Personally, I think that to improve employees' service awareness, we must first instill economic awareness in employees, so that employees can know that the interests in their pockets are first guaranteed by enterprises, so as to give full play to them, let employees consciously consider problems, and at the same time consider what kind of services they are consumers want from others. The combination of the two can improve the service consciousness of employees to a certain extent. It is much faster for employees to understand the problem by themselves than to always do some theoretical training.