In my days at the telecom front desk, there was a word "bitter" and a word "tired". In such a large enterprise, the front desk staff have never heard of any rewards. Doing well and doing more seems to be your duty, and everything seems to be right. No matter how tired and bitter you are, it seems nothing. You can still get 1200 if you work hard. If there is a hall manager in the business hall who doesn't like you, I will tell you that your life will be terrible, your body and mind will be destroyed, you will be reprimanded for something, and you will be given several unknown charges from time to time. There is no denying that there are such good leaders in the hall. But after all, it is a minority, very few, very few.
As a receptionist, it is really difficult. If the user has any problems, the receptionist must be the first to find them, but some problems can't be handled by the receptionist. Report to the relevant departments and call. The department said, "This is not handled by our department, so you call XXXX." When you called XXXX, he said, "We didn't handle this, so you called XXXX." At this time, you usually want to cry, and users always stand by you and look at you with naive eyes. At this time, you will be impatient. What should I do? The user is very angry. "What's the matter with you? What should you do? " Then there are some inaudible words. At this time, some business hall leaders always look at you in the office to see how you can solve the problem for users. Or watch the computer indifferent to the noise of users here, and continue to stare at your computer and click on the flashing QQ avatar. At this time, the salesperson must be thinking, "Under what circumstances can a leader play a leading role? Does the leader really look up to me and want to cultivate my ability? " At this time, usually the user has been arguing until the sky falls apart, and the salesperson keeps apologizing to the user.
As for services, as you may know, China Telecom covers a wide range of fields: broadband, CDMA, network card, PHS and fixed line. However, when these items are combined, they are equivalent to more complicated math problems. As a result, both corporate and private packages have been released, and what a salesperson can write down may be limited. It may be the responsibility of telecom salesmen to clearly record these services, but it may not be so strange if one or two things are unclear. When users come to handle business, they may sometimes encounter some extremely complicated business, so they may not be willing to explain it to users. Often you ask the business manager of the business hall, and she still does better. At least look up the previous business notice on her computer, and then if you really can't find it, she may say these words to you: "You don't know how to solve it yourself, I can't find that business, go and see it yourself." If you are lucky today, you will be glad to meet her today. Maybe she will help you tell the user. The person in charge of the business often reminds us that we must strictly handle the business, but when we meet her friends or relatives, usually a piece of waste paper with something written on it flies to you and "does it".
Talking about overtime, the normal closing time of the business front desk is 18: 00 pm. When new activities come out, there are lots of businesses that need to be handled by the front desk staff from time to time, which is what the front desk staff should do. 18: 00, when everyone packed their things and prepared to drag their tired bodies home, suddenly there came a bad news:' Don't go, there are hundreds of businesses to deal with'. Everyone can only call their families without regrets: "Work overtime today and come back for dinner later." Everyone robbed a computer, and they were happy to do so. 2 1 22 o'clock finally ended. "it's over." Everyone packed their things and ran home quickly. Their stomachs are "goo, goo". So I persisted for more than half a month. Once we were glad that the company had overtime pay, but the salary was paid, and everyone was disappointed. It's the same bill 1200 yuan, which is soft to count. You are so angry, but in order to live, you can only bear it.
Once I was very happy, and another time, the company said it would evaluate a star of understanding every month. In the first month of implementation, I was awarded the title of service star by everyone. The company said there was a reward, so I waited nearby, thinking that I could finally get the reward money. Unexpectedly, after a few months, the leaders seemed to have forgotten this matter, so I had to give up. When it comes to deducting money, speed can be described as rapidity. If you make a mistake on the spot, you can pay cash immediately. After a month, what you really have in your hand is simply too little, only a few hundred yuan. The monitor said that the deducted money was used as class fee. For a month, the company had such political incentives. The so-called political incentive means that the branch has completed the specified tasks, and you can give part of the sales staff as a reward, and you will definitely get more. Everyone is selling like crazy. Looking forward to the stars and the moon, the political incentives finally came down, but the leaders said that the relevant departments should pay part. Yes, that's right. After all, this is not a personal honor, and it is inseparable from the efforts of many departments. Finally, it is sent to the grid manager, and the grid manager sends it to the relevant sales staff. At this time, there are only nine hairs left. It's okay. I wish I had telecommunications. We should be grateful for this extra income.
For several months, the evaluation results of the business hall of Pixian Sub-branch were not very good, and the leaders were very angry. After work every afternoon, the sales staff always stay for training, study and repeated training every day. If you are lucky enough to cheat today, you will have a chance to visit other well-behaved business halls. A car will take you to other business halls in the morning. Get off the bus when you arrive, sit or stand alone in someone else's hall, watch and learn from others' strengths. You can eat by yourself at noon, and someone will send you back to the company at that point in the afternoon. The company will consider it for us. Our poor performance should be treated accordingly, but it is a company's responsibility to its employees. If you have a good relationship with the office leader, you can play your vacation without studying. I'm sorry if you have a bad relationship with the office leader. The second visit and the third visit may all be you. This is the so-called differentiated service. Some people haven't taken a day off in a month, and some people may play on time every time they take a vacation, and get the same salary, maybe more than you. This is also called differentiation. After studying for more than a month, the leaders of the hall learned one thing, that is, the leaders of other halls played a lot of tricks, and from then on, the leaders of our hall also enjoyed the same treatment. When it comes to the management of the hall, I can only hear the leader say, "Some campers are not doing well, so let's say something." They usually do their best and are impeccable.
I've been working for more than a year, and I haven't signed any labor contract, let alone social security. Don't even think about it. On one occasion, the company issued a thick stack of things marked with various terms and items to be filled in. I was told that it was the dream labor contract. It is strange why there is no company signature on it, and all the places that need to be filled in are blank. I think this is at least a contract. Let's sign when the company comes. Said to buy insurance for us, put it off again and again In such an informal company, I finally got up the courage to resign. I really can't stand the pressure and bad atmosphere inside. Maybe my work ability is too poor. Until the moment I resigned, no one mentioned the contract to us, and there was still no online social security inquiry. The company also suppressed its performance for one month. I submitted my resignation report, and I couldn't bear it any longer. I found that I was really going crazy, and if I went to do it again, my contribution to it would be much greater. I'm just an idle youth. In such a company that doesn't know how to love talents, cherish talents and don't think about employees, it is nothing more than wasting my time and energy. I have the right to choose my own future. So I resigned bravely, but the senior leaders said we had to find someone to train before we could go. Why, we didn't sign any labor contract, why should we leave for a long time? Aren't you looking for the right person for a year or two, and we should all work hard for you? When did you think about us? You never treat our employees as human beings. Why should we be so kind to you? So we did it in June 650. The salary was paid, but when we went to get the salary in May, a so-called leader actually said that we could not be paid. "Why not? We didn't leave until May. " "If you don't pay, you won't pay." I didn't expect such a big company to cost more than 1000 yuan. I thought only we farmers could respect it. Maybe it's not important to you at all, but for us, it's money for dinner. Since the company has made it, why should it be held in your hands? You want to cry without tears. God, that was my performance in May. My mind is full of work, and I got it for serious work. Why not send it to me? Just because I resigned, June 15 was agreed to leave, so I left early. The leader of Wang Xing even threatened, "You will never find a job in any field related to telecommunications." Her eyes, her tone, I can't help thinking that the "hidden rules" often played on TV are really so powerful that I can't help it. What did we do wrong? Is it "wrong" for us to take the response in this situation? How dare I, a small farmer, compete with such a big company as China Telecom? Our farmers' wish is simple: take the money I should take and take the road I should take. Is society really so complicated? For a student who just came out of school, maybe we really don't understand that there is such a thing as power in the world. We can't help sighing that the world is dark and farmers are sad. This is a world of power.