1, a process-that is, enterprise management is a process;
2, four stages-four-stage cycle, referred to as PDCA cycle, also known as "Deming cycle"; ?
3. Eight Steps-In order to solve and improve quality problems, the four stages in PDCA cycle are as follows:
(1) planning stage: analyze the current situation and find out the existing quality problems; Analyze the causes or influencing factors of quality problems; Find out the main factors affecting quality; In view of the main factors affecting quality, put forward plans and formulate measures.
(2) Implementation stage: implementation plan and measures.
(3) Inspection stage: check the implementation of the plan.
(4) Processing stage: summing up experience, consolidating achievements and standardizing work achievements; Put forward unresolved problems and enter the next cycle.
Second, the management experience:
First of all, for supplier management, there is no process control of suppliers, only blind inspection of incoming goods. Leading to unstable product quality;
Secondly, the next step is mainly to control the supplier's process: submit process documents and work instructions, conduct performance checks regularly, and send out bad contact tracking replies;
Secondly, train employees, improve inspection tools and process documents, rotate posts in a timely manner, and develop multi-skilled workers;
Final delivery inspection: Designate a special person for random inspection, and make inspection items and records; Visual management of inspection site: mark inspection platform, inspection area, inspection tools, documents, data cabinets, tooling, etc.
In addition, the returned parts are analyzed and dissected with quality tools, and the defective parts are displayed and made into display cards.