Insurance companies carry out business in various forms, and the company's insurance products are various, such as property insurance, auto insurance, employee accident insurance, employer insurance, comprehensive cargo insurance, logistics liability insurance and life insurance. Next, I will bring you a model essay on the insurer's personal work summary. I hope you will like it.

In the coming year, as an old Yong Tuan of _ _ Branch, I will stick to my post, be conscientious, work hard and make my modest contribution to the completion of the company's annual task index and the long-term development of team building. This year's work is summarized as follows and reported to leaders and colleagues:

He joined the company in 20__ _, and officially took up the training position of the group in 20__ _ _ 10/65438+. It has been more than five years now. As a veteran of the group training room, I have always adhered to the concept that work is no small matter, and the team is my home, serving the marketing team and company partners. The league training is in a mess. The company's business is our business, the team's business is our business, and the salesman's business is our business. In order to improve efficiency in the chaotic work, under the care and guidance of leaders for 20 years, I have focused my work on education and training (pre-job training for newcomers, bridging training, group training,); Organization, planning and implementation of production meetings; Courseware development and business promotion; After September, 20__, due to the need of the long-term development of rural power grid, the leaders listed the construction and development of rural outlets as one of my important tasks. Although there are many jobs and heavy tasks, I dare not slack off at all and try my best to make all the work perfect.

I. On education and training

Education and training is a basic work to lay a solid foundation for life insurance marketing, and group training is also a basic work. Only by doing a good job in training at all stages can we better improve the retention rate of new employees, stabilize the confidence of the elderly and increase the cohesion and competitiveness of the team. Under the guidance of the company manager's office, we * * * held eight new trainings this year, and trained more than 65,438+050 people. In all previous new trainings, no matter how many new people are, as long as they enter our workplace, I will make them feel warm, caring and caring, and do a good job in every class. Although the courses I give to each new class are the same, I will carefully review and modify the courseware the day before each training. This year's bridging training will be conducted in four phases, once a quarter. Cohesion training is one of the important means to improve salesman's skills and adjust salesman's mentality. In the early stage of each cohesion training, I will carefully understand and analyze the needs of salesmen and arrange the curriculum of cohesion training in a targeted manner. Every cohesion training has achieved good results, and the salesmen responded well, saying that cohesion training helped them solve some practical problems. In particular, the convergence training for newcomers has really helped newcomers to improve their exhibition skills and improve their retention rate in this industry. Training cannot be ignored. I try my best to make every training content practical and effective, so as to make business people fall in love with training and learning, thus improving performance indicators and personal income is my training purpose. In the second half of the year, I also shoulder the heavy responsibility of cultivating new Yong ying. We have to study group training once a month. Including gfd and his mental outlook as a host on the stage; I hope we can learn from each other and make progress together through continuous learning.

Second, about the production meeting

20__, the production meeting has played an indispensable role in the completion of our company's futures business indicators. Especially in the first quarter of business competition, so that our company's performance has been ahead of the forefront of Zhangjiakou jurisdiction. The overall organization, planning, operation and implementation of the production meeting can not be separated from the correct guidance of the company manager's office and the cooperation of all the members of the training room, Qi Xin. I not only presided over the production meeting, but also implemented the overall operation of the production meeting. The overall operation of the production meeting, from the propaganda and preheating of the morning meeting before the meeting, to the preparation of the customer invitation of the salesman, and the drafting of all the materials, courseware and related words of each production meeting, I re-check and revise before each meeting; Logo, site layout, process, even every piece of music, the speaker's corsage and so on. The results of the production meeting are all condensed with my efforts and painstaking efforts.

Thirdly, about the research and development of courseware.

Life insurance industry is an industry of continuous learning and innovation. As a qualified group training, you must have the ability to analyze the current situation of the team, and then carry out targeted related training. At present, the embodiment of training ability is to develop different forms of courses (including lectures, demonstrations, drills, observation and supervision) according to the actual situation of salesmen, and transform the courses into the productivity of salesmen. Through five years of work and exercise, my related ability has also been greatly improved. In this year's series of training, I can do targeted training according to the different ranks of salesmen. Including the planning of relevant training content and the production of training courseware; In the second half of workplace marketing, we will constantly carry out the rectification and research and development of courseware, and strive to achieve strong market pertinence and strong market competitiveness. Group training and supervision are both easy to talk about and easy to learn, and they are promoted in group training and supervision.

Fourth, about business promotion.

In order to maintain the healthy and sustainable development of a team, it is necessary to have a clear and detailed business promotion plan, team incentive plan and performance analysis. "There are trees and birds, and some people have achievements." Team development is people-oriented, and it is particularly important to increase staff. However, while increasing the number of personnel, the team should be brave enough to give up some low-productivity and non-performance personnel. Only in this way can the overall quality and productivity of the team be improved. This is my personal understanding, and I am constantly spreading this understanding to the hearts of salesmen and supervisors. With the support of the company's leaders, our company has carried out the work of eliminating vacancies this year, and at the same time strengthened the publicity and business training of increasing staff, so that there are new trainings every month. Through effective performance analysis, actively provide constructive business promotion programs, such as: performance confrontation between business groups, newcomer award, performance lottery, attendance award, staged competition, setting an example for group managers, vigorously developing workplace marketing, and promoting the concept of increasing staff first. And through the morning meeting propaganda, starting from the outlets, encourage workplace culture (slogan), make business promotion compact and orderly, targeted and practical, and truly impress the hearts of business partners, thus driving the development of the overall business.

The insurer's personal work summary model essay 2 20__ For me, it is a hard year, a year of harvest, a year of life change and a year of contentment. When there is pressure, there is difficulty, when there is low tide, there is pain, and when there is struggle, there is happiness. This year's work has been tangled and there have been gains. This year's life has been brilliant and there have been gains. Summing up and reflecting on myself these 20 years is more about growth, harvest, happiness, gratitude and calmness.

Over the past year, under the correct leadership of provincial and municipal companies and through the unremitting efforts of all employees of the company, _ _ insurance company has made breakthrough progress in various businesses. All work has developed healthily and smoothly this year. Let's talk about my achievements and shortcomings in the past year in combination with my specific responsibilities.

First, the working ideas

Actively implement a series of important instructions from provincial and municipal companies on the company's development, face the increasingly fierce competition in the insurance market, keep pace with the times, work hard, be pragmatic and seek efficiency, strive for first-class, further change ideas, reform and innovate, strengthen core competitiveness, and carry out diversified operations. Through hard work, the company has maintained a good development trend and made due contributions to the sustainable development of insurance companies. Strengthen all aspects of learning and strive to improve their professional quality and management level.

Second, enterprise management.

Make weekly, monthly, quarterly and annual sales plans according to the annual sales tasks assigned to us by the municipal company. When making a plan, we should be practical, according to the characteristics of various types of insurance and customers, as well as the achievable goals. After the goal is determined, I follow the principle of "everything is implemented and everything is supervised" and ensure the smooth completion of the goal plan by strengthening the management and monitoring of the process.

Third, shortcomings in the work.

Due to more business, sometimes mistakes are inevitable in busy work. For example, sometimes the service is not timely and the statistics are biased. Sometimes you are impatient in your work, and sometimes you are eager for success, which affects the progress and quality of your work; I can't handle some work relationships well.

In a word, over the past year, I have been strict with myself, self-denial and dedication to public service, improved employees' understanding ideologically, and used strict system norms in action. The employees of the company took continuous development and construction as their own responsibility, determined to reform and innovate, and standardized their operations, and achieved great results. The new year is coming, and the competition in the insurance market will be more intense. In order to maintain a good development trend, the company must further emancipate its mind, renew its ideas, break through itself and gradually increase its marketing efforts. In the new year, I will meet the challenges of the future with full passion and confidence, so that my work will reach a new level. I believe that under the correct leadership of the superior company and the joint efforts of all the staff, our company will be able to work hard with one heart and one mind to create more brilliant achievements!

Summary of personal work of an insurance company. First, focus on goals, implement plans, and pay close attention to business work.

1, the plan was implemented early and the measures were practical.

At the beginning of 20__, the manager's office of our company made a comprehensive analysis of the changes of insurance market in _ _ region and the annual premium income in 20__, and decomposed the indicators issued by the superior company into monthly plans, which were statistically implemented month by month, effectively ensuring the timely monitoring and adjustment of the implementation of the plans.

When formulating the annual task, we should fully consider the optimization of insurance structure and the quality of business underwriting, further clarify the assessment methods, and take the comprehensive payout ratio as the important data for the year-end assessment.

2. Seize the auto insurance market, increase the expansion of new projects and projects, and resolutely abandon the "garbage premium".

This year, we will stabilize auto insurance and corporate property insurance, expand the new car market and new projects as the top priority of our business. On the basis of grasping the number of businesses, resolutely discard the "junk" businesses that have repeatedly lost money. First, we have asked all business departments to report the renewal business accounts on a monthly basis, and the manager's office has urged the assessment and asked to intervene in public relations in advance. Once there is any omission, it will be announced in the whole company immediately, and other personnel can participate in the competition, thus consolidating the original business, greatly reducing business losses and ensuring the market share of major insurance products. Second, establish a contact network with relevant departments of local governments, get the list of new projects and new projects in advance, establish friendly and cooperative relations with traffic police departments and automobile dealers, and ask them to help us collect and provide new car information, so as to be aware of potential new businesses and new markets, fully grasp the market initiative, and fill the unstable factors of business caused by objective reasons such as competition.

Third, don't stop trading at a loss. We not only make clear the business ledger of 20__ _, but also ask the business background to list the businesses lost in the process of 20__ _, and decompose them into relevant departments, and ask to strengthen public relations and find out the reasons for warranty losses. If it is indeed a company that stops production and resells scrapped vehicles, the manager will provide exact proof; If you lose the game, you will never quit passively, but take the initiative to attack, listen to opinions and suggestions, improve service means, break through one by one, and strive for comprehensive returns. The fourth is to grasp the size together, and protect it if you can. Because enterprise restructuring, production conversion, capital and other factors have a great impact on enterprise property insurance, coupled with competition and other factors, the difficulty and cost of exhibition industry have greatly increased. In view of these situations, we fully mobilize, unify our thinking, form a joint force from top to bottom, and face difficulties. Do the responsibility to the people, for the premium of more than 50 thousand yuan to implement the intervention of the manager in charge, * * * with public relations.

3. Survive in competition and develop in competition.

There are 0 insurance companies, marketing departments and agencies (China Property Insurance, China Life Insurance, Pacific Property Insurance, China Property Insurance, Ping An Property Insurance, Ping An Life Insurance Company of China, Tianan Property Insurance, Winbond Agent and HSBC Agent) engaged in property insurance business and short-term health insurance business in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Facing the operating pressure brought by external competition, our company keeps calm, objectively faces the reality and seeks countermeasures, and launches brand wars and service wars with competitors: First, do a good job in the main leadership of local governments.

The manager's office of the company has reported to the main leaders of the county party committee and government for many times, focusing on how our company can increase its support for local economic construction and carry out its work around the local government center. Our company actively participated in national entrepreneurship research activities and visited individual and private economic enterprises with county leaders, which not only satisfied the county party committee and county government with our company's enthusiastic participation in local government work, but also correctly adjusted the business development direction, provided insurance protection for small and medium-sized enterprises and actively served them.

Really let the county government feel that PICC P&C Company is sincerely serving the local government and is worthy of support, trust and help, thus giving great inclination to our work. The second is to go deep into old customers' enterprises, hire information officers and liaison officers in customer enterprises, join our company from other insurance companies, and strive for "return" business, which makes the work of other insurance companies passive. Third, the service is more humane and intimate. At the beginning of the year, members of the company's manager's office paid a lump sum visit to all the major system backbone enterprises in the county and asked them to put forward their opinions and suggestions on our work. This move has been fully affirmed by enterprises. They believe that the initiative of company leaders to come to the door is the full embodiment of PICC P&C insurance quality service, which makes customers trust our company more. Fourth, all middle-level cadres are required to go out of the office, all small and medium-sized enterprises must visit in person, all newly insured customers must explain the terms and promise the service items in person, keep in constant contact with enterprises, implement zero-distance contact, and provide services in all aspects as long as customers need them. Fifth, in accordance with the commitment to social services and industry bans, strict internal control, taking claims and underwriting as the starting point, and comprehensively improving the overall service level of the company.

4. Taking diversified business as a breakthrough to increase market share. Summary of insurance work According to the current situation of source protection, the manager's office decided to take motorcycle insurance, family property insurance, student accident insurance and personal accident insurance as sporadic insurance surprise inspections this year after careful analysis and research at the beginning of the year. First, contact the traffic police and urban management law enforcement departments and ask them to help us handle motorcycle insurance business. At the same time, we got in touch with the county education commission, and the team members coordinated with the deputy magistrate in charge of education and the director of the education commission many times, and finally gained their trust, which made a breakthrough in our school insurance business.

5. Carry out labor competition to promote the healthy development of the cause of "two insurances".

Since the beginning of this year, according to the competition requirements of the superior company, we have actively cooperated with the labor competition activities such as "Happy New Year Insurance", "Happy Family" and "Happy Family" in the first quarter, and organized surprise activities such as motorcycle, liability insurance and accident insurance by ourselves, creating a healthy and lively business development atmosphere in which you chase after each other and forge ahead in unity. Especially in the "Happy Family" assault launched at the end of the year, our company withstood the unfavorable factors of the decline of family property insurance and the lack of insurance resources at the end of the year, rationally decomposed the objectives, implemented them layer by layer, put pressure on ourselves, ran enterprises and institutions, and ran individual families one by one, and finally exceeded the tasks assigned by the municipal company with a good score of 1.40%.

6 pay close attention to the quality of claims and disaster prevention and loss prevention. Starting from paying close attention to the investigation rate of the first scene, the company adheres to the principle of seeking truth from facts and "being prompt, timely, accurate and reasonable". As long as you receive the report, no matter the size of the accident, no matter day or night, always insist on rushing to the first site, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience they can. First, insist on double-person survey, double-person loss assessment, cross-case, and limited payment to continuously improve service quality; Second, adhere to the 24-hour duty system, actively participate in the construction of "three centers", and further improve the service level; The third is to strengthen assessment and strengthen supervision.

Once all kinds of problems in the process of claim settlement are verified, those who are light will criticize and educate, and those who are heavy will be dealt with seriously and will not be tolerated; Fourth, actively do a good job in disaster prevention and loss prevention. Under the responsibility of the leaders in charge, the Security Department actively contacted various business departments, and timely formulated the work plan for disaster prevention and loss prevention for key customers, the safety inspection methods for flood control in summer and fire and explosion prevention in winter, always grasping and intervening in advance, actively checking the implementation of the plan with relevant business departments, and taking timely measures for possible problems to reduce losses and enhance the ability to prevent risks. Successively went to key customer units such as _ _ Paper, _ _ Pharmaceutical and _ _ Company with potential safety hazards to help rectify potential hazards and formulate disaster prevention plans, which was well received by customers and received good social effects.

Second, adjust business ideas, strengthen innovation awareness and improve the efficiency of the company.

This year, while doing a good job in interest-oriented insurance business, our company has carefully sorted out the "junk" business, resolutely abandoned the inferior insurance products in payout ratio that were higher than 100% in previous years, and selectively underwritten the insurance products with high profit margin in payout ratio. Last year, the agricultural insurance and aquaculture insurance of our company reached as high as 106% in payout ratio. Starting from the overall situation, our company resolutely suspends the development of this type of insurance. The enterprise package insurance has some operational risks, such as low premium, wide coverage and high insurance coverage, especially in the case of flood and theft, which often leads to high payout ratio. Proceeding from the interests, our company has strictly restricted the coverage and conditions of this type of insurance. While paying attention to the benefit development of all kinds of insurance, we have changed our previous business routine. The auto insurance business of the factory belongs to our renewal business, and the renewal time is September. However, this year, many insurance companies are eyeing this business, intervening in the competition and trying to share a piece of the action. In order to ensure foolproof, our company decisively renewed the insurance in advance, which made other insurance companies unprepared and stabilized the business development.

The insurance business of _ _ Paper Co., Ltd. has been in our company, and the renewal was on June 5438+065438+ 10. The manager's office of the company knows that once the insurance is renewed in advance, it will not only lose tens of thousands of yuan of premiums in that year, but also increase the operating pressure in the second half of the year. However, in order to make up for the business gap caused by abandoning the "junk" insurance in the first half of the year, we decided to renew the insurance in advance, better adjust the chronological business structure and realize more net premium income. Our work is a bold attempt to adapt to the development of the new management situation after the shareholding system reform, and it is also a tentative idea to change our thinking.

20 years will soon pass. Under the careful care of the company leaders and the help and guidance of my colleagues, combined with my own efforts, I have made great progress in my work and study, especially in the professional knowledge and skills training of insurance claims, which has made me a qualified auto insurance surveyor. With the adjustment of my post, I have grown into a professional receptionist who can work independently. The work of the past year is summarized to the company leaders as follows:

First, strengthen theoretical study and pay attention to the improvement of personal quality.

Strengthen your own business study and strive to be a model of claim settlement. In my daily work and study, I insist on learning more insurance knowledge and business skills. Under the guidance of veteran comrades, we will continue to strengthen individual self-study to make up for personal deficiencies in insurance professional knowledge and claim settlement skills. I always keep the spirit of endless learning, strive to do a good job in customer service of claims with high-quality, fast and compliant professional quality, serve the training of the company, and strive to be a model of claims work with an optimistic and positive attitude.

Two, strict management system, abide by the professional ethics of insurance personnel.

Learn and master the company's rules and regulations from time to time, and strictly abide by the guidelines for employees' claims. I clearly realize that the claim line, as the export of the company's operation, has great responsibility, and at the same time it is faced with the temptation of interests from the insured, auto repair enterprises and other aspects. I always keep a clear head, and always keep in mind the eight prohibitions of China property insurance claims discipline, the ten commandments, ten prohibitions and ten prohibitions of the work discipline of claims personnel of China Property Insurance Gansu Branch, and China Property Insurance.

III. Main practices and work results

1, adhere to the principle of seeking truth from facts and make "prompt, timely, accurate and reasonable" insurance claims. During normal working hours and holidays, as long as you receive a report, no matter the size of the accident, no matter day or night, you will always insist on getting to the first scene at the first time, master the first-hand information, and strictly follow the fast payment process to provide customers with the convenience you can.

2. Strengthen case communication to ensure customer satisfaction. In the process of handling cases, I guarantee that every case can be communicated from top to bottom, and all the information needed for case compensation can be collected at one time, which is convenient for follow-up treatment and constantly improves the time limit for closing cases. When consulting customers, I am patient and meticulous. On the basis of adhering to the company's compensation principle, I can be a man and act according to the rules. Avoid the relationship between human feelings and feelings, increase the awareness of observing discipline, and try to improve customer satisfaction.

3. Pay attention to the integrity, accuracy and standardization of data, and do a good job in sorting out data quality. Data quality construction is the basic project for the company to improve its market competitiveness. The quality of data directly affects the management level of the company and is the key basis for major decisions. Check the standardization, completeness and accuracy of business data many times, and further improve the quality of the company's business data.

4. Pay attention to gfd and show the good image of the company. In strict accordance with the system requirements, do a good job in gfd, behavior and language etiquette, and reflect the spiritual outlook of PICC employees.

5. Pay attention to the active cooperation and mutual support of each position, and urge the formation of a joint force to ensure the smooth and orderly claim settlement process. Give full play to enthusiasm, initiative and creativity within the scope of duties, and improve foresight, advance and planning.

Fourth, there are shortcomings in the work.

Looking back on the work and study in the past year, while achieving the above achievements, there are still some aspects to be improved in the future work: First, continue to strengthen the control of auto insurance claims and effectively reduce the cost of compensation. Second, it is necessary to strengthen the awareness of preventing insurance fraud, and further improve the anti-counterfeiting and anti-fraud work with traffic police, economic investigation and other departments.

Verb (the abbreviation of verb) is the goal of the next stage.

In my future work, I will redouble my efforts to learn professional knowledge and master more business skills, so as to lay a solid foundation for my future work.

1. In terms of work style, I can abide by the rules and discipline, unite with colleagues, seek truth from facts, be optimistic, always maintain a rigorous and serious work attitude and meticulous work style, and work hard.

2, in life, carry forward the fine tradition of hard work and plain living, diligence and helping others, always be honest, diligent, hard and plain living, always remember your responsibilities and obligations, be strict with yourself, and ensure to complete your work tasks.

3. In the work, be strict with yourself, abide by all rules and regulations, be strict with yourself, straighten up your post, always maintain a "modest, cautious and self-disciplined" work attitude, always study hard, make positive progress, strive to improve yourself, always work hard, complete tasks seriously and perform job responsibilities with the help of leaders and colleagues.

Looking back and looking forward to the future, improving the quality of claims service is still the focus of work in the past 20 years. The quality of claims service will directly affect the company's image and business development. Auto insurance claims are a business that needs to be controlled. How to shorten the claim period, save the claim cost and squeeze out the claim water has always been my goal. To this end, in the new year, I will work harder, study hard, strive to improve my comprehensive quality and work skills, and devote myself to my work with a brand-new mental state to make due contributions to the development of the company.

The insurer Fan Wen's summary of five people's work has passed very slowly. Because of various influences, the recent work situation has been bad! As salespeople, we can't face customers directly, which has brought us a great blow. To this end, the impact on my performance this month is also very huge.

Just like last month, I didn't get much from my work, but I have made a lot of progress by comparison. In order to make the future work more smooth, I summarized the work of this month as follows:

I. Personal situation

Because of the present situation, there is a lot of free time at work. To this end, I actively use these free time to improve my personal working ability and quality. During this time, I learned a lot from my own thoughts and work skills. Especially in sales skills, I also discussed a lot with my colleagues, which made me gain a lot in my work. Of course, through hard work, I also began to adapt to the current situation, and began to select customers at work to improve my effectiveness and quality.

In addition, I have made great progress in my thoughts. After a while, I thought about my past work. I realize that I have many problems to solve in my work. Among them, their attitude towards work also needs to be improved! Although I am confused about my own problems, I am also trying to change myself actively in my work, so that I can be more enthusiastic and think more about the team and customers.

Second, the work situation

This month's work situation is not ideal, but I am also trying to achieve my work goals. At present, my own sales method is mainly to complete sales by telephone. Although it is inconvenient, I have gradually become accustomed to this situation at work, which also gives me a brand-new experience at work. I believe I can improve myself through hard work.

Third, personal shortcomings.

Poor performance is inseparable from my personal problems, because my work problems have led to many deviations. Among them, their own lack of experience is still the main problem! In the face of sudden changes, although most colleagues have such a situation, it is impossible not to change!

In short, facing the present situation, I have a headache myself. But I won't let myself go on like this. Although it is difficult, I will try my best to adapt to the present situation and finish my work, so as to continue to contribute to the progress and development of the company! I hope I can have better performance in the future!

The insurer's personal work summary model essay 6 How time flies! In a blink of an eye, 20 years will soon be over! As a member of the insurance company, I would like to thank the leaders for their help, support and guidance in this year's work. At the same time, during this work period, there are gains and losses, and the current work for 20__ years is as follows:

In 20__, we intensified the reform in all aspects. By reforming the management method of all-staff salary accounting in our department, the income of all-staff in our department is divided into two parts: basic salary and performance salary, and the assessment method of linking performance salary with individual's actual work quality is implemented, and performance salary is approved and distributed according to work quality, thus realizing the scientific transformation of salary from unified post salary to more work and more pay, less work and less pay, and salary increase according to work.

Through a series of measures, the enforcement of on-site claims cases has been strengthened, the circulation speed of cases in all links has been accelerated, the quality of insurance claims service has been improved, and the brand-specific service of China Insurance has been further recognized by the society, and the high-quality and fast claims service has won the trust of customers.

Through one year's efforts, our brand has been widely recognized by all walks of life, and our high-quality and fast claims service has won the trust of customers. However, in our work, we still found many problems and shortcomings, such as the high insurance payout ratio and the lack of ways and methods to deal with cases of refusing insurance. Therefore, improving the quality and management level of claims in an all-round way will remain our focus for some time to come. In the work, it is necessary to further strengthen the work of key links such as auto insurance survey, loss assessment, quotation, claim verification and physical examination, so as to achieve goals, measures and incentives, and continuously improve the quality and efficiency of insurance claims.

How time flies! I have been in Pacific Property Insurance for almost four years, and I have learned a lot here. In the future work, we will face new challenges and tests to a greater extent. In order to meet the needs of current work, we should always put learning first, improve our comprehensive quality, especially insurance knowledge, and become a real insurer. As a claim adjuster, my main job is to clean up the cases in the maintenance station every day. These seemingly simple things need enough patience to do.

But it's my duty. Company leaders can take pains to take every document seriously, even every sentence, and I am obviously insignificant. Attitude determines everything, and I will continue to work hard to do my own thing. In addition to doing your own job, of course, it is natural to carry out the things assigned by the leaders. At the same time, actively cooperate with the work arranged by the leaders. In the case of increasing cases at the end of the year, if my colleagues' cases are not handled, I will actively help my colleagues solve the cases, do my duty to the work, and try my best to share the worries for the leaders and improve efficiency.

In this year, there were many shortcomings. In my future work, I will communicate with my leading colleagues in time and keep learning. Let your unremitting efforts create the due value. At the same time, if there is anything wrong in the work, leaders need to criticize and point it out.

Finally, in the next time, our department will aim at improving customer satisfaction and safeguarding the company's interests, strive to improve the quality and efficiency of insurance claims, enhance the company's social reputation, establish the company's brand, show the company's service advantages, and strive to promote efficiency through service, so as to make due contributions to building our company into a first-class modern insurance enterprise.