We know that the basic duties and obligations of the property are to maintain the greening, traffic and safety of the community, improve the quality of the property on the spot, and do a good job of communication with customers. Constantly improve the service awareness of their own departments. How to improve the service quality of the case scene? Case property is a kind of sales, so we must do a good job in information transmission, customer maintenance and our duties within the scope of work, and fulfill our obligations.

Scheme to improve the property quality at the scene of the case

Do a good job in customer maintenance, maintain continuous attention to the owners, and regularly carry out customer care and customer experience. Only by being professional and sincere enough can we gain the trust, recommendation and higher loyalty of our customers. Do a good job in customer satisfaction survey, convey brand confidence, and lay a good foundation for later project positioning and service promotion of various departments. Standardize the customer complaint handling process to ensure that complaints are handled in a timely and effective manner.

How to improve the service quality of case site

Participate in project planning, design and risk assessment of unfavorable factors around the project before project sales. From the customer's practical use, the comprehensive factors such as project planning, landscape layout, apartment design, room use area, indoor functional area distribution, pipeline direction, customer's home lifestyle and so on are fully considered. Make full preparations for the reception of different customer groups in the sales process, solve the problem of customer personalization, and enhance the customer buying experience.

Publicize the unfavorable factors inside and outside the red line of the project at the sales site, avoid risks and show corporate integrity.

Do a good job of docking with the after-sales department, feedback customer problems in time, and handle the plan well.

Cooperate with the owner in the delivery and occupancy of the house.

Establish information transmission channels and timely communicate with relevant departments about hot and difficult issues in after-sales service, so as to pay attention to and eliminate problems at the initial stage, reduce the difficulty of rework and after-sales service maintenance, and correspondingly save maintenance costs at the later stage.

Do a good job in customer maintenance, maintain continuous attention to the owners, and regularly carry out customer care and customer experience. Only by being professional and sincere enough can we gain the trust, recommendation and higher loyalty of our customers. Do a good job in customer satisfaction survey, convey brand confidence, and lay a good foundation for later project positioning and service promotion of various departments. Standardize the customer complaint handling process to ensure that complaints are handled in a timely and effective manner.

Actually, property service is a complicated and tedious job. Including communication with owners and customers, are very complicated, and the role of this project in improving property quality is self-evident. How to improve the service quality of the case site requires good basic training for the property service personnel, aiming at the service concept and professional knowledge. We should achieve the best service effect from the communication between customers and owners.