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What is the training level of Toyota after-sales service consultant?
Toyota's after-sales service consultant training is divided into three levels:

1, the primary education target is the new service specialist.

2. The first-level education target is the dealer service specialist who has 1-3 years working experience and understands Toyota's seven-step method.

3. The secondary education target is the service specialist of the dealership and the supervisor who has more than 3 years working experience, has mastered the seven-step method, can effectively use telephone skills and can handle complaints.