The check-in experience usually includes one or several nights of accommodation, and employees can enjoy hotel facilities and services, such as room cleaning, catering service, swimming pool and gym. In addition, employees can also personally experience the needs and feedback of the guests, so as to better understand the needs and expectations of the guests and improve the quality of service.
In a word, the check-in experience of Hilton employees is a very important training method, which can help employees better understand the hotel service and culture, improve the service quality and provide better experience for guests.