Legal basis: Article 119 of the Civil Procedure Law of People's Republic of China (PRC) must meet the following conditions: (1) The plaintiff is a citizen, legal person and other organization that has a direct interest in the case; (2) Having a clear defendant; (3) Having specific requests, facts and reasons; (4) Belonging to the scope of civil litigation accepted by the people's court and the jurisdiction of the sued people's court.
Article 15 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce shall, within seven working days from the date of accepting consumer complaints, handle them and inform the complainant that: (1) qualified complaints shall be accepted, and the complainant shall be informed that (2) unqualified complaints shall not be accepted, and the complainant shall be informed of the reasons for not accepting them.