Self-inspection report is a report style of self-inspection aimed at the problems existing in the implementation of a certain work in a certain period of time. The following is the self-inspection report on the work of credit cooperatives (6 selected articles), please refer to it!
Self-inspection Report of Credit Cooperatives 1 In order to implement the special treatment of municipal credit cooperatives, our department has carefully studied and understood the Notice on Implementing Special Treatment of Cases and Taking Effective Measures to Prevent Bank Case Risks (Y.J.T. [XX] No.6), the Notice on Strengthening the Prevention of Operational Risks (Y.J.F. [XX] 17) and the special treatment of commercial banks and rural credit cooperatives. Fully understand the significance of this special treatment work, make clear the importance and necessity of implementing rules and regulations and operating procedures, further understand the harmfulness of violating rules and regulations and operating procedures, and carry out self-examination in combination with your own situation. The self-inspection is now reported as follows:
First, strengthen the ideological defense.
I can consciously and actively study the national financial policies and regulations and the spirit of the documents issued by the Associated Press, strengthen the study of political theory and strengthen the ideological defense.
The first is to raise political awareness. I can thoroughly study Theory of Three Represents Theory, establish a correct political direction and firm political stance, keep a clear head at all times, gain a firm foothold in the face of big problems and stand the test of big storms. Second, we can take care of the overall situation, not be moved by immediate interests, think about problems and do work from the perspective of the unit, resolutely say and do things that are not conducive to the overall situation, and resolutely complete the tasks assigned by the club. Third, regardless of personal gains and losses, when there is a contradiction between personal interests and collective interests, the collective is the most important, and personal interests should be unconditionally obeyed. Fourth, we can strengthen the cultivation of our own sense of love and dedication, further enhance our sense of service, achieve "doing one line, loving one line and specializing in one line", consciously accept the supervision of customers, carry out criticism and self-criticism on a regular basis, and be a qualified client.
Second, abide by the rules and regulations.
First, in accordance with the national financial regulations, relevant laws and regulations and cash management regulations, specifically handle the receipt, payment and transfer of cash and valuable documents, correctly handle the exchange of broken coins, strictly control the inventory limit, and timely allocate and remit cash. Second, we can consciously strengthen counter supervision, strictly examine the elements of vouchers, do a good job in anti-counterfeiting, and accurately and timely prepare various cash statements and transfer plans. Third, we can adhere to the system of rolling accounts, correctly use relevant registers, and make accounts, accounts and payments consistent; Handle long and short bills in strict accordance with regulations, and report any errors in time. Fourth, we can strengthen warehouse management, adhere to key management, clarify the division of labor, and achieve the "six noes" standard; Observe the "four pairs" system and manage the warehouse as required. 5. The teller card and password can be properly kept in strict accordance with the relevant provisions of the Measures for the Administration of Teller Privilege Cards in Comprehensive Business System of Fujian Rural Credit Cooperatives, so as to ensure strict custody and compliance in operation. Sixth, we can continuously enhance our awareness of prevention and implement "three defenses and one guarantee"; Seriously memorize the anti-theft and anti-robbery riot plan, master and use all kinds of preventive devices skillfully, keep a clear head at all times, and protect the property safety of credit cooperatives.
Third, rigorous work and life style.
In terms of work style, the following four points have been achieved: First, the word "real" has been highlighted. Do not engage in formalism and make superficial articles; The reported figures are based on facts, not fabricated out of thin air. Report work should dare to tell the truth, don't talk big, don't cheat, let people believe what they say and make people feel at ease. The second is to remember a word "fine". Do a good job in the exchange and sorting of large and small bills and damaged coins, so as to be accurate, neat and clean, and tie and untie them in time; In strict accordance with the vault storage system, do a good job in warehouse storage to ensure that there are no omissions. The third is to be "fast". Do not procrastinate in completing tasks, handle business quickly but not urgently, and improve work efficiency on the premise of ensuring quality. The fourth is to be "strict". Strictly implement various rules and regulations, dare to correct violations of discipline, and consciously safeguard the interests of the unit.
In terms of life style, we can keep in mind the teaching of "self-respect, self-examination, self-vigilance and self-motivation", strictly restrain ourselves with work discipline, and build an ideological defense line against corruption and change. Oppose money worship, hedonism and extreme individualism, firmly establish a sense of "ordinary", be loyal to "ordinary" posts, maintain a "calm" mentality, be willing to live a "plain" life, work diligently and be an upright person.
Fourth, there is a problem.
First, the research is not deep enough. For example, the study of political theory only focuses on the study of unit organizations, and we only know the surface of many policies, laws and regulations, but we don't know the content; In business, I only pay attention to cashier's work, and I am not active enough to learn other economic knowledge, and I don't want to learn. Second, the work is not active enough, and sometimes I just want to get by, not too hard. He is unwilling to take the initiative to intervene in other jobs except the cashier's job. Third, the work lacks innovation and is step by step; A lot of work is just to learn from others, not to study, not to study, not to summarize, and to do things by experience and subjectivity. Fourth, there are weak links in the implementation of internal control system, lack of mutual trust among colleagues, and the implementation of "four pairs" system is not comprehensive enough.
Fifth, the direction of future efforts.
First, persist in studying, constantly "recharge", focus on strengthening the study of political theory, build a strong ideological defense line against corruption and change, and be alert to the erosion of various corrupt ideas. Second, it is necessary to strengthen the in-depth analysis of fraud, theft, robbery and gun-related cases in financial institutions, draw lessons from them, always sound an alarm for themselves, and further improve their awareness of safety prevention and self-prevention. Third, it is necessary to further deepen the study of "Rules for Handling Staff Violation of Rules and Discipline in Fujian Rural Credit Cooperatives" and truly implement the internal control system.
Self-inspection report of credit cooperatives 2 According to the relevant requirements of the self-inspection of new loans invested by county credit cooperatives, our agency conducted self-inspection on new loans in a timely manner, and now the self-inspection report is as follows:
First, set up a self-inspection team to convey the inspection plan.
The Bank has set up a new loan self-inspection leading group, with Director Liu X as the leader and Deputy Director Liu X as the members. Seriously study the new loan inspection plan and organize a special person to be responsible.
Second, seriously self-examine and truly reflect.
1. By August 28th, 20xx, the whole society had increased loans by xx billion yuan, including small loans for farmers, loans for small and medium-sized enterprises, loans for production and consumption by automobile mortgage and other individuals.
2. 1-8 months, there were only 1 new loans with a single loan exceeding 5 million yuan, which was a loan of 8 million yuan issued by xxx Co., Ltd. on xx, xx, with a term of 1 year. The loan method is mortgage, and the loan purpose is to buy steel, which is in line with its production and business scope.
3. All new loans of our agency, except for small loans of farmers, are operated in accordance with the requirements of "three methods and one guideline", and are paid independently or by entrustment according to the purpose of funds provided by the borrower, and the borrower's loan purpose is consistent with its production, operation or consumption scope.
4. At the beginning of the year, strictly control the credit rating of enterprises with "two highs and one surplus" and backward production capacity. So far, we don't have credit rating enterprises in "two highs and one surplus" and backward production capacity industries.
III. Future Work Plan
The results of the self-inspection of new loans did not find that they flowed to "two high and one surplus" and backward production capacity industries. However, our agency still requires the whole society to strictly implement the "three methods and one guide" and other relevant regulations when handling loans in the future, and timely flow credit funds to small and medium-sized enterprises, agriculture, rural areas and people's livelihood economy to ensure the smooth implementation of a prudent monetary policy.
According to the implementation plan, under the organization of social leaders, I used my spare time to carefully study the Interim Measures for the Responsibilities of Accountants, Cashiers and Checkers of XX Rural Credit Cooperatives, the Detailed Rules for the Implementation of Accounting Cashier Punishment of XX Rural Credit Cooperatives, the Detailed Rules for the Administration of Public Security of XX Rural Credit Cooperatives, the Measures for the Assessment of Management Indicators of XX Rural Credit Cooperatives and the Operating Rules for Accounting Cashiers of XX Rural Credit Cooperatives. Rules, regulations and operating procedures such as Measures for the Implementation of XX Rural Credit Cooperatives' 20XX Annual Financial Expense Management, Detailed Rules for the Implementation of XX Rural Credit Cooperatives' Cadres and Workers' Labor Management and Violation Punishment. Through study, I have deepened my impression of various rules and regulations and operating procedures. With reference to the relevant regulations, I reviewed my work, study and life one by one in the past year, with the aim of finding out the loopholes and weak links in the operation, filling the gaps in time, rectifying them in time and gradually improving them. Next, I make a comprehensive self-examination of my work, study and life.
I. Commercial aspects
1, for more than a year, I served as the chief accountant of XX Rural Credit Cooperative. Under the leadership of the director, be responsible for the accounting and cashier work of the unit, and coordinate and straighten out the relationship between internal positions. However, it is not good enough to report the work of accountants and cashiers and the thoughts and behaviors of back office staff to the director frequently, and it is not enough to provide information to the director in time. In order to standardize the accounting and cashier work within the jurisdiction, with the development of business, according to the new business operation process and norms, combined with the actual situation of this institution, the corresponding unified operation norms can be formulated in time to strengthen internal management. However, due to the shortage of staff in our agency, it is impossible to organize accountants and cashiers to concentrate on business training. Some regulations can only be distributed to all outlets in written form and handed over to everyone for their own study, which easily leads to inconsistent understanding of business operations by backstage personnel and weak ability of individual positions.
As an accountant in charge of credit cooperatives, I am not only an accounting counselor, but also a second-level inspector. Can pay special attention to the implementation of various internal control systems, at the same time, timely find, answer and solve difficult problems encountered in business, and do a good job of counseling in advance. Can insist on accounting guidance and inspection at least once a month, find problems and weak links in the work in time, put forward rectification opinions in time, urge the parties to take active measures to prevent and rectify, and report the problems found to the director in time, get the support of the leaders, and make the implementation of various systems more in place. However, sometimes due to busy affairs, unreasonable time arrangement and limited time, the intensity and depth of accounting guidance and inspection for outlets are not enough. According to the relevant system of Associated Press, combined with the actual situation of our society, the examination score table is compiled, with clear rewards and punishments. At the end of the year, rewards and punishments will be given according to the scores, and accountants and cashiers will be encouraged to do their jobs well.
3. As an accountant in charge, I can carefully calculate all financial income, strictly manage costs, carefully organize accounting, correctly reflect and evaluate operating results, and provide data for the director's business decision.
4. Carefully manage the important blank vouchers in the whole jurisdiction. Be able to register and issue important blank vouchers at outlets in strict accordance with the process of collecting important blank vouchers. Reasonable arrangement of outlets and inventory. Adhere to the reconciliation at least once a month to ensure that the use and sales of vouchers are orderly and regular, and avoid loss.
5. Be able to do the following daily work in accordance with the regulations of the system: 1. Correct extraction of various expenses; Second, do a good job in the collection, registration and custody of subpoenas and accounting files at various outlets; Third, on the interest settlement day, do a good job in the counseling and post supervision of interest settlement at various outlets; Fourth, check internal accounts in time, and urge accountants to check internal and external accounts, general ledger, current accounts and account balances; Fifth, it can complete the preparation of various accounting statements in time and accurately. Sixth, make a detailed financial revenue and expenditure analysis every quarter to facilitate the director's business decision.
6. Be able to strictly abide by implementation of accounting, cashier, settlement and other financial systems and accounting and cashier operation procedures, adhere to the basic provisions of 16 in accounting work, and ensure that accounting is consistent with five noes and six.
7, can strengthen the management of internal funds and fixed assets, sporadic small assets. According to the actual situation, set the inventory limit of each outlet reasonably, and minimize the occupation of cash assets on the premise of ensuring the safety of funds. In accordance with the relevant provisions, the management of fixed assets purchase and construction projects can be strengthened, so that there are plans, deliberations and approvals. Make regular inventory of fixed assets and strictly control the scale of fixed assets. However, idle fixed assets cannot be revitalized or disposed of in time, such as the commercial and residential land located in Xinxu, XX, which has been idle for many years and has not been properly disposed of. For microcomputers, terminal equipment, various machines and tools and other sporadic low-value consumables, accounts, books and cards can be established with reference to the management of fixed assets. However, these items cannot be registered in time after being transferred between outlets or recipients due to actual needs, and some items cannot be disposed of in time after being damaged.
8, can strictly abide by the financial discipline and financial system, all expenses are carried out according to the standard, and the financial expenses that need to be reported for approval can only be charged after approval by the Associated Press; Reimbursement of expenses shall strictly implement the system of double signing by the manager, the witness and the supervisor to ensure that each expense is true and compliant. Accounting treatment should be carried out in strict accordance with the accounting system to ensure the correctness and clarity of accounting treatment. For those who violate the financial system, they can adhere to principles, dare to resist, reflect and report in time, and consciously safeguard financial discipline.
9. With the continuous development of credit cooperatives' business, the business level has been continuously improved. I know that if you want to do a good job in accounting, you must have familiar business knowledge in order to do a good job in accounting counseling. Therefore, while I am proficient in basic skills, I pay attention to learning new business knowledge and constantly improve my business level; Familiar with accounting, cashier and other systems; Learn relevant computer knowledge in time and master computer operation, application and management skills.
10, can be responsible for the registration of credit cooperatives' documents seriously, register in time and draft implementation opinions, and carry out relevant treatment according to the instructions of leaders on time and in quantity. Do a good job of binding and filing for future reference on a regular basis.
1 1. As a member of the credit approval team, I can actively participate in the credit approval meeting, listen carefully to the relevant introduction of the responsible loan officer, and put forward my own opinions in time. However, because I didn't participate in the pre-loan investigation, my opinion can only be limited to written materials, and I can't really judge the compliance of each loan correctly.
Second, three defenses and one guarantee
As a financial worker, I know the importance of safety. In addition to reading the documents on "Three Preventions and One Guarantee" frequently, we also pay close attention to some financial cases in the society, draw lessons from them, and the awareness of safety precautions is also increasing year by year. Be vigilant during working hours and non-working hours. The increasingly severe public security situation has made me more consciously implement safety work in every detail and eliminate residual paralysis.
Before business, can assist the staff working at the counter to do all the preparatory work before business, such as the availability of safety equipment, the cleanliness inside and outside the counter, the operation of monitoring system, etc. During the business period, you can pay attention to all suspicious personnel outside the counter and assist front-line personnel to do a good job in counter service. At the end of business, you can generally lock the doors and windows after seeing the money from the outlets safely put into the box and introduced, and leave after confirming that there is no abnormality.
When there is a vacancy in the personnel arrangement, I can actively participate in the distribution of positions and the escort of the vault box. And can make records as required, hold safety and defense equipment, always be vigilant, pay attention to the outside situation when parking, open the door and get off after confirming safety, and put an end to careless thoughts.
Through careful review and summary, after a period of self-reflection and self-examination, I found that I still have many shortcomings and there are security risks in many places. In the shortest possible time, I will rectify the problems found in the self-inspection one by one according to the relevant systems and operating norms to ensure that every clause and every detail are truly implemented. At the same time, please help me find out the problems that were not found in the self-examination and give me valuable advice. I will accept it humbly and correct it in time. I hope that leaders and comrades can strengthen their supervision over me, help me make progress, and constantly improve my quality in all aspects in my work and study; Constantly enhance the ability to resist all kinds of corrupt ideas and constantly improve themselves. To this end, I solemnly promise that I will strictly abide by the rules and regulations formulated by the unit, strictly observe my post, do my duty, and not participate in any illegal and criminal acts, otherwise I will be punished by the unit according to the regulations.
Self-inspection report on the work of credit cooperatives 4 According to the spirit of the document "Implementation Plan for On-site Inspection of Financial and Accounting Work of xx Rural Credit Cooperatives" and in line with the principle of seeking truth from facts, we have made a serious self-inspection on our financial and accounting work, and now the self-inspection report is as follows:
First, the implementation of accounting internal control system
In the work, strictly implement the financial work rules, improve the quality of financial work in an all-round way, clarify the responsibilities of each post, separate and restrict each other, and clarify responsibilities and prevent fraud. Do money account in charge, double counting, and complete handover procedures.
Two. Management of cash, important blank vouchers and valuable documents
Our company has been strengthening cash management and implementing internal supervision, and there is no discrepancy in the accounts; Incorporate important blank vouchers and valuable documents into the comprehensive business system management, and establish a manual register to ensure that the accounts are consistent with the facts.
Third, about the accounting situation.
In financial accounting, strict business process management and strict financial examination and approval system ensure the correctness and legitimacy of accounting data. However, there are some shortcomings in the reconciliation work, and some corporate depositors' statements cannot be recovered in time, which has a certain impact on the reconciliation work.
4. Accounting for deposit and loan business.
The deposit business can be operated in accordance with the relevant provisions of the Accounting Law. In the loan business, the responsibilities and authorities of the bookkeeper, the approver and the manager are clearly defined, the loan procedures are in compliance, and the interest rate is correct.
Verb (abbreviation of verb) is about payment calculation and inter-bank transaction.
In this regard, the agency has no arbitrary ticket-pressing phenomenon, the inter-bank transactions are reconciled according to regulations, and separation restrictions are set for business posts.
Six, about the management of loss reporting business
Generally speaking, the loss reporting business of our agency only includes the loss reporting of vouchers and passwords, and the loss reporting procedures are complete, and there is no virtual loss reporting phenomenon.
Seven, about financial management
In the process of financial management, the institution strictly follows the provisions of the Accounting Law, sets up accounting books according to law, and ensures their truthfulness and completeness, and conducts accounting and registers accounting books according to actual business events. Strictly implement the relevant national financial laws and regulations, all business matters are registered and accounted in the accounting books set up according to law, and the accounting is carried out in accordance with the provisions of the unified national accounting system to ensure the authenticity and validity of the data.
In terms of operating expenses, our agency clearly defines the expenses and expenditure standards, abides by the expenses examination and approval procedures, and puts an end to waste. In order to strengthen the management and use of fixed assets, when purchasing fixed assets, the procurement shall be carried out in strict accordance with the procedures stipulated by the Associated Press, and a system for checking accounts, funds and materials shall be established according to relevant regulations. Deferred assets are amortized in installments according to regulations.
Eight, about the management of accounting files
Our organization arranges and binds accounting data according to regulations, and the binding is timely, complete and compliant.
IX. About Equity Management
Our company's capital stock accounting management is not standardized, and the total score is inconsistent. The balance of ledger is less than that of general ledger.
Through self-examination, there are still some shortcomings in our financial management and financial work. Strict management is an important guarantee for financial work. In the future, our company must strengthen financial accounting management, strictly implement various management systems, further improve the quality of work, improve the financial accounting system and standardize financial management behavior. Through self-examination, we fully realize the importance of financial accounting. In the future, we should rely on informationization, standardize basic management, strengthen fund supervision, deepen service connotation, and implement all financial and accounting work in a down-to-earth manner.
In order to conscientiously implement the spirit of the Seventh Plenary Session of the xx Congress of the Central Commission for Discipline Inspection and the Second Plenary Session of the Eighth Commission for Discipline Inspection of the Autonomous Region, and ensure the rapid and steady development of various businesses of rural credit cooperatives in Xinjiang, according to the arrangement of the working meeting of rural credit cooperatives in the autonomous region, our credit cooperatives have launched the "Sunshine Credit" professional ethics education activities throughout the jurisdiction since May this year, with the aim of enhancing the image of credit cooperatives, the goal of which is to clean up the discipline, and the education target is all employees, with the focus on credit post personnel. Through this activity,
First, in learning.
As a department manager, I can actively study credit business and related knowledge in my usual work, and I am familiar with the knowledge in the industry, but I still don't work hard enough. Always follow some previous experience, can not meet personal needs, and work for knowledge. There is no in-depth study to create some new business processing methods, so we should work harder to learn all kinds of related knowledge in the future.
Second, ideologically.
As a middle-level cadre, I attach great importance to the development of this "sunshine credit" activity, and I know the importance of this work and dare not slack off. I deeply realized that the development of "Sunshine Credit" not only effectively enhanced our social reputation, further narrowed the relationship with farmers, shortened the time and improved the efficiency of lending, but also implemented "Sunshine Operation", which placed the credit work under the supervision of society and customers and prevented moral hazard from the source.
Third, in credit management.
Since I was appointed as the department manager, I have been able to keep a clear head, and strive to improve and not make mistakes when investigating and reviewing the procedures for solving difficulties, so as to ensure that the procedures are true and legal. However, in the post-loan inspection, there is a certain inertia, and a small number of file information is imperfect. For some small loans with a quota of several thousand yuan, it is always one-sided to think that the procedures are in compliance, and one-sided to trust the guarantor without more detailed investigation. This problem will be improved as the focus of future work, so as to eliminate violations and reduce the risk of solving difficulties.
Fourth, the implementation of internal control system.
Over the years, we have always adhered to the rules and regulations and worked hard to implement them. However, there are still loopholes in some details, and there are no business violations such as intercepting difficult principal and interest and hanging interest without authorization; There is no imaginary expenditure, just set up a small vault; There are no unauthorized fines or arbitrary charges.
Verb (abbreviation for verb) working style
In my work, I am conscientious. I have never used my authority to ask for or accept other people's property, nor have I done business or invested in enterprises, nor have I encroached on collective property, nor have I participated in illegal activities such as gambling and drugs. I have always maintained the glorious image of credit union employees. Eating out at noon on weekdays is one of the effective ways to prevent credit officers from working normally in the afternoon after drinking at noon and to prohibit the behavior of bringing cards. However, there are still a few times when drinking with friends at noon, which affects my office in the afternoon. In the future work, we must put an end to this phenomenon, and ask leaders and colleagues to supervise.
It is very necessary to carry out this work, which makes me fully realize that working in a credit cooperative is a great responsibility. If I want to do a good job in credit cooperatives, I must always keep a clear head, work hard and be honest. Any illegal act is irresponsible to the collective and oneself. Through this compliance work and this analysis of personal problems, my thoughts have been baptized and purified.
Self-inspection Report of Credit Cooperatives 6 Hongzhou Credit Cooperatives adhere to the guidance of Theory of Three Represents Theory, thoroughly implement the Scientific Outlook on Development, and put the creation of civilized units in an important position. Adhere to the creation of civilization window as a foothold, carefully organize and implement the work plan of civilization creation, and deploy civilization creation in parallel with business development, forming a good situation in which business development promotes civilization creation and civilization creation promotes business development. By the end of September of 20xx, the balance of deposits in Hongzhou Credit Cooperative was 1, 28 1, and the balance of loans was 80.05 million yuan. Twenty credit villages have been established, and the acceptance of the acceptance team for establishing credit towns in provinces and townships is being welcomed. In order to promote the creation of civilization in a solid and effective way, Hongzhou Credit Cooperative mainly implemented the "five modernizations" in the specific practice process, which promoted the smooth realization of the creation goal.
First, the normalization of civilization creation.
Hongzhou Credit Cooperative has always regarded the creation of civilized units as an effective carrier to enhance the image of rural credit cooperatives and promote business development, attached great importance to the creation work, put the creation of civilized units at the county level on the important agenda, set up a leading group for the creation of civilized units headed by the director of credit cooperatives, and formulated the Implementation Plan for the Creation of Civilized Units and the Construction of Spiritual Civilization in Hongzhou Credit Cooperative, as well as five-year plans and annual plans. In the work, all the staff of the Town Credit Cooperatives are United and cooperative, with excellent work style, constantly strengthening the study of political theory, striving to practice Theory of Three Represents Theory and Scientific Outlook on Development, always adhering to the purpose of serving the people wholeheartedly, and constantly strengthening the construction of cadres, which has played a demonstration and leading role in the founding activities.
Second, the deepening of civilization creation.
Hongzhou Credit Cooperative has changed from "self-centered" to "customer-centered". Focus on the hot and difficult issues strongly reflected by the masses and customers, and strive to solve the problems strongly reflected by the masses. A reception room was specially set up, and an eye-catching leadership reception notice board was set up at the door of the unit. During working hours, it is necessary to ensure that a staff member is on-the-job reception, and all kinds of files about reception work have been improved. The head of the town credit cooperative will hold a public reception once a week to personally receive key and difficult issues. Listen to the voice of customers, solve the problems raised by customers in time according to their opinions and suggestions, and take customer satisfaction as the basic measure of inspection work. Effectively improve the retention rate and growth rate of our customers.
Third, the standardization of network services.
First, establish a standardized image of business outlets, implement "smile" service, and shape the image of first-class modern financial boutique outlets. Town credit cooperatives strictly implement the environmental sanitation system, make the internal and external environment clean and tidy, eradicate the phenomenon of dirty, chaotic and poor, and do a good job of beautification and lighting to create a good working and living environment for employees; Second, farmers' files, loans and repayment information are fully electronic and systematically managed. When making a loan, farmers can borrow money within their own credit line at any time just by showing their ID cards and "cash cow" cards, thus truly realizing counter lending. And it takes no more than 10 minute to handle a loan and no more than 1 minute to return a loan, which effectively improves the work efficiency and mass satisfaction of Hongzhou Credit Cooperative, promotes the rapid development of business, and makes the deposits and loans of Hongzhou Credit Cooperative grow steadily; Third, Hongzhou Credit Cooperative has made a "mirror" and "brand", accepted the supervision of the majority of farmers, and hung a "credit cooperative service supervision card" at the entrance of the village or in the village gathering area. The service supervision card has the photos, contact numbers and supervision numbers of the director of the credit union, the loan officer and the liaison officer supporting agriculture, which standardizes the service requirements and standards and unifies the dress and civilized language of the counter service personnel. Encourage employees to implement civilized and high-quality services to every detail of their work, build a high-quality service brand of rural credit cooperatives, and enhance the visibility and influence of rural credit cooperatives.
Fourth, the standardization of civilized services.
First, the implementation of the first office responsibility system, the person in charge of the first office is responsible for business or consultation, and is responsible for the whole service; The second is to implement a one-time notification system to inform and explain all inquiries and questions raised by customers, so as not to let customers go astray; The third is to implement a time-limited settlement system to reduce the waiting time of customers; The fourth is to implement the service commitment system. Open the credit policy, loan conditions and operating procedures, simplify the loan procedures and realize the "sunshine" operation. All staff members should dress neatly and dignified, and implement listing service, smiling service and standing service; Fifth, promote language civilization, starting with the use of civilized language in telephone answering, counter service and marketing service, and comprehensively promote civilized language; Sixth, advocate civilized behavior, and all business personnel should wear clothes and put on their posts, so as to put an end to the phenomenon of "the door is difficult to enter, the face is ugly, the words are ugly, and things are difficult to handle"; Seventh, actively guide, strengthen the study of political theory, improve the ideological understanding of all employees, conduct regular training and conduct regular case warning education; Eighth, ensure business hours, do not close the door at noon, and ensure timely and accurate payment and settlement; Ninth, keep promise, keep promise, safeguard the legitimate rights and interests of customers, and strictly observe business secrets.
Verb (abbreviation of verb) institutionalized supervision and inspection
In order to effectively promote and implement the goal of establishing civilized units, Hongzhou Credit Cooperative has set up a supervision and inspection team to supervise and inspect all employees. The main forms of inspection include internal inspection, external inspection and surprise inspection. The inspection focuses on service attitude, service quality, service efficiency, service discipline, service etiquette and service environment. Take timely measures to rectify the problems found. Every employee in the whole society has made a written commitment according to his post characteristics, and informed the public, accepted public supervision, and strengthened and improved service awareness. At the same time, Hongzhou Credit Cooperative has set up a suggestion box and a suggestion book, requiring customers to feedback their service needs and problems in the shortest time, and implement the responsibility system of first inquiry to ensure smooth customer service processing channels.
With high morale and first-class service, Hongzhou Credit Cooperative has ensured the perfect combination of civilization creation activities with management, business development and quality service, and all undertakings have developed steadily, healthily and orderly.
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