The first category: mentality and ideology, accounting for10%;
The second category: skills, with basic job skills and professional job skills. 60%;
The third category: knowledge category. Have company knowledge, industry knowledge, professional knowledge, professional post knowledge and marginal knowledge. It accounts for 30%.
-Then there are different employee classifications, which can be divided into four categories: new employees, full-time employees, promoted employees and professional employees; According to the nature of work, we will be divided into service employees (mainly manual workers), departmental employees (ordinary clerks, suitable for inserting in that office), professional employees (those with professional skills, such as graphic design and planning copywriting) and management employees (referred to as "officials" for short, and accurately defined as middle-level cadres or above). Develop different training courses according to different employees or types.
This is a detailed list of new employees. This is what I did for our enterprise. I deleted something about the company copyright. You can refer to the rest:-
New employee training course
First, the four stages of training:
The first stage: quality improvement
The second stage: industry knowledge
The third stage: skill mastery
Stage IV: Report and Acceptance
Second, the necessary skills of employees: 3 recite 5 songs and 8 do 16 lessons.
(1) Recitation (3 recitations): corporate culture of the company.
(2) Songs (5 songs): corporate culture songs of the company.
(3) sign language exercises (8 exercises): 8 sign language exercises.
(4) Courses (16):
Key points: teach new students 16 class and establish "three hearts" (three hearts: confidence in the industry; Confidence in the company; Confidence in whether you can make a difference on the company platform; The second meaning: service consciousness; Brand awareness).
(1) Orientation-Management by Objectives in Life
(2) just psychological education
(3) Introduction to Ming-industry
⑷ confidant-the evolution and development of enterprises.
5] Taste-Corporate Culture
[6] Inspection-Market Analysis
(7) Remodeling-management of recruits
Politeness-workplace etiquette
Pet-name ruby promotion-commodity introduction
⑽ Self-knowledge Guide Park
⑾ Initial development-customer development
⑿ Practice-Understand the whole process of post business functions.
[13] Promotion-Understand the promotion system.
[14] Etiquette-understand business etiquette services.
⒂ selling clothes-do a good job of after-sales service.
[14] enlistment-welcome ceremony for newcomers
(5) Psychological investigation (10%): discussion, written examination and field observation.
(six) skills test (60%):
(seven) knowledge survey (40%):
(1) industry knowledge
⑵ Company knowledge
(3) product expertise
(4) Professional knowledge and operational skills