Summary of Administrative Personal Work 1 20xx year is coming, and a new year is coming. In 20xx years, the whole hotel has made great achievements in both business performance and comprehensive quality of personnel. As one of the key departments of the hotel, the administration department should recruit personnel, implement quality inspection, design and produce corresponding contents in various activities, and also deal with various inspections by health bureau, fire center, CDC, social security and other organs. There are many things to do, but in 20xx years, under the leadership of the general manager, every employee in the administrative department has made painstaking efforts and done all the work with the utmost effort. The specific work is summarized as follows:
I. Personnel recruitment
The primary problem of 20xx is that it is difficult to recruit. Whether it is a fast food restaurant or a comprehensive hotel, the phenomenon of labor shortage appears to varying degrees. In the first half of the year, it was difficult to recruit employees in the actual work of the hotel. If it is a large-scale reception, it needs the assistance of relevant logistics department personnel. Until 10, on the basis of salary adjustment, the recruitment situation of employees has improved, and the embarrassing situation of "there is a demand for meals and no reception" has been solved accordingly.
Second, strengthen training and improve the quality of employees.
Training is an effective means to improve the quality of employees. 20xx years, hotel intensive training. Through internal training and external training, the administration department organized a special training for all hotel employees. Among them, external training reaches 18 class hours, and internal training (including department manager training, pre-job training and on-the-job training) reaches 16 class hours.
Pre-job training: The Administration Department will conduct induction training for new employees in April; In June, 5438+00, the training scope was expanded, and the employees who were less than 1 year were retrained in job responsibilities and related systems.
On-the-job training: In combination with the actual problems and deficiencies in hotel development, employees are trained in service awareness, polite hospitality, fire safety and other knowledge through internal training (Administration Department) and external lecturers (Golden Housekeeper: Teacher Chen Xuan's hotel professional image, Teacher Liu Mengjiao's new breakthrough, and Teacher Wang Ge's team communication), so that employees can explain, comment and communicate. In addition, for the hotel to apply for three-star, combined with foreign training teachers, arrange gfd, beauty salons and other courses to effectively build the hotel's quality service.
Through training, the overall quality of employees has been improved. From the perspective of skills training and gfd training, it is obvious that employees are more enthusiastic about the latter. Therefore, in 20xx training, we will purposefully increase the number of exchanges with employees to understand the psychological characteristics of adult employees, and adopt diversified teaching methods, such as demonstrations, movies, slides and projected images.
Third, institutionalized construction.
In order to improve the management level of the hotel to a new level, in 20xx, the hotel also conducted strict assessment on the attendance and performance of department managers, and also conducted strict management on the quality inspection of the hotel, insisting on quality inspection every Friday and implementing the policy of rewarding and deducting points. The formulation of these systems has strengthened the management of personnel at all levels and played a good role in "managing people with systems". Hotel staff's mental outlook, environmental sanitation and many other aspects have been improved to a higher level.
At present, all kinds of rules and regulations such as duties, regulations, methods and procedures issued by the hotel have clear standards for each employee's post, duties and objectives, and punish those who exceed and violate them accordingly, so that every job and every work link has rules to follow.
Fourth, implement the listing of three-star hotels.
At the 20xx annual staff meeting, the hotel proposed to complete the "one listing", that is, to submit an application for "three-star foreign-related tourist hotel" to the relevant departments. In the whole year's work, the hotel has consistently created a sense of quality service for all employees and strived to create three-star standard software. Thanks to the efforts of the general manager and managers at all levels, the hotel passed the inspection and evaluation of three-star foreign-related hotels in less than one month after submitting the application, which greatly improved the visibility of the hotel.
V. Annual Marketing Activities of the Hotel
It is the basic premise of the hotel's survival and development to improve its popularity and cultivate its regular customers. Because many hotels have been opened this year, the problem of tourists is very serious. In order to ensure the normal operation of the hotel and increase its operating income, the hotel launched a full-staff marketing campaign in 20xx and formulated a set of full-staff sales incentive scheme, which made the hotel show a good situation that everyone cares about sales and everyone participates in sales.
At the same time, in view of the shortage of rooms for receiving large conference teams, the hotel has cooperated with hotels of the same grade and scale for many times, which not only increased the benefits for the hotel, but also strengthened the communication between the hotel and the same industry, reflecting the spirit of cooperation of the hotel.
In order to prevent the hotel from being confined to Zhoukou city, the administrative department signed a reservation agreement with two websites to increase room sales through various channels.
The hotel launched a large-scale photo exhibition in June, which was promoted through external advertisements and content promotion. In July, a series of promotional activities were launched: daily special dishes for catering, consumption of alcohol and tobacco, official healthy dishes, special rooms for 68 yuan/room/day, delivery of iced mineral water during check-in, and delayed check-out until 3 o'clock; The external publicity of the wedding banquet and birthday banquet in August, in conjunction with the wedding banquet company, was carried out in the downtown area in the form of banners, brochures and on-site signing. , expand market awareness; In February 65438, a series of catering promotions were launched. If the consumption exceeds 100, 20 yuan will be given, and health porridge and special gift boxes will be given to stimulate catering consumption and increase hotel turnover.
VI. Corporate Culture Construction
1. Set up a hotel art troupe to provide programs for various receptions in the hotel. In this way, not only the employees have the opportunity to display their talents, but also the hotel's conference and banquet reception brands have been widely publicized and recognized.
2. Diversification of employees' birthdays: On the evening of dinner in February, the hotel specially customized a birthday cake and invited all employees * * * 12 to celebrate their birthdays together; In April, employees who celebrated their birthdays were organized to go on an outing. At the same time, give gifts to employees who celebrate their birthdays every month, so that employees can feel the warmth of the hotel family and promote the cultural construction of the hotel.
3. Organize various staff group activities: In April, we cooperated with the Ministry of Security to organize a two-week military training for all hotel staff, which greatly improved the fighting capacity of employees and the image of the hotel; A staff sports meeting was held in May. Through skipping rope, tug-of-war and other sports, the cooperative spirit of employees was greatly stimulated and the team cohesion was enhanced. In late May, we will hold an employee skills contest and an essay contest (if I am XX) to encourage employees to make continuous progress through writing and speaking. In August, we selected 12 outstanding employees from various departments according to the monthly selection results and daily work performance, and organized them and their families to take a four-day tour in Rizhao, Qingdao. /kloc-cooperate with the Ministry of Security to organize all hotel employees to conduct fire fighting training in October to strengthen fire safety awareness.
Seven, reasonable adjustment of the salary system, and constantly improve the welfare of employees.
Hotel management should always adhere to the people-oriented management concept. Without a stable, efficient and conscientious staff, there will be no quality guest service. 20xx 165438+ 10, the hotel carried out the second adjustment and reform of the employee salary system, raised the basic salary of employees and rationalized the salary of employees in the catering department. This adjustment has greatly improved the enthusiasm of employees and strengthened the construction of the workforce. The turnover rate of employees decreased significantly compared with last month, and some old employees returned to work in hotels.
Eight. Existing problems and deficiencies
1, the overall level of staff quality is not high, and the training and supervision of departments are not in place, which makes the service quality sometimes low, the service awareness sometimes weak, and guest complaints sometimes occur.
2. The implementation of rules and regulations is not firm enough, and there is a phenomenon of arbitrariness and taking care of face, and it is not really rewarding diligence and punishing laziness. There is still a phenomenon of doing well and not doing well. The management mechanism needs to be further improved.
3. Quality inspection is not effective. The quality inspection work in 20xx years is only aimed at the health of the department, and does not check the work and service.
4. All departments have problems of lax management and poor execution, and the overall customer service level needs to be improved. In addition, the work arranged by the leader could not be carried out due to external factors, and it was not reported to the general manager in time.
5. Need to increase communication with relevant departments. In 20xx years, many receptionists did not communicate carefully, which caused the leaders to ask some detailed questions and could not answer them.
Summary of Administrative Personal Work 2 With intense and busy work, 20xx years passed quietly. Under the correct leadership of the company leaders and office leaders, and with the joint efforts of all the staff in the office, we successfully completed all the tasks throughout the year.
20xx is a special year for the company. As the company's production is gradually on the right track, the company's management is gradually standardized, which requires our office staff to start from fine and meticulous work, do their own work better and more meticulously, and turn the office into a strong backing for the company's production and life. Looking back on the work in the past year, there are both successful experiences and insufficient lessons. In order to carry out the work more smoothly and achieve better results in the new year, the gains and losses of the work in the past year are summarized as follows:
I. Overview of work contents
In my 20xx years of work, I mainly conducted meetings, documents, publicity, contracts, systems, seals, files, reception, sending and receiving documents and newspapers according to the arrangement of the director, specifically:
1. Assist the director of the office to establish various work systems of the department, timely convey instructions and reports to superiors, and timely feedback and implement leadership instructions.
2. Be responsible for secretarial, information, confidential and confidential work in the office, and do a good job in collecting and sorting office files.
3. Be responsible for the registration, distribution and filing of the company's red-headed documents.
4. Sign, organize, keep and send foreign official documents, letters, mails, newspapers and letters.
5. Be responsible for the registration and signing of the company seal.
6. Be responsible for the registration of the value, expenses and diary of the canteen meal card.
7. Take minutes of meetings and receive visitors.
8. Do a good job in the monthly attendance of office staff, security personnel, management personnel and the salary payment of financial personnel.
9. Cooperate with the supply department to print, countersign and file the material purchase contract.
10. Responsible for inspecting and supervising the hygiene work of office buildings and offices of various departments.
1 1. Do a good job in temporarily replacing leaders and office directors.
Among them, file management in order to make the company's file management orderly, improve the efficiency and quality of file processing, and promote and improve the efficiency of company management, in the file management work in the past year, files were classified and filed according to their categories, dates and importance, and each classified file was marked, and a detailed registration account and filing work were established, which greatly improved the access efficiency of various files.
In the publicity work of 20xx, under the guidance of the director, we aim at better reception work and creating a good reception environment. According to the actual situation of this year's safety month, fire month and xx flu, we will publicize everyone in the form of words, adding luster to the company's image. The production coordination meeting was arranged by the director. I attended the production coordination meeting every morning on behalf of the office. At the meeting, I carefully recorded the requirements put forward by the staff of each team for office work, and reported to the director in time to try to solve the problem that day and make the office a strong backing for production.
Under the leadership and arrangement of the director, I began to be the main person in charge of the daily and monthly budget accounting of the canteen from this year 10. In order to improve the quality of meals in the canteen without losing money, under the guidance of the director, I made a detailed accounting of the cash receipts and payments of employees' card punching expenses, made the monthly statement clear, made reasonable cash expenditures in the canteen, and made the office a strong backing for employees' lives. Seal registration In order to standardize the management and use of seals and ensure the safety, seriousness and effectiveness of seal management, I made a detailed record of seal registration in 20xx, and supervised the seal users to sign carefully, and reported it to the company leaders to confirm the signature in time. Now the seal registration of 20xx has been completed and filed.
Second, the attendance situation
In order to standardize the attendance of company employees, under the arrangement of the director, I undertook the attendance work of office employees in xx, and hung the attendance sign-in form on time every morning and afternoon to supervise everyone to sign in on time seriously. Attendance is not a big deal for the company, but I think it is very important, because it is the minimum standard for everyone, so I will do this work more seriously in 20xx. Contract Signing In order to ensure that every piece of equipment and materials purchased by our company can be guaranteed and durable, the company signed xx material contracts, 5 engineering contracts, 6 large-scale equipment contracts and xx other contracts this year through written contracts arranged by leaders. For the signing and printing of these contracts, according to the requirements of signing contracts, I carefully handled the signing procedures one by one, and kept the files and accounts properly so that all kinds of contracts could be preserved.
Third, shortcomings and deficiencies.
I am also very aware that I still have many shortcomings and deficiencies, and my business level needs to be improved. I need to do my work better. This kind of self-summary, criticism and guidance from leaders and colleagues is very necessary for my future improvement. My shortcomings and deficiencies are summarized as follows:
1. In the process of assisting the management, I lack bold communication and initiative. In the future, I will strengthen my study, constantly improve my level and constantly sum up my experience in my work.
2. Less communication with colleagues and insufficient concern for colleagues. Specific performance:
(1) Lack of communication with colleagues;
(2) Not paying enough attention to colleagues at work. Colleagues have pointed out my shortcomings in this respect, but I also pay attention to correcting my own shortcomings, and further efforts are needed.
Fourth, review the work during this period.
Thought, study and work have made some progress and grown a lot, which is inseparable from the support of leaders and the help of colleagues. Express heartfelt thanks to the leaders and colleagues! But I also deeply feel my own shortcomings, and I still need to learn and hone. Therefore, in the new year, I will continue to firmly stand on my post, constantly learn and improve my work level, and make due contributions to the booming company.
Summary of the work of three people in administration for 20xx years, under the correct leadership of the company's leaders, our work revolves around the company's business policy, purpose and benefit objectives. The administration department firmly grasps the key points and closely follows the company's various work arrangements. Attach importance to the central role of the administration department as a connecting link between the preceding and the following, connecting the left and right, and coordinating all parties, and make positive contributions to the successful completion of the company's annual objectives and tasks. In order to sum up experience, continue to carry forward achievements and overcome existing shortcomings, we will briefly review and summarize the work in 20xx as follows, and invite leaders to criticize and correct me:
I. Personnel management
According to the actual needs of the company's departmental positions, a group of employees are recruited reasonably to equip each position. Standardize the personnel files of all departments and file them, strictly review the files of all employees and fill in all incomplete materials. At the same time, it is necessary to strengthen internal training management.
Second, administrative affairs.
1. Two factory inspections were conducted this year, mainly due to the small factory area and insufficient interview training for on-site employees, which made the factory inspection results need to be improved.
2. Do a good job of ISO re-certification to ensure that ISO certification is passed. Through this ISO certification, we realize that there are still many deficiencies in our management and the coverage of ISO is not comprehensive. In the coming year, the administrative department needs to strengthen the training of ISO management system in various departments.
3, logistics work to let employees use healthy food.
Third, the management and operation of the company.
1. Comply with the development of the market and formulate corresponding management systems according to the requirements of the company. Improve the company's existing system, so that all work can be followed by laws and rules. Communicate with all departments of the company in time in daily work.
4. Gradually improve the company supervision mechanism. There is a good saying: employees will not do what you ask, but only what you supervise. To this end, the supervision and management of employees have been strengthened this year.
3. Strengthen team building and build a team with comprehensive business and high work enthusiasm. As managers, we should give full play to their subjective initiative and work enthusiasm by fully observing people's strengths, employing people's strengths and gathering people's strengths. Improve the overall quality of the team and establish a new image of the company that is pioneering, innovative, pragmatic and efficient.
4. Do a good job in next year's work with high quality and high efficiency to ensure safe production and reduce safety accidents.
5. Fully guide employees to take responsibility and understand their own responsibilities. It is necessary to gradually clarify the responsibilities of various departments and ask everyone to take the initiative to take responsibility.
Fourth, the gains from work.
Understand the priorities, complete the work assigned by the leaders, and achieve "upload and release". Get along well with colleagues and be able to actively cooperate and assist other departments to complete their work; The adaptability to work has been gradually enhanced, and a lot of experience has been accumulated for later work.
Shortcomings in verb (abbreviation of verb) work:
Over the past year, with the guidance of company leaders and the strong assistance of various departments, the administrative department has made certain achievements. Although we have made some achievements, there are still many shortcomings, mainly in the following aspects:
1. Because the work of the administrative department is always meticulous, we subjectively hope to finish every job best, but due to the limited manpower and energy, we can't do everything perfectly.
2. I don't know enough about the work of various departments of the company, and I don't have a comprehensive understanding of the existing problems, so I didn't play a sufficient role as a staff assistant to the leadership decision.
3, grasp the system implementation is not enough, the company's affairs are more complicated, and the basic inspection is not in place, so there is a certain phenomenon of emphasizing system construction and neglecting system implementation.
4. I don't know enough about other professional businesses of the company. All these need to be solved in my future work. Work care is still lacking; Although the work efficiency has improved, I feel that sometimes the cooperation between departments is still lacking, and the work efficiency is not the fastest! The next personal work plan will be constantly improved according to the shortcomings in the previous work, improve self-awareness and work efficiency, and strive to do everything in the work!
Generally speaking, the work of 20xx is conscientious, although there are some shortcomings, but all this is believed to pass away with the arrival of 20xx. I am very grateful to the company leaders and colleagues for their support to my work. In the next year, I will do better and play better in the position of executive director! I hope the company leaders and colleagues will supervise my work.
Summary of Administrative Personal Work 4 Since I joined as an administrative secretary on May 8, * *, I have learned a lot of knowledge that is not available in books and applied theoretical knowledge to practical work. During the three months of work, I was deeply touched and benefited a lot. The following is my work summary and plan during this period:
I. Summary of work since joining the company:
1, let me deeply understand the importance of interpersonal relationships. In my usual work, I learned to communicate with different people and improved my personal communication ability. On the one hand, we should deal with all kinds of interpersonal relationships with people at all levels (leaders and employees) within the company; On the other hand, we should do a good job in communication and contact with external government personnel and outsiders, because a lot of work can only be completed in negotiations with them.
2. The secretary is the link between the preceding and the following, and plays an important role. Therefore, in many cases, communication with leaders and departments should be timely and accurate in order to complete all the work efficiently. For example, when a department reports documents or materials to the department manager's office, it is necessary to let the leaders know in time. Then, no matter how busy you are at this time, you should send the documents or materials to the leaders at the first time. Otherwise, it is likely to miss the timeliness of work and cause unnecessary losses. On the other hand, when the leader has a temporary and urgent notice or meeting, he must quickly hand over the arrangement of the leader to all departments and prepare the required items or materials.
3. Have certain psychological endurance at work. Sometimes the work will be very busy and complicated, which will make people upset or even upset. At this time, we must have certain psychological pressure resistance and adjustment ability. Faced with this situation, I will adjust myself and comfort myself: no matter what I do, I will encounter difficulties and pressures of one kind or another, but think about it, why can't I do what others can do? Therefore, the key is to learn to find reasons on yourself. In fact, with the training of time, my mastery of work has unconsciously become like the process of a baby slowly growing into a child and then slowly growing up.
At work, what I think I can't do is to lead the work arranged by various departments. Many times, all departments were not urged in time, which led to the failure of all departments to finish their work on time. In view of this, I will communicate with the quality inspector in time in the future work, and * * * will supervise the work in place.
Second, according to the work requirements and characteristics, make a work plan for yourself:
1. Actually, work is also a learning process. After mastering the essentials of work, I need to study all aspects of work skills harder, constantly enrich myself and let myself grow.
2, in the work, also want to be careful. Especially in foreign documents, a typo and a mistake are not tolerated, because these all represent the image of the company. I know I can't do this well sometimes, but I have made up my mind: I must always tell and remind myself to do things seriously, because there is no room for carelessness in my work.
3, secretarial work In fact, many times, we also have to share problems for the leaders. Especially at the reception desk. During these three months' work, I also received many outside government officials and outsiders. For these people, I want to share the worries for the leaders, and I want to know who the leaders are willing and must receive, and who can solve things if the leaders don't receive themselves. When you don't know, in the face of guests, on the one hand, you should do a good job of reception, pay attention to speaking skills, and do not say death without losing etiquette; On the other hand, we should ask the leaders skillfully in time to understand their wishes. However, we need to know more about this in the future.
4. Maintain professional ethics and keep company secrets and important news secrets. Many times, when outsiders inquire about or ask me to provide the phone number or internal information of the company's leaders, I must be cautious and ask for instructions from the leaders when necessary to avoid unnecessary troubles and losses to the company and leaders.
The above is my most profound summary and plan in the past three months.
I hope the leaders will give me more advice in the future work!