction in order to safeguard the interests of his own department. Some supervisors, especially novice supervisors, often become silent for fear of choking the atmosphere to maintain superficial harmony.

Eileen Hart, a professor of strategy and organization at Stanford University in the United States, pointed out in the book "Effective Communication" that "if the management team does not have conflicts when discussing problems, the quality of decision-making will be very low." Ellinghart warned that "no conflict" should never be confused with "consistency".

Sometimes, too much harmony will not highlight your concern about the problem, and the problem will not be really solved. Therefore, Ellinghart advised managers to be gentle but firm, "Don't quit too soon or too easily."

Tip 5: State the facts and pay attention to the central issue.

The best way to focus on communication is to present concrete facts, guide people to focus on the central topic quickly and reduce improper speculation.

Brinjoya III, a professor of business administration at Darden Business School in the United States, pointed out in Harvard Business Review that facts can minimize the "human" factor in communication. In the absence of facts, personal motives may be suspected. Therefore, stating the facts "can create an atmosphere that emphasizes problems rather than personal attacks." Brinjoya III said.

Tip 6: Choose more options and be flexible.

When you negotiate across departments, don't stick to a single way, but make a variety of plans, such as putting forward 3 ~ 5 plans at a time, so that other managers have more choices.

According to experts' analysis, multiple options can make the choice no longer "black and white", managers have greater flexibility to adjust their support, and they can easily change their positions without losing face, thus reducing interpersonal conflicts in communication.

Tip 7: Create * * * and work with your goals.

Needless to say, there must be both cooperation and competition between departments. If departments want to communicate constructively, they must emphasize their cooperative relationship, and the weaker the competition, the better. The key to cooperation is unity of purpose.

As Steve Jobs, the founder of Apple Computer, said: If everyone wants to go to San Francisco, it is not a problem to spend a lot of time arguing about which way to go. But if someone wants to go to San Francisco and someone wants to go to San Diego, such an argument is a waste of time. In cross-departmental communication, four issues need to be clarified in order to reach a consistent goal:

What is the common goal of both sides?

What are the obstacles to cooperation between the two sides?

What are the resources to create the same goal?

What is the value of cooperation?

Tip 8: Respect the right to communicate with objects.

Every manager is the most powerful decision-maker in his own jurisdiction, and they expect others to respect his power. Therefore, when communicating horizontally, we must pick the right object. When communicating across departments, we must pay attention to the rank equivalence relationship between them to avoid unnecessary misunderstandings.

For example, your latest online marketing plan will be on the road next week, but the website of the information department has not been built yet. Don't rush to the engineer in charge at this time, you should go to his supervisor, coordinate and find a way to solve it.

Tip 9: Make good use of humor.

When you have to state facts that may offend others, or convey difficult information, you'd better keep the other person's face and convey these information in a relaxed or humorous way, which is helpful for positive communication. Four taboos in the use of humor;

Don't talk about each other's families;

Don't attack personally;

Sensitive topics that do not involve the organization;

Humor is moderate, from point to point;

Prompt 10 to ensure the communication message is correct.

When you have finished cross-departmental communication on a project or topic, you must go back to your own department and clearly convey the latest progress and information to your subordinates. Many times, matters decided by inter-departmental meetings have to be implemented by front-line personnel of various departments.

Therefore, it is necessary to ensure that all information is conveyed correctly, so that hard-won knowledge will not be greatly discounted. In order to ensure the correctness of communication information, managers can use the following methods:

Repeat the main contents of communication to the other party;

Put forward what you don't understand by clarifying;

Try not to interrupt each other when talking about key issues;

As a company employee, I understand the importance of a United collective to the company. As long as all departments strengthen communication and then integrate their professional knowledge, they can bring huge benefits to the company. Only when everyone gives full play to their own strengths and forms a situation in which other members of the team complement each other, can we show the comprehensive competitiveness of the whole team and better promote the development of public enterprises.

In the process of training, teachers explained how to communicate effectively from all angles and aspects, and proved it through detailed cases. Why communicate? How to communicate? How to break through communication barriers? These questions are presented by the teacher in the form of jokes. Let's spice up the subject. While answering these questions, we understand how to communicate effectively. Communication is actually not difficult, the key is to master communication skills. We usually understand less and argue more in the communication process at work. This not only wastes time, but also can't solve problems and improve work efficiency. Therefore, it is very important to express yourself in an orderly manner. Let yourself understand and the other party can hear clearly, so as to achieve effective communication.

It is also extremely important to "give others more words of care, understanding, praise and happiness" in communication, and it is also a lubricant in interpersonal communication. In our daily work and life, there are many criticisms, accusations, complaints and dissatisfaction from the outside world, but these are not what we are most eager for. We are eager for recognition, affirmation, encouragement, praise and care from the outside world. These are the motivation for us to keep forging ahead and the catalyst for us to constantly improve our inner morale.

Through this study, I learned that to be an excellent employee, we should adjust our working mentality, work happily, contribute silently with a high degree of professionalism, have a pragmatic and serious working attitude, and love our work diligently. As a member of the company's engineering center, we should actively improve our work deficiencies, constantly show our enthusiasm and wisdom, and create a better working environment for the company and ourselves. ?