1. If the education and training institution refuses to refund the training course fees without justifiable reasons, the service purchaser may choose to complain to the Consumer Rights Protection Association or file a civil lawsuit to ask the training institution to refund the fees;

2. Negotiate the refund with the travel agency;

3. If no agreement can be reached, you can bring a lawsuit to the court, explain the losses caused by the agency's breach of contract, request the court to judge the agency to refund the fee, and ask it to compensate for the liquidated damages.

Legal basis: Article 15 of the Consumer Protection Law.

Consumers have the right to supervise the protection of goods and services and consumers' rights and interests.

Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.