Training time and contents include, 1, explanation of hotel professional ethics. 2. The post must be gfd, which is polite. 3, understand the hotel staff disciplinary regulations. 4. How to get in and out of the hotel correctly?

Hotel front desk needs to know the job responsibilities of front desk and receptionist. Understand and remember the room price and various discounts, offers and discount rights. Familiar with all kinds of notices, reports, forms and notebooks at the front desk. Remember the list of main units and business rooms. Remember all kinds of business terms, system codes and payment methods. Understand the facilities, equipment, instructions and methods used at the front desk.

When guests come to the front desk of the hotel, they will smile and ask about the required room type, and quote the price of the specified room type to the guests. If there is an agreement unit, you can check the agreement price of the unit in the computer. After the business is settled, write the check-in notice, make the room card, collect the deposit, and notify the room number to the room card after the formalities are completed.

At present, the switchboard and front desk in many hotels are combined into one, so you often have to answer the phone. For example, if the guest has any questions or needs, you should convey them to the waiter in time. There are also external inquiries about room type, house price, address and so on.