Secondly, establish a cooperative operation mechanism to ensure the overall coordination and up-and-down linkage of self-service equipment purchase, operation, maintenance and management. As a new financial tool, self-service equipment is the focus of fixed assets investment in banking system, and it must be planned and standardized from equipment selection, layout, purchase, operation to maintenance and update. It is necessary to comprehensively consider the relevance of investment, location, card issuance, value-added services and online transaction processes from the aspects of systematicness, scientificity and efficiency, and comprehensively consider the relevance of investment, location, card issuance and online transaction processes and incorporate them into the business development strategic plan. According to the development trend of the customer market, the self-service equipment management department chooses to install self-service equipment in lots and places with frequent business transactions, concentrated customer consumption and outstanding publicity effect, so as to maximize the efficiency of the equipment in the normal operation cycle. The installation of self-service equipment should be unified in image design, installation specification, operation flow and supporting facilities, forming the scale advantage and cluster advantage of self-service equipment. Establishing a systematic, standardized and continuous technical support service system is the key to ensure the continuous, stable and efficient operation of self-service equipment. In view of the particularity of self-service equipment, such as rapid technical update, high degree of automation, great functional difference and complicated maintenance, according to the general practice and experience of IT industry, the trivial maintenance is generally outsourced to specialized companies for professional services, so as to ensure the improvement of equipment startup and operation efficiency, the extension of equipment service life and the improvement of comprehensive benefits.
Third, strengthen self-service equipment maintenance and improve equipment operation efficiency. The correct use and maintenance of business outlets is the basis to ensure the sound and stable operation of self-service equipment. All installation outlets should strengthen the daily maintenance management, from the application environment, supporting facilities to operating specifications, consumables assembly should have rules to follow. Only by establishing a scientific and orderly hierarchical and professional management system and clarifying the responsibilities of banks and departments at all levels. Only by forming a coordinated, efficient and unified management of self-service equipment can it play a big role. Science and technology departments should provide protection from equipment inspection, preventive maintenance, technical training, fault handling and other aspects, and strive to achieve a self-service equipment start-up operation rate of more than 98%.
Fourth, improve the management mode and operating environment of self-service equipment. There are many difficulties in installing self-service equipment at the grass-roots level, such as compensation for operating expenses of self-service equipment, verification of cash on hand, accounting of transaction expenses, allocation of maintenance expenses, maintenance response, fault recovery and so on. At present, the daily office expenses of grass-roots business outlets are mostly contracted, and sporadic expenses such as water, electricity, communication and office are approved according to the number of heads or business volume. Inadequate consideration of the cost of self-service equipment in terms of electricity, maintenance, consumables, etc., makes the installed outlets not enthusiastic about starting and running, which affects the service quality. Self-service equipment application outlets should strengthen training, master the operation methods and processes, report the operation status in time, ensure that the operators are relatively stable, keep the equipment operating environment in line with the requirements, and ensure that self-service equipment provides 24-hour service when the equipment is trouble-free.
Fifth, strengthen the management of self-service equipment and improve the application level of equipment. With the rapid development of e-banking, we should make full use of the functions of self-service equipment monitoring system and equipment management system, build scientific management mechanism and workflow, make self-service equipment management from data collection, condition monitoring, fault judgment, spare parts management, performance evaluation to comprehensive analysis, realize networking, standardization, systematization and informationization, carry out marketing activities in an all-round way, and let customers know and be familiar with self-service by posting counter posters, brochures, hanging banners and building display platforms.
Sixth, improve the service level and improve the quality and efficiency of equipment operation. Based on the product concept of "good, specialized and refined", we will do a good job in the development, integration and promotion of self-service equipment proliferation business, and provide strong support in the functions of bank-enterprise reconciliation, information release, salary payment and internal transfer. It is necessary to establish a customer self-service system, expand the scope of self-service equipment, enhance the management connotation and improve the overall application level of self-service equipment.